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Foundation in Travel and Tourism Diploma

DescriptionRequirements & Registration

Study the basics of the travel and tourism industry and understand what it takes to become a successful travel agent. Improve your customer service and sales skills in order to better advise clients about when and where to travel based on their needs. Learn how to provide the best flight, accommodation and tour options, and how to ensure clients fulfill all necessary travel requirements.

What will you learn

By completing this diploma you will be able to:

  • Provide excellent customer service and build customer loyalty
  • Understand the various services and facilities available to airline passengers during their travel
  • Advise customers on passport and visa requirements, as well as on travel insurance options
  • Plan and reserve travel itineraries using standard industry coding
  • Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
  • Book and sell travel products using Global Distribution Systems (GDS) such as Abacus, Amadeus, Galileo or Sabre

Who should attend

  • Travel agents
  • Airline reservation agents
  • Tour operators
  • Call center agents

Additional info

A single IATA diploma course combines textbook and e-learning materials to deliver 13 management modules to study. A CD-ROM is included in this course study kit, requiring the following minimum system requirements: Windows 95, Internet Explorer 5.5, 16MB memory.

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Additional information

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