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IATA Training Center - Madrid, Spain

The Madrid training center is located in the IATA offices at Paseo de la Castellana, one of the city's most important arteries. It takes only ten minutes to get to the historic city center.

      Madrid office and team        Madrid office

Practical information

Getting here

The office is easily accessible by underground or taxi from the Madrid Barajas Airport. Hotels, restaurants, and shopping areas are conveniently nearby.


As a course participant you can benefit from special rates with hotels near the IATA office. You will receive reservation details once registered for a course.

Onsite facilities

Printers, WiFi Internet connection, free beverages and quiet workspaces are available for you to use during your time at the Madrid training center.


Plan what to do during your stay on the Madrid tourism website


For more information about training in Madrid, please contact our office in Geneva:

IATA Training and Development Institute
Paseo de la Castellana 95
28046 - Madrid
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​Tel: +41.22.770.2820
Fax: +41.22.770.2681
Contact us online

Madrid course schedule

September - 2016
 Aplique los procedimientos y las normativas recogidas en el manual sobre contabilidad de ingresos (Revenue Accounting Manual) y las Resoluciones de la IATA. Contabilización y Control Interlínea de Pasajeros (presencial, 5 días)
Spain, Madrid (IATA)
19 Sep - 23 Sep
Iniciar una carrera profesional en el ámbito de la capacitación con sólidos conocimientos que demuestren lo que se requiere para ser un buen instructor. Técnicas de Instrucción (presencial, 5 días)
Spain, Madrid (IATA)
26 Sep - 30 Sep
 Improve your skills and techniques when obtaining safety information directly from individuals or groups or when taking part in an investigation into an aviation incident or accident. Safety Interviewing of Aviation Agents and Witnesses (Classroom, 5 days)
Spain, Madrid (IATA)
26 Sep - 30 Sep
Learn more about local IATA Billing and Settlement Procedures (BSP) and Governance, and the latest enhancements or functionalities in BSPLink. BSP and BSPLink Workshop for Travel Agents
Spain, Madrid (IATA)
29 Sep - 30 Sep

October - 2016
 Benefit from the latest in scientific discoveries and developments in the management of risk posed by fatigue in aviation. Fatigue Risk Management Systems (FRMS) (Classroom, 3 days)
Spain, Madrid (IATA)
18 Oct - 20 Oct
La IATA fija las normas conducentes a la seguridad operacional. Fórmese con los expertos de la IATA en mercancías peligrosas. Normativas de la IATA relativas a mercancías peligrosas (DGR) - introducción categoría 6 (presencial, 5 días)
Spain, Madrid (IATA)
24 Oct - 28 Oct

November - 2016
 Learn how to handle difficult customers and situations confidently, maximize each customer contact and develop loyalty. Customer Service (Classroom, 3 days)
Spain, Madrid (IATA)
2 Nov - 4 Nov
Learn baggage pro-rate from the moment of payment of passenger claim till the agreement is made and the settlement of pro-rate amounts between respective carriers takes place. Baggage Claims and Proration (Classroom, 3 days)
Spain, Madrid (IATA)
15 Nov - 17 Nov
 Learn the essentials to manage a profitable airport: how to assess financial performance, control costs and analyze the impact of industry financial trends on airport strategy and operations. Airport Financial Management (Classroom, 5 days)
Spain, Madrid (IATA)
28 Nov - 2 Dec

December - 2016
 Strengthen your understanding of air service agreements and public and international air law. International Air Law for Lawyers and Legal Professionals (Classroom, 5 days)
Spain, Madrid (IATA)
12 Dec - 16 Dec

April - 2017
 Cumpla las exigencias de la OACI y de la IATA de cursar cada 24 meses una formación continua que trate las últimas modificaciones y directivas de estas dos entidades. Normativas de la IATA relativas a mercancías peligrosas (DGR) - formación continua categoría 6 (presencial, 3 días)
Spain, Madrid (IATA)
10 Apr - 12 Apr

May - 2017
 Manage sales, pricing, inventory and systems to capture revenue opportunities and remain competitive. Cargo Revenue and Yield Management (Classroom, 4 days)
Spain, Madrid (IATA)
16 May - 19 May
 Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service. Baggage Handling Services and Systems (Classroom, 3 days)
Spain, Madrid (IATA)
24 May - 26 May

June - 2017
La IATA fija las normas conducentes a la seguridad operacional. Fórmese con los expertos de la IATA en mercancías peligrosas. Normativas de la IATA relativas a mercancías peligrosas (DGR) - introducción categoría 6 (presencial, 5 días)
Spain, Madrid (IATA)
26 Jun - 30 Jun

August - 2017
A requirement for all ISAGO Pool member auditors, this course covers the audit process specific to ISAGO as well as its standards and recommended practices. ISAGO for Auditors (Classroom, 5 days)
Spain, Madrid (IATA)
1 Aug - 4 Aug

September - 2017
 Learn strategic planning and design to help you plan for new infrastructure and land design that optimize airport operations and customer service. Airport Master Planning (Classroom, 5 days)
Spain, Madrid (IATA)
25 Sep - 29 Sep

October - 2017
Learn the requirements of the healthcare industry for an air cargo logistics service provider, to become a player in the pharmaceutical logistics market. Temperature Controlled Cargo Operations (Classroom, 3 days)
Spain, Madrid (IATA)
3 Oct - 5 Oct

November - 2017
 This course provides a standard internal audit process you can immediately apply within your business to ensure compliance with common regulations and quality standards. Audit, Quality and Risk Management for Temperature Controlled Cargo (Classroom, 5 Days)
Spain, Madrid (IATA)
20 Nov - 24 Nov

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