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Simplifying the Business while providing passengers with personalized choice of products and services
Why closing gaps in the Tokyo Convention will be a deterrent to unruly passenger behavior.
The trusted source to prepare and document dangerous shipments in compliance with international regulations.
Improve baggage performance. From quick wins to strategical options, custom solutions for airlines, airports and ground handlers.
We’re adding new IATA training centers, partner locations and distance learning options to bring our training closer to you.
Meet aviation industry professionals on 18-19 August in Johannesburg and discuss Africa's connectivity challenges and opportunities
In his State of the Industry address, Tony Tyler shared his reflections on the 100th anniversary of civil aviation
This collection of courses looks at the complex network of markets, businesses, and organizations that make up the aviation industry.
What does the future hold for the air cargo industry? Where is the digitization of the industry headed? And how will this change the competitive landscape of air cargo?
This program provides an understanding of the current competitive landscape of the cargo industry. The course will cover a study of business models from other industries adapted for air cargo management. Participants will also gain valuable insights into the air cargo industry best practices and develop skills to strategically manage air cargo related challenges.
Benefit from IATA's unique vantage point in air transport economics. Examine key issues and concepts including how regulatory and state policies affect the aviation value chain and airline profitability.
Leveraging IATA know-how look deeper into economic and policy developments affecting the global air transport industry. Examine Financial Forecasts, Industry Outlooks, profitability, regulations.
Study how the air transportation system relates to airlines, airports, Civil Aviation Authorities and Air Navigation Services.
Under the Chicago Convention, ICAO has been mandated with the gathering of aviation statistics from contracting States since 1947. This data is used to derive trend level indicators to support the sustainable development of civil aviation activities, concentrating on safety, efficiency and environmental protection.
IATA gather aviation statistics directly from airlines,supporting various airline industry initiatives while monitoring the industry's performance in terms of traffic, employment, financial results, environmental protection and safety.
Statistical data are compiled by airlines, airports and civil aviation authorities applying international standards. Aviation statistics are widely used throughout the industry, ranging from monitoring global industry performance, to detailed network planning and competitor benchmarking.
Understand the difference between the data gathered by different international organizations such as ICAO, IATA and ACI, and be able to leverage this global knowledge to give your organization a competitive edge.
Gain a comprehensive overview of the air transportation industry plus management and presentation skills to boost your career.
Understand how the airline industry works with this introduction to its commercial, financial and regulatory structures.
If you’re a new airline recruit or an aviation company with airline clients, this course will bring you up to speed on key airline business practices to help you succeed in the industry. Learn about the internal organization of airlines, the airport environment, and the external bodies that regulate them to understand what shapes airline strategies.
Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.
Discover the techniques applied by airlines to derive revenue from seat sales to maximize profitability.
Starting a career or wishing to expand your knowledge in airports? Get the essential knowledge you need to succeed.
The aircraft servicing and ground handling basics you need to start a career on the ramp.
Ramp handling services ensure the efficient turnaround of aircraft so that flights stay on schedule. This course offers an introduction to ramp services as well as the ground handling standards and safety requirements you need to know to work safely on the ramp.
Whether you are new to the industry or a recent recruit, this course provides a solid foundation for further professional development in the field of ground operations.
IATA has developed a complete solution for Pilots and Air Traffic Controllers (ATCOs) around the world to meet ICAO English language proficiency standards. IATA's Aviation English Solution consists of the following three sequential services:
This service enables organizations to assess their Pilots' and ATCOs' level of English language proficiency in an aviation context. This is the critical first step for any organization to create an action plan. The objective of the assessment is to evaluate pronunciation, structure, vocabulary, fluency, comprehension and interaction. A consolidated report with recommendations for training is then provided to the organization.
Once assessments are completed, Aviation English Language Training can be delivered in a variety of methods to meet any organization's needs and budgets. The training modules are tailored to reflect the working environment of Pilots and ATCOs who must learn how to communicate effectively in English in a variety of aviation-related situations such as regular operations, irregular operations and emergencies. Standard ICAO phraseology is used whenever applicable. In order to offer the best possible quality of language training, IATA has partnered with Berlitz, the world-renowned language services provider with 400 training centers in 60 countries.
The IATA Aviation English Language solution for Assessment and Training is offered through Berlitz Languages Inc. For further information, please contact Berlitz directly at firstname.lastname@example.org
This course shows you how to use advocacy to shape current aviation policy and positively influence your organization’s business objectives. Through case studies, classroom discussions and role playing, you will have opportunities to practice basic advocacy skills and develop campaign plans around the issues that matter to you. You will also benefit from a series of guest lectures from experienced airline and legal professionals.
This is an intensive course requiring pre-course assignments and preparation.
Today’s travelers are better informed about geography. They expect their travel consultant to have more information and knowledge about travel geography than they do. Continually learning as much as possible about geography to stay current is probably the most important investment for travel professionals.
By studying this course you will gain confidence in your ability to sell destinations, answer common questions asked by travel customers and provide valuable advice that customers are willing to pay for.
Geography is central to tourism as travelers take into account the travel time, routing, and local climate when choosing a vacation destination. In order to successfully sell travel products, you need to understand what drives tourist decisions and what geographically sets places apart. Study world geography and time zones to better advise clients on travel destinations and tours, and explore different regional modes of transport to offer customized travel itineraries.
This interactive e-learning course, developed with the international travel professional in mind, is bundled together with online interactive language training. In an engaging web-based presentation guided by an Avatar, you’ll learn while exploring the richness of the world’s geography.
Acquérir une solide connaissance de l'industrie du transport aérien et de sa gestion, tout en améliorant votre capacité de vous exprimer et de progresser ainsi dans votre
Control and supervise an airline station in a self-handled or outsourced environment.
The course has been designed to instruct and guide students to a more thorough understanding of the English language as it is used in the field of Cargo, focusing of Aviation Freight.
This course will help participants and organizations understand the function, role and importance of developing and implementing a Safety Management System (SMS).
Start with the essentials. Learn everything you need to know to launch a career in the airline industry.
La connaissance de l’industrie du voyage et de ses produits est importante, mais elle ne suffit pas à assurer la pérennité et la croissance de l’entreprise. Le niveau de satisfaction de la clientèle influence les décisions d’achat et la fidélisation. L’objectif de ce cours sur le service à la clientèle est de présenter les stratégies essentielles pour faire en sorte que le contact de première ligne avec le client constitue une expérience positive et mémorable.
Les professionnels du voyage font face aux défis que représentent l’innovation technologique constante et les attentes toujours plus élevées en matière de service à la clientèle. Les consommateurs de voyages ont accès à une grande quantité d’information en ligne. Internet offre aux voyageurs des options concurrentielles d’achat de voyages en libre-service. Ce cours enseigne ce qu'on entend par service à la clientèle dans l'industrie du voyage, soulignant l'importance de maintenir la clientèle existante tout en attirant de nouveaux clients. Il examine également les compétences fondamentales de communication menant à des interactions agent-client positives. Le cours recommande des moyens pratiques pour rester en contact avec les clients pendant qu’ils voyagent et pour fidéliser la clientèle.Faire face à des clients difficiles ou mécontents représente un défi pour tous ceux qui assurent le service à la clientèle, et l’industrie du voyage n’échappe pas à cette règle. Nous proposerons un modèle à suivre lorsqu’on est confronté à un client en colère. Enfin, nous aborderons le problème du stress au travail et nous suggérerons des stratégies pour aider les professionnels du voyage à y faire face.
Le niveau de satisfaction de la clientèle influence les décisions d’achat et la fidélisation. L’objectif de ce cours sur le service à la clientèle est de présenter les stratégies essentielles pour faire en sorte que le contact de première ligne avec le client constitue une expérience positive et mémorable. En étudiant ce cours avec un cours de langue Rosetta Stone® TOTALe® PRO, vous serez en mesure d'offrir un service efficace à la clientèle dans une des 22 nouvelles langues possibles.
Build management skills in accounting, negotiation, marketing, and product development through IATA.
Build your management skills in accounting, negotiation, marketing, and product development through IATA and Harvard ManageMentor courses.
Travel connects more than 1 billion people worldwide every year. Think of the opportunities waiting if you can interact with travelers in their own language. Choose from 23 languages. IATA will issue a unique certificate of course completion once you have successfully completed the language training.
About the course
Rosetta Stone® TOTALe® PRO is a complete language learning course. You will speak, listen, read, and write while building a foundation in language with Rosetta Course®. You will then progress to Rosetta Studio®, where you participate in unlimited live online conversation sessions with a coach who is a native speaker of your new language. You and up to three other learners participate in 25-minute sessions. Reinforce learning in Rosetta World®, the Rosetta Stone online community, where interactive activities enable you to practice and compete with other language learners. Rosetta Course, Rosetta Studio, and Rosetta World work together to help you speak your new language confidently. All the while, Rosetta Stone’s Customer Success Team helps motivate learners throughout their language learning experience.
Each Level consists of four Units (topics) containing four Core Lessons which build language and structure in sequence, incorporating speaking, listening, reading and writing practice. Each lesson is followed by a range of Focused Activities concentrated on specific parts of the language being learned (pronunciation, vocabulary, grammar, reading, writing, listening, speaking). These activities are based on material already introduced within that lesson. Review activities test and reinforce how well you retain lesson content. Each unit is capped by a Milestone activity, a lifelike scenario where you participate in a dialogue, and need to apply your new language knowledge to that situation or context in order to progress through the activity.
This course is delivered to you online, through cutting-edge technology. Enjoy 40–50 hours of engaging content per level. Study when and where it is convenient for you as your course access is available around-the-clock. Course access is for 12-months from your start date, and you will have access to all available levels of a chosen language.
Knowledge of the travel industry and travel products is important but not enough to secure business sustainability and growth. The customer’s level of satisfaction will influence a purchase or repurchase decision, especially when you can communicate in the customer’s own language. This objective of this customer service course is to provide essential strategies to ensure that frontline contact with the customer is a remarkable experience and to provide an opportunity to learn a new language.
Learn how aviation contributes to economic progress, social development and environmental stewardship. Sustainability is the way forward for aviation to be safe, efficient, affordable, responsive and healthy.
Learn about the latest trends in tourism and how sustainable tourism is leading the way in all areas of the industry.
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