Validate your qualifications in Quality and Internal Audit with this internationally recognized Diploma.

Through four specialized courses, gain a comprehensive view of Quality Management implementation in Ground Service Operations. Customize your diploma with elective courses in Ground Handling, Contract Negotiation, or Safety for further specialization.

Quality is an essential component for compliance with regulations,corporate policies, and customer requirements. The courses selected for this diploma provide the tools and framework to put a Quality Management System into place. Learn how to:

• Develop and implement a robust Quality Management System
• Support your QMS with a comprehensive Control Documentation System
• Develop and implement an Internal Audit System and collect objective evidence of compliance
• Conduct audits and document findings
• Maintain safe and efficient operations

Key subjects

Regulations and Quality Management Systems

• Common approaches and practices
• Implementation
• Continuous improvement

Internal Audit

• Internal Audit Program
• Analysis of findings
• Audit report and follow-up

Process Management

• Processes mapping
• Developing procedures
• Implementation and monitoring

ISAGO

• ISAGO awareness and the audit

Elective Components

Choose to focus on one of the following specializations:

• Ground Handling
• Contract Negotiation

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• Operations Managers
• Quality Managers
• Safety Managers
• Entry-level Auditors

Candidates must complete two Required courses and two Elective courses within two years.

A passing mark of 70% or higher is required on all assignments and exams. A special distinction is awarded to candidates obtaining 90% or higher on all assignments and exams.

Download diploma details (pdf)