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Simplifying the Business while providing passengers with personalized choice of products and services
Six short films to illustrate the Benefits of Aviation
The trusted source to prepare and document dangerous shipments in compliance with international regulations.
Improve baggage performance. From quick wins to strategical options, custom solutions for airlines, airports and ground handlers.
We’re adding new IATA training centers, partner locations and distance learning options to bring our training closer to you.
Join us in Los Angeles, and meet 1000 air cargo decision-makers and experts across the entire air cargo supply chain.
IATA's DG & CEO called for global standards to be at the heart of framework for ASEAN single market in Singapore on 11 February
Industry case studies, challenging simulation programs and hands-on, practical training will help you maximize your potential as an airline manager.
Elabore un plan empresarial para dotar a la línea aérea virtual de la IATA, Air Mercury, de rentabilidad y viabilidad a largo plazo.
Analice las disposiciones cruciales de los contratos de arrendamiento operativo y de financiamiento de aeronaves.
This course is now known as Airline Business Models and Competitive Strategies – virtual simulation. Go to course page
Study how the air transportation system relates to airlines, airports, Civil Aviation Authorities and Air Navigation Services.
Financial and legal fundamentals to help you choose, draft, and negotiate an aircraft acquisition agreement.
Before making the right decision, you need to know your options. This course introduces you to the key leasing and financing schemes available for the purchase and operation of aircraft, including straight purchases, secured loans, and government / manufacturer assistance. You will also learn how to maximize the efficiency, cost effectiveness and compliance of your lease agreements through new strategies for structuring and negotiation.
Gain an understanding of the key principles in running an airline.
Analyze various airline strategies and business models, and learn how they are managed and operated in a competitive global environment. Explore the issues driving the aviation business, recognize factors in successful airline performance, gather best practices from industry experts and learn the latest airline management issues.
Construct a business plan to return IATA's virtual airline, Air Mercury, to profitability and long-term viability.
Within a team of airline professionals, strategize network and fleet development, new schedule creation, branding decisions, product definition, and marketing strategy. The Air Mercury simulation tool will then evaluate the success of your team’s plans and decisions.
To demonstrate you can bring stability and viability to the airline, your team will be asked to justify and defend its plan in front of a panel of industry experts representing Air Mercury's board of directors.
Past participants know this course as Airine Management Integration: Air Mercury.
Understand what it takes to lead an airline to success through this dynamic learning environment!
The Air Mercury simulation program used in this course was developed with leading academic institutions Cranfield University and Delft University of Technology. The program provides a series of exercises to help airline management teams understand competitive market dynamics and improve problem solving and decision-making skills.
Work in teams to explore the interrelated factors affecting airline profitability. Using the latest simulation technology, test your skills while competing for market share at a virtual airline. See the impact of your chosen business strategies in performance reports generated at the end of each day.
Past participants may know this course as "Air Mercury - Next Generation".
Acquire a detailed understanding of airline contractual agreements.
Take an insider look at today's leading distribution models and strategies, while gaining tools to optimize your company’s distribution processes.
Through a series of business cases and exercises, learn how to implement an efficient distribution strategy that leverages both traditional marketing and e-commerce resources.
This course is the updated version of Managing Distribution Channels and Costs.
Identify key elements in analyzing the financial performance of your airline.
Analyze and control your airline's financial performance.
Review the leading practices of successful airlines from both the low cost and network carrier sectors. Learn to incorporate necessary procedures to maintain a viable cost reduction program within your organization.
This course is now known as Airline Business Management - Air Mercury Simulation Program. Go to the course page.
Growing uncertainty and competition in the global airline industry is forcing airlines to reinvent their marketing strategies. This course looks at the latest airline marketing and commercial trends to help you revamp your marketing practices.
As the customer becomes the central focus of airline marketing strategy, this course also provides insight into tools for assessing your target markets and developing a long-term relationship with your customer.
Learn the fundamentals of airline marketing and stay ahead of the competition!
Stay ahead of the competition by understanding and applying sound marketing principles.
Develop your skills to make effective scheduling and yield decisions, determine profitable routes for your airline, and plan future profitability of your airline’s routes.
Face the challenge of generating passenger traffic while business travel, world trade, and companies rapidly expand. This course uses a competency-based approach to develop your skills as a strategic airline sales professional.
Thrive in today’s marketing environment with this crash course in social media. Explore how this user-driven technology can increase your profitability and learn successful communication strategies to apply in your airline .
Review current trends in customer choices and behavior and learn how to complete your marketing strategy with the integration of your frequent flyer program and partnerships.
Aplique los procedimientos y las normativas recogidas en el manual sobre contabilidad de ingresos (Revenue Accounting Manual) y las Resoluciones de la IATA.
Defina la parte que le corresponde según los acuerdos multilaterales sobre prorrateo de pasajeros (MPA-P).
Gain competitive advantage with this expert insight into airline revenue management. Learn how to maximize your revenue by achieving a balance between demand, reservation scheduling and variable pricing.
Conozca de cerca los modelos y las estrategias de distribución más recientes y adquiera las herramientas necesarias para optimizar los procesos de distribución de su empresa.
A través de una serie de casos de negocio y ejercicios, aprenda a aplicar una estrategia de distribución que le permita aprovechar tanto los recursos del marketing tradicional como del comercio electrónico.
Gain a clear understanding of the relevant practical issues of EU competition substantive rules, as well as EU institutions and their rules.
Gain up-to-date knowledge of the challenges faced by airlines operating to, from or within the European Union (EU).
Aprenda a aplicar las reglas del manual de prorrateo de pasajeros (PMP) y del acuerdo multilateral sobre prorrateo de pasajeros.
Protect your revenue and increase productivity with a complete review of passenger revenue accounting and control activities.
This course provides an in-depth review of the key aspects of international air law.
Gain insight into the legal and institutional framework of international air law regimes by studying the role and function of principal organizations involved in regulating the industry. Learn how air law developments and legal issues directly impact the aviation industry, and explore potential solutions to common air law issues.
Strengthen your understanding of air service agreements and learn how to negotiate between public and private international air law.
Study key International Financial Reporting Standards (IFRS) used for preparing financial statements in the airline industry.
Gestión comercial, de la política de precios, del inventario y sistemas destinados a crear oportunidades de ingresos y mantener la competitividad.
Gain clarity on the main aviation insurance conventions and protocols, types of coverage available, and practices for insuring hull and liability risks.
Unlock the potential of your frequent flyer program and change customer behavior while maximizing revenues and profits.
¡Descubra lo poco que tarda en asegurar el éxito de su línea aérea gracias a este entorno de aprendizaje dinámico!
El curso sobre gestión de la aviación Air Mercury – Next GenerationTM ha sido desarrollado en cooperación con la Cranfield University y la Delft University of Technology, dos de las instituciones académicas más importantes del mundo.
Este curso avanzado propuesto por la IATA fue concebido para ayudar a los equipos de gestión de las líneas aéreas a entender la dinámica competitiva de los mercados con el objetivo de mejorar su capacidad de resolución de problemas y de toma de decisiones.
Durante cinco sesiones de clases, usted trabajará en grupo para explorar los factores que afectan la rentabilidad de una línea aérea y las interrelaciones entre ellos. Gracias a las últimas tecnologías de simulación, usted pondrá a prueba sus capacidades compitiendo para defender la cuota de mercado y la rentabilidad de una línea aérea virtual en situaciones de la vida real. Los informes de rendimiento producidos al final de cada sesión reflejan los resultados de las diferentes estrategias comerciales y proporcionan una información extremadamente útil sobre los mecanismos que rigen la competencia entre líneas aéreas.
Contribute to your company’s success by developing a profitable network fleet plan and an effective flight schedule. Improve your planning and management skills and understand scheduling process and tactics.
Gain up-to-date knowledge of the Revenue Accounting Manual (RAM) and its resolutions.
This course helps you to understand and apply RAM resolutions so that you will receive the appropriate entitlement, and achieve cost-effectiveness by eliminating unnecessary rejections and disputes.
Improve your skills and knowledge in calculating the prorate value of passenger flight and excess baggage. Assess your entitlement in accordance with the Multilateral Proration Agreements – Passenger (MPA-P).
Apply the rules of the Prorate Manual - Passenger (PMP) and the Multilateral Proration Agreement – Passenger (MPA-P) within your organization.
Learn how proration can be a useful tool in maximizing the revenue of an airline, through proper pricing policy and fare structuring.
People Management and Development for Airlines (PMDA) serves as a best practice guide for airlines or other training organizations to strategically implement or strengthen their existing HR processes, focused on continuous people development, enhanced internal communications and performance.
Contribuya al éxito de su compañía elaborando un plan de rutas y de flota rentable y horarios de vuelo eficaces. Mejore sus técnicas de gestión y de planificación y familiarícese con el proceso y las tácticas de programación.
Desarrolle sus técnicas para programar rutas y tomar decisiones basadas en el rendimiento de manera eficaz, así como para determinar las rutas rentables para su aerolínea y planificar a futuro la rentabilidad de estas rutas.
Study the key factors affecting airline performance and the revenue management methods used to measure and control them. Through a series of practical exercises, this course prepares you to make accurate forecasts and implement the right approach in your organization.
Achieve maximum accuracy in your passenger sales accounting activities.
The 2013 version of IATA SGHA is here! Learn about the latest updates and how to use the IATA SGHA as a commercial agreement and services description document.
This course covers the IATA Standard Ground Handling Agreement section by section, giving you the foundations to write the Annex B and Service Level Agreement accurately and effectively. Learn how to enhance cooperation, efficiency and savings in your negotiations through technical training and exercises that replicate today’s global marketplace.
Join the 286 Contract Managers and Ground Operations professionals from 77 countries who have upgraded their skills with this training since 2010.
Understand the impact of SIS on miscellaneous and UATP interline billings and how to prepare for its implementation as described in the Integrated Settlement Participation Guide (ISPG).
Understand the impact of SIS and how to prepare for its implementation, as described in the Integrated Settlement Participation Guide (ISPG).
Understand the impact of SIS and how to prepare for its implementation as described in the Integrated Settlement Participation Guide (ISPG).
Adquiera una ventaja competitiva a través de este curso centrado en la gestión de ingresos. Aprenda a maximizar sus ingresos alcanzando un equilibrio entre la demanda, la gestión de reservas y la fijación de precios variables.
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