A Safety Management System (SMS) is an essential part of operating in today’s aviation industry.

This advanced course introduces participants to the key tools to manage a performance-based SMS. The processes examined are equally applicable to airline, airport, Air Traffic Management and other aviation operations.

Participants will be able to streamline the operational and business processes of their companies and demonstrate improved safety performance to their Board of Directors, insurance underwriters, their clients and customers, and the regulatory agencies that oversee them. Managers and staff from Safety Offices will particularly benefit from the course, as will representatives from Civil Aviation Authorities.

Get up to date on the latest developments in Aeronautical Information Management (AIM).

Learn the latest in air transport economics from IATA and the relationship between aviation regulation, policy, management, business planning, fees and charges.

Under the Chicago Convention, ICAO has been mandated with the gathering of aviation statistics from contracting States since 1947. This data is used to derive trend level indicators to support the sustainable development of civil aviation activities, concentrating on safety, efficiency and environmental protection. The Economic Analysis Department (EAD) conducts studies on regional differences in airline operations to assist States in various activities.

Similarly IATA also collects aviation statistics on similar indicators from airlines world-wide and interprets it for the benefit of airlines. CANSO collects and reports on safety and other key performance indicators from the perspective of Air Navigation Service Providers.

Understand the difference between the data gathered by different international organizations such as ICAO, IATA and ACI, and be able to leverage this global knowledge to give your organization a competitive edge.

Gain a comprehensive overview of the air transportation industry plus management and presentation skills to boost your career.

Get up to date on how T-CAS Traffic Advisories (TA) and Resolution Advisories (RA) are generated and how to manage the subsequent situation.

Learn how to better manage air traffic control team resources and safety.

IATA has developed a complete solution for Pilots and Air Traffic Controllers around the world to meet ICAO English language proficiency standards. IATA's Aviation English Solution consists of the following three sequential services (Figure 1).

(1) Assessment Service (2) Language Training (3) Proficiency test -- >> ICAO Proficiency Level 4.    

Assessment service

This service enables organizations to assess their Pilots' and ATCOs' level of English language proficiency in an aviation context. This is the critical first step for any organization to create an action plan. The objective of the assessment is to evaluate pronunciation, structure, vocabulary, fluency, comprehension and interaction. A consolidated report with recommendations for training is then provided to the organization.

The IATA Aviation English Language solution for Assessment and Training is offered through Berlitz Languages Inc.. For further information, please contact Berlitz directly at aviationenglish@berlitz.com

IATA has developed a complete solution for Pilots and Air Traffic Controllers around the world to meet ICAO English language proficiency standards. IATA's Aviation English Solution consists of the following three sequential services:

(1) Assessment Service (2) Language Training (3) Proficiency test ->> ICAO Proficiency Level 4    

Assessment service

This service enables organizations to assess their Pilots' and ATCOs' level of English language proficiency in an aviation context. This is the critical first step for any organization to create an action plan. The objective of the assessment is to evaluate pronunciation, structure, vocabulary, fluency, comprehension and interaction. A consolidated report with recommendations for training is then provided to the organization.

Language Training

Once assessments are completed, Aviation English Language Training can be delivered in a variety of methods to meet any organization's needs and budgets. The training modules are tailored to reflect the working environment of Pilots and ATCOs who must learn how to communicate effectively in English in a variety of aviation-related situations such as regular operations, irregular operations and emergencies. Standard ICAO phraseology is used whenever applicable. In order to offer the best possible quality of language training, IATA has partnerered with Berlitz, the world-renowned language services provider with 400 training centers in 60 countries. 

The IATA Aviation English Language solution for Assessment and Training is offered through Berlitz Languages Inc.. For further information, please contact Berlitz directly at aviationenglish@berlitz.com

Acquire a general understanding of aviation law and its application. Explore regulatory issues related to airlines, civil aviation, airport administrations and air navigation services.

Learn how to use benchmarking effectively to deliver service improvements and achieve better performance results. Explore ANSP Key Result Areas and acquire new tools to measure and compare success.

Modernize your Air Navigation Services business in a safe, economical, and harmonized manner.

Learn how to manage Air Traffic Services complying with the objectives of the ICAO Global ATM System.

Profit from the best practices of international leaders in Air Navigation Service Provision to reduce your costs and improve your operating result without comprising your safety performance. Find the right balance between meeting regulatory and legislated obligations, charging for services and improving service quality and cost-effectiveness.

This course will be available in 2013. Check back soon for more details and to register.

Improve customer relationship management and customer service for Civil Aviation Authorities (CAA) and Air Navigation Service Providers (ANSP).

Understand the Data Link Services Implementing Rule which supports the Interoperability Regulation in the Single European Sky (SES).

Be prepared to plan, deliver and assure the quality of your aviation organization's Emergency Response Plan (ERP).

A concentrated course for Executives on the elements and processes of your organization's Safety Management System (SMS).

Benefit from the latest in scientific discoveries and developments in the management of risk posed by fatigue in aviation.

Gain an overview of ICAO CNS/ATM technologies and infrastructure to support the transition to a performance-based air navigation system.

Incremente la satisfacción del cliente y la seguridad con las prácticas recomendadas de la industria.

Aplique los avances más recientes de la gestión de riesgos a las operaciones aéreas cotidianas de su organización y en todos los niveles del proceso de toma de decisiones.

Mettre en œuvre les connaissances les plus récentes en matière de gestion des risques dans les opérations du secteur de l'aviation de l'ensemble d'une organisation et à chaque étape des procédures de prise de décision.

Gain a comprehensive overview of human factors in aviation, as well as the key reference documents and methodologies.

Discover what is new in PBN and how PBN will affect European strategic plans for the Single European Sky (SES).

Learn how to use a ‘system of systems’ approach to aviation safety, quality, risk and business management.

Understand state rights and obligations, charging policy, facilities financing, management and control. Designed for Air Navigation Service Providers.

Improve your management of safe and efficient Air Navigation Services through this strategic approach that reviews all important aspects of the business.

Manage aviation quality with a systemic, process-driven approach. Increase customer satisfaction and safety following industry best practices.

Learn aviation incident and accident investigation requirements, techniques and working practices. Acquire a structured approach to managing safety to prevent incidents and accidents.

Understand the management of aviation policy and economic regulation in civil aviation organizations.

Review the ICAO documentation and leading examples, NextGen and SESAR, in order to understand the principles behind moving to a common set of Air Traffic Management (ATM) solutions to ensure global interoperability.

This course will be available in 2013. Check back soon for more information and to register.

Apply the latest in risk management to everyday aviation operations across the organization at every level of the decision-making process.

Gain an overview of the history of the Performance-based Navigation (PBN) concept, GNSS theory, Area Navigation (RNAV), RNP and airspace planning and design.

Performance-based Navigation (PBN) is seen as the most practical solution for the regulation of new navigation systems technology. Performance-based Navigation is the global solution to the existing costly system-specific approach which has seen each new navigation system technology (such as DME/DME, GPS, SBAS, GBAS, GRAS, Galileo etc) having to be associated with matching system-specific requirements such as obstacle clearance criteria, separation criteria etc.  Performance-based Navigation eliminates the need for redundant investment on the part of ICAO, implementing States, airlines and air navigation service providers.

The publication of the ICAO Doc 9613 AN/ 937 Performance-based Navigation (PBN) Manual in October 2008 provides implementation guidance for States, aircraft operators and air navigation service providers. The ICAO PBN Manual contains a compendium of navigation specifications including the applicable approval and aircraft qualification requirements. Related terminology in ICAO Standards and Recommended Practices (SARPS) has been aligned to the new designation scheme. This package of material provides States with a common international framework for implementation of performance based navigation that will ensure regulatory harmonization with minimum impact on aircraft equipage and safety oversight.

The original ICAO RNP concept was a supporting element of the Future Air Navigation Systems (FANS) concept whose purpose was to introduce flexibility and adaptability into global aviation operations by exploiting the C, N, S capabilities of modern aircraft on-board systems. The RNP concept allowed airspace planners to increase airspace capacity that exploited these on-board systems thus avoiding the existing lengthy process of industry compliance with sensor-dependent specifications. To overcome shortcomings of the RNP concept, especially in terminal airspace, industry then developed the RNP/RNAV concept. Next, to meet industry demands and overcome partially divergent industry specifications, different types of RNP and/or RNAV were implemented based on regional needs. Finally, to overcome this proliferation and the burden placed on aircraft operators to meet regulatory compliance in different regions ICAO formed the Required Navigation Performance Special Operational Requirements Study Group (RNPSORSG). This ICAO study group has developed the PBN concept which is globally harmonised and meets current operational requirements and has the flexibility to meet future needs.

Understand the implementation and approval processes for PBN navigation specificationsfrom the points of view of States, Civil Aviation Authorities, Air Navigation Service Providers and aircraft operators.

Understand the implementation and operational approval activities required to make Performance-based Navigation (PBN) work.

Communicate safely using ICAO standard phraseologies.

Improve your skills in civil aviation strategic management, master planning and operational planning.

Aprenda a elaborar Sistemas de Gestión de la Seguridad Operacional (SMS) y de la Calidad (QMS) para integrarlos como procesos diarios en las operaciones de la aviación. Aprenda a integrar la gestión de la seguridad, de la calidad y del riesgo.

Implement quality management, improve customer service and safety. Designed for Civil Aviation Authorities and Air Navigation Service Providers.

Refresh your knowledge of essential topics relating to Air Traffic Control operations.

Learn how to build a management system that integrates safety, quality and risk processes for all aviation operations.

This course provides the fundamentals of how to systematically manage safety in civil aviation using the Safety Management System concept developed by ICAO.

Understand the concepts and  policy drivers behind implementing seamless airspace and what it means for your own organization.

This course will be available in 2013.

Implemente un sistema de gestión de seguridad: aprende los fundamentos y aproveche de los ejemplos de diseño, implementación, y funcionamiento de un sistema bien establecido.

Aviation is more committed than ever to advance and strengthen its contribution to economic progress, social development and environmental stewardship. Sustainability is the way forward for aviation, as an industry which aspires to be safe, efficient, affordable, responsive and healthy.

Ce cours fournit les connaissances fondamentales pour la gestion systématique de la sécurité dans l'aviation civile à l'aide du concept de système de gestion de la sécurité (SMS) développé par l'OACI.

Learn the principles of learning theory and competency-based training in aviation and how they apply to your area of specialization.

Strengthen your instructional skills through exercises, demonstrations and practical activities that let you put lesson building into practice: write lesson plans, conduct lessons, assess and evaluate training. This course is designed specifically for training officers in the CNS (Communication/ Navigation/ Surveillance), AIS (Aeronautical Information Services) and MET (Meteorology) domains.

Refresh your knowledge regarding unusual and emergency situations management.