Understand what it takes to become a successful travel agent with the IATA Travel Sales and Operations Diploma.
Improve your customer service and sales skills in order to better advise clients about when and where to travel based on their needs. Gain the skills to construct complex travel itineraries and make ticket alterations, and understand how industry laws and regulations apply to travel agencies. Develop your management skills in accounting, negotiating, marketing, and product development.
Since all the courses are offered in eBook (online) format, IATA will send you an android tablet once you have registered for the diploma.
Students who have successfully passed all three courses must
send a copy of all three certificates to the IATA Examination
Support Center at the following address in order to receive their diploma:
IATA Training & Development Institute
800 Place Victoria
PO Box 113
Upon receipt of your proof of completion, IATA will
issue your Travel Sales and Operations Diploma.