This program comprises cargo training through IATA courses and management skills through Harvard ManageMentor® (HMM) modules.

Today’s managers and business leaders need to be equipped with the skills and behaviors required to achieve key commercial objectives. This advanced program will provide you with an in-depth exploration of the fundamentals of cargo airline business strategy, methodology and business development tools. The combination of IATA courses and HMM modules are designed to balance theory and practical application, and to equip you with critical competencies in cargo airline business management.

Upon completion of Cargo training courses through IATA you will be able to:

• Understand the competitive forces that influence corporate success
• Identify which departments are critical and how they interact within an organization
• Develop crucial skills needed to lead crossfunctionaland multicultural teams
• Practice advanced strategic and managerial skills
• Recognize the leadership needed to monitor and evaluate an organizations performance
• Analyze the key elements of contribution management and KPI
• Understand effective marketing strategies to exceed customers’ expectations
• Segment your target markets and develop a long-term relationship with your customers
• Explore the latest commercial trends and which factors to consider when creating your strategy
• Master the sales process, negotiate and close complex sales deals

Upon completion of Management courses through HMM modules you will be able to:

• Drive business transformation and keep up with fast-changing market conditions
• Use leadership development as a catalyst to achieve business goals and exceed new learner expectations
• Build a leadership pipeline and bench strength by helping managers apply new skills faster
• Deliver a consistent approach to leadership development to a globally dispersed workforce

• Cargo airline management level, high potentials and future leaders
• Functional managers who have recently transitioned or will soon transition into a business leadership position
• Executives willing to enhance and refresh their managerial knowledge and skills

How to claim your Diploma

1. Successfully complete the 6 required courses and at least 10 HMM modules within a three-year period
2. Complete the Contact Us Form to request your diploma, and attach copies of each IATA Certificate of Completion, and HMM Certificate
3. IATA Training will issue your diploma upon receipt of this proof of completion