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Why closing gaps in the Tokyo Convention will be a deterrent to unruly passenger behavior.
The trusted source to prepare and document dangerous shipments in compliance with international regulations.
Improve baggage performance. From quick wins to strategical options, custom solutions for airlines, airports and ground handlers.
We're adding new IATA training centers, partner locations and distance learning options to bring our training closer to you.
A unique opportunity for airlines to discuss cost management, industry trends, and best practices.
Tony Tyler's address to the 1000 delegates from industry and media who gathered in Miami 7-9 June for IATA's 71st AGM
Industry case studies, challenging simulation programs and hands-on, practical training will help you maximize your potential as a manager across all areas of an airline.
Elabore un plan empresarial para dotar a la línea aérea virtual de la IATA, Air Mercury, de rentabilidad y viabilidad a largo plazo.
Gain an understanding of the key principles in running an airline.
Analyze various airline strategies and business models, and learn how they are managed and operated in a competitive global environment. Explore the issues driving the aviation business, recognize factors in successful airline performance, gather best practices from industry experts and learn the latest airline management issues.
Construct a business plan to return IATA's virtual airline, Air Mercury, to profitability and long-term viability.
Within a team of airline professionals, strategize network and fleet development, new schedule creation, branding decisions, product definition, and marketing strategy. The Air Mercury simulation tool will then evaluate the success of your team’s plans and decisions.
To demonstrate you can bring stability and viability to the airline, your team will be asked to justify and defend its plan in front of a panel of industry experts representing Air Mercury's board of directors.
Past participants know this course as Airine Management Integration: Air Mercury.
Understand what it takes to lead an airline to success through this dynamic learning environment!
The Air Mercury simulation program used in this course was developed with leading academic institutions Cranfield University and Delft University of Technology. The program provides a series of exercises to help airline management teams understand competitive market dynamics and improve problem solving and decision-making skills.
Work in teams to explore the interrelated factors affecting airline profitability. Using the latest simulation technology, test your skills while competing for market share at a virtual airline. See the impact of your chosen business strategies in performance reports generated at the end of each day.
Past participants may know this course as "Air Mercury - Next Generation".
Learn how to exceed your customer’s expectations!
Understand the concepts and processes required to design and implement a successful customer service strategy at an airline. Improve the way your employees handle customer interactions and emergency situations, and learn how to develop a customer service culture in your team. With the help of industry case studies and hands-on exercises, build your own strategy proposal during the course.
Take an insider look at today's leading distribution models and strategies, while gaining tools to optimize your company’s distribution processes.
Through a series of business cases and exercises, learn how to implement an efficient distribution strategy that leverages both traditional marketing and e-commerce resources.
This course is the updated version of Managing Distribution Channels and Costs.
Identify key elements in analyzing the financial performance of your airline.
Analyze and control your airline's financial performance.
Analyse and control your airline's financial performance.
This training program combines IATA's trusted Airline Finance and Accounting Management course with Harvard ManageMentor (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.
This course will provide you with a comprehensive review of financial analysis and modeling techniques used to resolve challenges faced by airline financial managers. You will learn how to resolve common problems faced by financial decision makers.
Register for this course and get a pass for the World Financial Symposium! This course will held from 13 - 15 September, with the World Financial Symposium starting immediately after on 16 - 17 September . Both the course and the symposium will take place at the Fairmont Rey Juan Carlos I in Barcelona, Spain.
Review the leading practices of successful airlines from both the low cost and network carrier sectors. Learn to incorporate necessary procedures to maintain a viable cost reduction program within your organization.
Stay ahead of the competition by understanding and applying sound marketing principles.
Growing uncertainty and competition in the global airline industry is forcing airlines to reinvent their marketing strategies. This course looks at the latest airline marketing and commercial trends to help you revamp your marketing practices.
As the customer becomes the central focus of airline marketing strategy, this course also provides insight into tools for assessing your target markets and developing a long-term relationship with your customer.
Learn the fundamentals of airline marketing and stay ahead of the competition!
Face the challenge of generating passenger traffic while business travel, world trade, and companies rapidly expand. This course uses a competency-based approach to develop your skills as a strategic airline sales professional.
Learn new techniques to manage and negotiate complex sales transactions: identifying strategic sales targets, anticipating customer responses and consultative selling techniques.
Thrive in today’s marketing environment with this crash course in social media. Explore how this user-driven technology can increase your profitability and learn successful communication strategies to apply in your airline .
Review current trends in customer choices and behavior and learn how to complete your marketing strategy with the integration of your frequent flyer program and partnerships.
Ancillary revenue is generated through direct or indirect sales to passengers as a part of the travel experience, through a la carte features, commission-based products, frequent flier programs, and advertising sold by the airline. In the last decade ancillary revenues have grown to approach US$50 billion within the airline industry.
Ancillary Sales are now common practice in all airlines, from ultra-low cost carriers to premium legacy carriers. Through case studies and discussions learn how ancillary sales work, the impact on airline and distribution systems, and how to develop ancillary revenue.
EU air passenger protection rules can prove costly for airlines that are not familiar with the claim process, court case precedents, and other caveats.
This course provides a clear overview and interpretation of the EU Regulation 261/2004 that will improve how you handle passenger claims when applicable. You will also gain insight into other EU air passenger protection rules for fare transparency, passengers with reduced mobility, as well as similar rules in other regions.
This course will provide you with the skills and
common practices in the air transport industry that help you keep your airline
competitive through various methods of scheduling and analyzing the market
demand. Contribute to your company’s success by learning how to build, analyze
and implement effective alliances, strategic partnerships, and equity
partnerships within the industry.
La planificación de rutas requiere un conjunto complejo de habilidades para encontrar el equilibrio justo entre la programación, la demanda del mercado y los costos.
Este curso comparte las prácticas comunes de la industria para la previsión de rutas, que lo ayudaran a evaluar el rendimiento de la red de su compañía aérea, como asi analizar el potencial de ingresos de nuevas rutas. Aprenda métodos para calcular el rendimiento financiero de las diferentes rutas, la predicción de costos y los controladores de ingresos, y la planificación para el futuro desarrollo de su red.
Learn about the different direct tax systems and various tax approaches related to the aviation industry. Through interactive exercises, you will be able to negotiate and apply different taxation approaches around the world.
Gain a competitive advantage with this expert insight into airline revenue management. Learn how to maximize your revenue by achieving a balance between demand, reservation scheduling and variable pricing. Evaluate the different revenue management systems currently available, and analyze inventory control, pricing issues and recent trends.
E-IOSA is the result of industry demand for a more effective IOSA audit. Under E-IOSA, an Operator will be required to complete ongoing internal assessments using the IOSA Standards and Recommended Practices (ISARPs).
During this workshop you will learn how to incorporate the IOSA process into your internal Quality Assurance program, and how to ensure the following four aspects of airline operations: continued conformity with IOSA, implementation of IOSA Standards, increased reliability of quality assurance functions, and standardization of the auditing process.
Learn the fundamentals of sleep science and fatigue, the impact of fatigue, and strategies to mitigate the likelihood of fatigue-related incidents. In the aviation industry, fatigue is a significant contributor to workplace incidents which can compromise the safety of passengers.
Employees working in aviation are more prone to fatigue because they engage in shift work to serve the needs of their company. This course will increase your awareness of fatigue, introduce you to the causes of fatigue and provide you with strategies to manage fatigue effectively between flights or shifts.
Organizations having implemented or considering implementing a Fatigue Risk Management System (FRMS), will find this course a useful and cost-effective training tool for:
Incremente la satisfacción del cliente y la seguridad con las prácticas recomendadas de la industria.
Learn about the different indirect tax systems related to the aviation industry. Through interactive exercises, you will be able to make decisions to overcome difficulties of taxation and mitigate the possible risks you might face in your business.
Study key International Financial Reporting Standards (IFRS) used for preparing financial statements in the airline industry.
Understand the IOSA Program and its aims as well as the auditing methodology and techniques.
Manage aviation quality with a systemic, process-driven approach. Increase customer satisfaction and safety following industry best practices.
Unlock the potential of your frequent flyer program and change customer behavior while maximizing revenues and profits.
Contribute to your company’s success by developing a profitable network fleet plan and an effective flight schedule. Improve your planning and management skills and understand scheduling process and tactics.
The New Distribution Capability
(NDC) Program is a travel industry-supported program launched by IATA for the
development and market adoption of a new, XML-based data transmission standard
(NDC Standard). The NDC Standard will enhance the capability of communications
between airlines and travel agents and will be open to any third party,
intermediary, IT provider or non-IATA member, to implement and use.
The NDC Program will transform the way airline
products and services are retailed to corporations, leisure, and business
travelers and will facilitate product differentiation, time-to-market, access
to full and rich travel content, and a transparent shopping experience.
This introductory New Distribution
Capability (NDC) training course will provide an in depth review of the NDC
financial simulator. By using the NDC financial simulator, you will learn how
to build and refine your NDC business case, and how to identify the most
relevant deployment for your distribution strategy.
The New Distribution Capability (NDC) Program is a travel industry-supported program (NDC Program) launched by IATA for the development and market adoption of a new, XML-based data transmission standard (NDC Standard). The NDC Standard will enhance the capability of communications between airlines and travel agents and will be open to any third party, intermediary, IT provider or non-IATA member, to implement and use.
The NDC Program will transform the way airline products and services are retailed to corporations, leisure, and business travelers and will facilitate product differentiation, time-to-market, access to full and rich travel content, and a transparent shopping experience.
This introductory New Distribution Capability (NDC) training course is designed for Information Technology (IT) specialists to gain an understanding about the NDC schemas for shopping and order management, and about the airline reference architecture required to support NDC. You will review the rationale behind the NDC building blocks and review the NDC security model.
NDC is a travel industry supported program launched by IATA to address the airline industry’s current distribution limitations: product differentiation and time-to-market, access to full and rich air content, and shopping transparency.
Gain exclusive insight into the future of distribution from a member of IATA’s Distribution Data Exchange (DDX) Working Group. Learn about the latest NDC developments and pilot programs, and understand how NDC will change the way the aviation industry operates and markets its products.
Aprenda a elaborar Sistemas de Gestión de la Seguridad Operacional (SMS) y de la Calidad (QMS) para integrarlos como procesos diarios en las operaciones de la aviación. Aprenda a integrar la gestión de la seguridad, de la calidad y del riesgo.
This workshop touches on the key optimization zones for improving the Passenger Revenue Accounting & Control (PRAC) function.
Route planning requires a complex set of skills to find the right balance between scheduling, market demand, and costs. This course shares common industry practices for route forecasting to help you assess the performance of your airline’s network and analyze the revenue potential of new routes. Learn methods for calculating the financial performance of different routes, forecasting cost and revenue drivers, and planning for the future development of your network.
Learn how to build a management system that integrates safety, quality and risk processes for all aviation operations.
Get guidelines to align your operations with ICAO annex 19 Safety Management System provisions and comply with industry requirements for personnel licensing, aircraft operation, and more.
The systematic SMS approach ensures both safer operations and improved overall efficiency by facilitating your management of the organizational structure, staff accountabilities, policies, and procedures. Developed in accordance with ICAO principles, this course helps you maximize safety performance at your airline.
Achieve maximum accuracy in your passenger sales accounting activities.
Learn about the latest updates and how to use the IATA SGHA as a commercial agreement and services description document.
This course covers the IATA Standard Ground Handling Agreement section by section, giving you the foundations to write the Annex B and Service Level Agreement accurately and effectively. Learn how to enhance cooperation, efficiency and savings in your negotiations through technical training and exercises that replicate today’s global marketplace.
Join the 452 Contract Managers and Ground Operations professionals from 77 countries who have upgraded their skills with this training since 2010.
This course will provide you with the insight and knowledge of indirect tax, direct tax, and the tax treatment of flight and cabin crew members. You will learn about the different tax systems, the various tax treaty conventions, and the emerging technologies related to tax and the aviation industry. Gain the skills on how to identify issues and make decisions to overcome difficulties of taxation and mitigate the possible risks you might face in your business.
This course will teach you the practical skills and techniques on how to identify the various social issues related to individual taxation and social security of crew members.
Improve your skills and techniques when obtaining safety information directly from individuals or groups or when taking part in an investigation into an aviation incident or accident.
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