What does the future hold for the air cargo industry? Where is the digitization of the industry headed? And how will this change the competitive landscape of air cargo?

This program provides an understanding of the current competitive landscape of the cargo industry. The course will cover a study of business models from other industries adapted for air cargo management. Participants will also gain valuable insights into the air cargo industry best practices and develop skills to strategically manage air cargo related challenges.

Benefit from IATA’s unique vantage point in air transport economics. Appreciate the consolidated views of world-renowned industry specialists and organizations seeking to promote effective aviation industry development and sustainability. Gain an understanding of key issues, concepts and developments, including how aviation business planning inter-relates with current regulatory and evolving state policy issues.

Learn the latest in air transport economics from IATA and the relationship between aviation regulation, policy, management, business planning, fees and charges.

Study how the air transportation system relates to airlines, airports, Civil Aviation Authorities and Air Navigation Services.

Under the Chicago Convention, ICAO has been mandated with the gathering of aviation statistics from contracting States since 1947. This data is used to derive trend level indicators to support the sustainable development of civil aviation activities, concentrating on safety, efficiency and environmental protection. The Economic Analysis Department (EAD) conducts studies on regional differences in airline operations to assist States in various activities.

Similarly IATA also collects aviation statistics on similar indicators from airlines world-wide and interprets it for the benefit of airlines. CANSO collects and reports on safety and other key performance indicators from the perspective of Air Navigation Service Providers.

Understand the difference between the data gathered by different international organizations such as ICAO, IATA and ACI, and be able to leverage this global knowledge to give your organization a competitive edge.

Gain a comprehensive overview of the air transportation industry plus management and presentation skills to boost your career.

Understand how the airline industry works with this introduction to its commercial, financial and regulatory structures.

If you’re a new airline recruit or an aviation company with airline clients, this course will bring you up to speed on key airline business practices to help you succeed in the industry. Learn about the internal organization of airlines, the airport environment, and the external bodies that regulate them to understand what shapes airline strategies.

Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.

Discover the techniques applied by airlines to derive revenue from seat sales to maximize profitability.

Starting a career or wishing to expand your knowledge in airports? Get the essential knowledge you need to succeed.

Explore the many ground service tasks involved to support aircraft both pre- and post-flight. Jumpstart your ground services career with concrete knowledge of how to perform day-to-day duties safely and efficiently.

This course supports the training requirements outlined in the IATA Airport Handling Manual (AHM), as well as the IATA Safety Audit for Ground Operations (ISAGO) Aircraft Handling and Loading Functional Training Specifications.

IATA has developed a complete solution for Pilots and Air Traffic Controllers around the world to meet ICAO English language proficiency standards. IATA's Aviation English Solution consists of the following three sequential services:

(1) Assessment Service (2) Language Training (3) Proficiency test ->> ICAO Proficiency Level 4    

Assessment service

This service enables organizations to assess their Pilots' and ATCOs' level of English language proficiency in an aviation context. This is the critical first step for any organization to create an action plan. The objective of the assessment is to evaluate pronunciation, structure, vocabulary, fluency, comprehension and interaction. A consolidated report with recommendations for training is then provided to the organization.

Language Training

Once assessments are completed, Aviation English Language Training can be delivered in a variety of methods to meet any organization's needs and budgets. The training modules are tailored to reflect the working environment of Pilots and ATCOs who must learn how to communicate effectively in English in a variety of aviation-related situations such as regular operations, irregular operations and emergencies. Standard ICAO phraseology is used whenever applicable. In order to offer the best possible quality of language training, IATA has partnerered with Berlitz, the world-renowned language services provider with 400 training centers in 60 countries. 

The IATA Aviation English Language solution for Assessment and Training is offered through Berlitz Languages Inc.. For further information, please contact Berlitz directly at aviationenglish@berlitz.com

Control and supervise an airline station in a self-handled or outsourced environment.

The course has been designed to instruct and guide students to a more thorough understanding of the English language as it is used in the field of Cargo, focusing of Aviation Freight.

This course will help participants and organizations understand the function, role and importance of developing and implementing a Safety Management System (SMS).

Start with the essentials. Learn everything you need to know to launch a career in the airline industry.

Intercultural Leadership Engagement and Development (I-LEAD) is a comprehensive leadership development program that builds cultural intelligence while delivering tangible business results. This course will introduce you to I-LEAD’s methodology, models and tools. Focus areas include cultural awareness, team development, project and stakeholder management, and presentation skills.

Aviation is more committed than ever to advance and strengthen its contribution to economic progress, social development and environmental stewardship. Sustainability is the way forward for aviation, as an industry which aspires to be safe, efficient, affordable, responsive and healthy.

Learn about the latest trends in tourism and how sustainable tourism is leading the way in all areas of the industry.