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Fares and Ticketing Training

​Keeping up with the constantly changing resolutions and rules that govern airfare pricing can be challenging and you want to give your customers the best price and the correct information for their trip, as well as collect the right taxes, without disappointing them with outdated information.

Fares and Ticketing courses

IATA offers a wide range of fares and ticketing courses to enable you to update and expand your pricing skills and satisfy your customers with competitive quotes and spot-on information. Collaborative learning in the classroom is enhanced with the real-life experience of our expert instructors and your peers in the profession.​

Passenger Fares & Ticketing – Basic

5 Days/40 Hours

Learn the fundamentals for pricing journeys, how to interpret constructed fares, and how to decode electronic ticket data so you can provide your customers with the best service possible.

Suggested for:

  • Airline call center, reservation and ticket agents
  • Travel agents
  • Airline tariff and pricing analysts
  • Interline billing auditors and revenue accountants

Objectives

  • Identifying the parts of a journey
  • Matching cities and countries with IATA Traffic Conference areas and sub-areas
  • Identifying the global indicator for the routing flown
  • Quoting specified routing fares and select the best fares
  • Converting and round currencies
  • Pricing one way, round, and circle trips using normal fares
  • Interpreting electronic ticket (e-ticket) data elements
  • Collection of applicable taxes, fees, and charges
  • Calculating child and infant fares

Learn more about our Passenger Fares & Ticketing – Basic course.

Special Fares & Ticketing – Intermediate

5 Days/40 Hours

Learn how to interpret special fare conditions and provide alternatives to system pricing failures so you can offer the best deals that consider the accompanying ticket restrictions.

Suggested for:

  • Tariff/pricing analysts
  • Revenue accountants
  • Travel department counsellors

Objectives

  • Special fare analysis, quotes, ticket issuance and validity
  • Calculating special fares based on a percentage of normal fares
  • Specified routing special fares versus the mileage system formula
  • Status fares and passenger type codes
  • Applying the most restrictive conditions
  • Stop-over and transfer fees
  • Fare directionalities
  • Fare basis versus FTC matrix
  • Q surcharges
  • Reservation change fees and related charges

Learn more about our Special Fares & Ticketing – Intermediate course.

Passenger Fares & Ticketing – Advanced

10 Days/80 Hours

Construct normal fare of single pricing units and consecutive or contiguous pricing units.

Suggested for:

  • Experienced ticketing and reservations agents
  • Line managers and sales supervisors
  • Rate/help desk specialists and interline billing officers
  • Fares and ticketing instructors, system developers and tariff analysts

Objectives

  • Steps and checks in normal fare construction of a single pricing unit as well as for two or more consecutive or contiguous pricing units
  • Applying the latest currency conversion procedures
  • Calculating fares for journeys with surface sectors
  • Assessing the impact of indirect travel limitations on fare construction and imbedded surface sectors
  • Applying the latest exchange/reissue and netting procedures

Learn more about our Passenger Fares & Ticketing – Advanced course.

Repricing Exchanges and Reissues

4 Days/32 Hours

Develop your ability to recognize ticketing entries and handle voluntary and involuntary e-ticket alterations.

Suggested for:

  • Tariff managers
  • Sales and ticketing executives
  • Fares and ticketing instructors
  • Senior interline billing specialists

Objectives

  • Apply the latest exchange/reissue and netting procedures
  • Manage Miscellaneous Charges Orders (MCOs) in an electronic environment
  • Handle different refund requests
  • Determine when endorsements are necessary in an electronic ticketing environment
  • Re-price tickets using either historical or current fares and exchange

Learn more about our Repricing Exchanges and Reissues course.


 

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