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Travel Sales and Operations Diploma

DescriptionRequirements & Registration

Understand what it takes to become a successful travel agent with the IATA Travel Sales and Operations Diploma. Improve your customer service and sales skills in order to better advise clients about when and where to travel based on their needs. Gain the skills to construct complex travel itineraries and make ticket alterations, and understand how industry laws and regulations apply to travel agencies. Develop your management skills in accounting, negotiating, marketing, and product development.

What will you learn

Upon completion of this diploma you will be able to

  • Understand the manager's roles and responsibilities within a travel agency
  • Develop sound negotiating skills, new products and services
  • Arrange special interest travel and tour production
  • Identify and provide advice on popular destination countries
  • Advise on modes of transportation, accommodation, and tour products
  • Apply IATA resolutions to your travel business and activities
  • Understand the application of industry laws and regulations on travel agencies

Key topics

  • Administration and accounting
  • Strategic management and negotiation
  • Product development
  • Meeting and event planning
  • Sales and marketing plus developing a social media strategy
  • Destinations
  • Selling techniques and social media marketing
  • Fare construction and ticket exchanges/reissuance
  • Travel industry laws and regulations
  • Niche products including tour customization, luxury and group travel options
  • Customer service principles
  • The GDS system functionality

Who should attend

  • Travel agents


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Additional information