A Safety Management System (SMS) is an essential part of operating in today’s aviation industry.

This advanced course introduces participants to the key tools to manage a performance-based SMS. The processes examined are equally applicable to airline, airport, Air Traffic Management and other aviation operations.

Participants will be able to streamline the operational and business processes of their companies and demonstrate improved safety performance to their Board of Directors, insurance underwriters, their clients and customers, and the regulatory agencies that oversee them. Managers and staff from Safety Offices will particularly benefit from the course, as will representatives from Civil Aviation Authorities.

Get up to date on the latest developments in Aeronautical Information Management (AIM).

Learn how to deliver security training to your air crew and ground personnel with this interactive train the trainer program.

It is vital that during an in-flight emergency cabin crew know how to react swiftly. This course combines practical exercises with supporting methodology to help you build interactive and effective security training. With the help of an actor, participate in simulations and live situational exercises to see first-hand how they can improve staff response to in-flight threats.

Benefit from IATA’s unique vantage point in air transport economics. Appreciate the consolidated views of world-renowned industry specialists and organizations seeking to promote effective aviation industry development and sustainability. Gain an understanding of key issues, concepts and developments, including how aviation business planning inter-relates with current regulatory and evolving state policy issues.

Learn the latest in air transport economics from IATA and the relationship between aviation regulation, policy, management, business planning, fees and charges.

Study how the air transportation system relates to airlines, airports, Civil Aviation Authorities and Air Navigation Services.

Under the Chicago Convention, ICAO has been mandated with the gathering of aviation statistics from contracting States since 1947. This data is used to derive trend level indicators to support the sustainable development of civil aviation activities, concentrating on safety, efficiency and environmental protection. The Economic Analysis Department (EAD) conducts studies on regional differences in airline operations to assist States in various activities.

Similarly IATA also collects aviation statistics on similar indicators from airlines world-wide and interprets it for the benefit of airlines. CANSO collects and reports on safety and other key performance indicators from the perspective of Air Navigation Service Providers.

Understand the difference between the data gathered by different international organizations such as ICAO, IATA and ACI, and be able to leverage this global knowledge to give your organization a competitive edge.

Gain a comprehensive overview of the air transportation industry plus management and presentation skills to boost your career.

Get up to date on how T-CAS Traffic Advisories (TA) and Resolution Advisories (RA) are generated and how to manage the subsequent situation.

This course enables airline staff members to participate in an aircraft accident and serious incident investigation in accordance with ICAO Annex 13 standards. Special attention is given to understanding the underlying causes of accidents and incidents in order to improve safety and prevent future occurrences.

Improve your knowledge of the ICAO Annexes, regulations and requirements (FAA, JAA, EASA) for aircraft certification and continuing airworthiness.

Improve your knowledge of the operating procedures and safety standards involved in fuel and load planning, handling and usage relating to the European Union (EU) Emissions Trading Scheme (ETS).

Acquire a detailed understanding of airline contractual agreements.

Reconcile the increasing demand for air transport with the need to minimize its environmental impacts. This course pays special attention to noise, local air quality and other green challenges faced by airports.

Understand aviation environmental challenges and responses by drawing on best practices developed within the industry. Top IATA experts will impart their knowledge on specialized subjects.

Reconcile the increasing demand for air transport with the need to minimize its environmental impact.

IATA has developed a complete solution for Pilots and Air Traffic Controllers around the world to meet ICAO English language proficiency standards. IATA's Aviation English Solution consists of the following three sequential services (Figure 1).

(1) Assessment Service (2) Language Training (3) Proficiency test -- >> ICAO Proficiency Level 4.    

Assessment service

This service enables organizations to assess their Pilots' and ATCOs' level of English language proficiency in an aviation context. This is the critical first step for any organization to create an action plan. The objective of the assessment is to evaluate pronunciation, structure, vocabulary, fluency, comprehension and interaction. A consolidated report with recommendations for training is then provided to the organization.

The IATA Aviation English Language solution for Assessment and Training is offered through Berlitz Languages Inc.. For further information, please contact Berlitz directly at aviationenglish@berlitz.com

IATA has developed a complete solution for Pilots and Air Traffic Controllers around the world to meet ICAO English language proficiency standards. IATA's Aviation English Solution consists of the following three sequential services:

(1) Assessment Service (2) Language Training (3) Proficiency test ->> ICAO Proficiency Level 4    

Assessment service

This service enables organizations to assess their Pilots' and ATCOs' level of English language proficiency in an aviation context. This is the critical first step for any organization to create an action plan. The objective of the assessment is to evaluate pronunciation, structure, vocabulary, fluency, comprehension and interaction. A consolidated report with recommendations for training is then provided to the organization.

Language Training

Once assessments are completed, Aviation English Language Training can be delivered in a variety of methods to meet any organization's needs and budgets. The training modules are tailored to reflect the working environment of Pilots and ATCOs who must learn how to communicate effectively in English in a variety of aviation-related situations such as regular operations, irregular operations and emergencies. Standard ICAO phraseology is used whenever applicable. In order to offer the best possible quality of language training, IATA has partnerered with Berlitz, the world-renowned language services provider with 400 training centers in 60 countries. 

The IATA Aviation English Language solution for Assessment and Training is offered through Berlitz Languages Inc.. For further information, please contact Berlitz directly at aviationenglish@berlitz.com

Develop best practices for jet fuel management.

Acquire a general understanding of aviation law and its application. Explore regulatory issues related to airlines, civil aviation, airport administrations and air navigation services.

The role of a security manager is vital in keeping aviation security (Avsec) measures relevant and in ensuring a proactive approach to security within the organization. This course helps you overcome both internal and external Avsec challenges.

Evaluate in-house and outsourced Avsec options, and learn how to select the right Avsec contractors for your organization. With the help of practical exercises, improve your contract management skills by learning how to select vendors and create request for proposal (RFP). Gain the skills you need to implement countermeasures that increase airport security, and simultaneously improve business by blending facilitation with security.

In the changing landscape of criminal attacks on civil aviation and security regulations, the role of the Security Manager is vital in assuring efficient and compliant operations.

Learn the essential management and administration techniques you need to run your business successfully, while complying with national and international legislation. Through daily classroom simulations, test your ability to work under pressure in crisis situations, and learn how to prioritize responsibilities and respond to common problems in your daily operations.

Learn about managing greenhouse gas (GHG) emissions through inventories that help assess risk, reduce emissions, and track performance.

Learn the fundamentals of biojet fuel and its essential role in the future of aviation.

Learn how to develop a state aviation legal and regulatory reform project management plan, for civil aviation authorities.

Understand Emissions Trading System (ETS) in the European Union. Learn about cap and trade, carbon trading mechanisms, and carbon markets dynamics and strategies. 

Learn the essentials of civil aviation management.

Learn how to manage Air Traffic Services complying with the objectives of the ICAO Global ATM System.

Estudie la importancia de los factores humanos en el control de seguridad.

Descubra los métodos de control más recientes y aprenda a sacarles provecho para optimizar sus operaciones. Aprenda a detectar los indicios y comportamientos sospechosos antes incluso de entrar en contacto con un pasajero. Así, podrá aumentar la eficiencia de sus operaciones y reducir el tiempo de espera.

Improve customer relationship management and customer service for Civil Aviation Authorities (CAA) and Air Navigation Service Providers (ANSP).

Understand the Data Link Services Implementing Rule which supports the Interoperability Regulation in the Single European Sky (SES).

Be prepared to plan, deliver and assure the quality of your aviation organization's Emergency Response Plan (ERP).

Gain up-to-date knowledge of the challenges faced by airlines operating to, from or within the European Union (EU).

A concentrated course for Executives on the elements and processes of your organization's Safety Management System (SMS).

Benefit from the latest in scientific discoveries and developments in the management of risk posed by fatigue in aviation.

Gain an overview of ICAO CNS/ATM technologies and infrastructure to support the transition to a performance-based air navigation system.

Incremente la satisfacción del cliente y la seguridad con las prácticas recomendadas de la industria.

Garantice un transporte aéreo mundial seguro a través de la aplicación de reglamentaciones reforzadas, una tecnología fiable y las mejores prácticas de gestión.

Aplique los avances más recientes de la gestión de riesgos a las operaciones aéreas cotidianas de su organización y en todos los niveles del proceso de toma de decisiones.

Mettre en œuvre les connaissances les plus récentes en matière de gestion des risques dans les opérations du secteur de l'aviation de l'ensemble d'une organisation et à chaque étape des procédures de prise de décision.

Gain a comprehensive overview of human factors in aviation, as well as the key reference documents and methodologies.

Discover what is new in PBN and how PBN will affect European strategic plans for the Single European Sky (SES).

Learn how to use a ‘system of systems’ approach to aviation safety, quality, risk and business management.

This course provides an in-depth review of the key aspects of international air law.

Gain insight into the legal and institutional framework of international air law regimes by studying the role and function of principal organizations involved in regulating the industry. Learn how air law developments and legal issues directly impact the aviation industry, and explore potential solutions to common air law issues.

Strengthen your understanding of air service agreements and learn how to negotiate between public and private international air law.

The aviation industry is unwillingly used to facilitate the illegal trade of human beings, a growing criminal industry that affects millions of people worldwide. This informative course gives insight into human trafficking activity and provides strategies to detect and stop the transport of victims before they board an aircraft.

Capitalize on the safety and commercial benefits SMS can bring your organization.

Leading airlines from all regions have incorporated the IATA Operational Safety Audit (IOSA) standards into their airline operations, and IOSA is a major component of industry efforts to improve aviation safety. Learn how to comply with the latest IOSA provisions for Safety Management Systems (SMS).

Gain clarity on the main aviation insurance conventions and protocols, types of coverage available, and practices for insuring hull and liability risks.

Understand state rights and obligations, charging policy, facilities financing, management and control. Designed for Air Navigation Service Providers.

Improve your management of safe and efficient Air Navigation Services through this strategic approach that reviews all important aspects of the business.

Manage aviation quality with a systemic, process-driven approach. Increase customer satisfaction and safety following industry best practices.

Learn aviation incident and accident investigation requirements, techniques and working practices. Acquire a structured approach to managing safety to prevent incidents and accidents.

Understand the management of aviation policy and economic regulation in civil aviation organizations.

Understand safety oversight in civil aviation and  address the findings of the ICAO Universal Safety Oversight Program (USOAP).

Learn the latest about aviation health and safety issues from IATA.

Apply the latest in risk management to everyday aviation operations across the organization at every level of the decision-making process.

Gain an overview of the history of the Performance-based Navigation (PBN) concept, GNSS theory, Area Navigation (RNAV), RNP and airspace planning and design.

Performance-based Navigation (PBN) is seen as the most practical solution for the regulation of new navigation systems technology. Performance-based Navigation is the global solution to the existing costly system-specific approach which has seen each new navigation system technology (such as DME/DME, GPS, SBAS, GBAS, GRAS, Galileo etc) having to be associated with matching system-specific requirements such as obstacle clearance criteria, separation criteria etc.  Performance-based Navigation eliminates the need for redundant investment on the part of ICAO, implementing States, airlines and air navigation service providers.

The publication of the ICAO Doc 9613 AN/ 937 Performance-based Navigation (PBN) Manual in October 2008 provides implementation guidance for States, aircraft operators and air navigation service providers. The ICAO PBN Manual contains a compendium of navigation specifications including the applicable approval and aircraft qualification requirements. Related terminology in ICAO Standards and Recommended Practices (SARPS) has been aligned to the new designation scheme. This package of material provides States with a common international framework for implementation of performance based navigation that will ensure regulatory harmonization with minimum impact on aircraft equipage and safety oversight.

The original ICAO RNP concept was a supporting element of the Future Air Navigation Systems (FANS) concept whose purpose was to introduce flexibility and adaptability into global aviation operations by exploiting the C, N, S capabilities of modern aircraft on-board systems. The RNP concept allowed airspace planners to increase airspace capacity that exploited these on-board systems thus avoiding the existing lengthy process of industry compliance with sensor-dependent specifications. To overcome shortcomings of the RNP concept, especially in terminal airspace, industry then developed the RNP/RNAV concept. Next, to meet industry demands and overcome partially divergent industry specifications, different types of RNP and/or RNAV were implemented based on regional needs. Finally, to overcome this proliferation and the burden placed on aircraft operators to meet regulatory compliance in different regions ICAO formed the Required Navigation Performance Special Operational Requirements Study Group (RNPSORSG). This ICAO study group has developed the PBN concept which is globally harmonised and meets current operational requirements and has the flexibility to meet future needs.

Understand the implementation and approval processes for PBN navigation specificationsfrom the points of view of States, Civil Aviation Authorities, Air Navigation Service Providers and aircraft operators.

Understand the implementation and operational approval activities required to make Performance-based Navigation (PBN) work.

Communicate safely using ICAO standard phraseologies.

Improve your skills in civil aviation strategic management, master planning and operational planning.

Explore the role of human factors in security screening.

Discover the most recent screening methods and how they can enhance your current operations. Learn to detect suspicious signs and behavior before even making contact with a passenger, increasing efficiency and reducing waiting time.

Aprenda a elaborar Sistemas de Gestión de la Seguridad Operacional (SMS) y de la Calidad (QMS) para integrarlos como procesos diarios en las operaciones de la aviación. Aprenda a integrar la gestión de la seguridad, de la calidad y del riesgo.

Implement quality management, improve customer service and safety. Designed for Civil Aviation Authorities and Air Navigation Service Providers.

Invierta en seguridad operacional y en los beneficios comerciales que el SMS puede aportar a su organización.

Las principales líneas aéreas de cada región han integrado las normas de la Auditoría de Seguridad Operacional de la IATA (IOSA por sus siglas en inglés) en sus operaciones. La IOSA constituye un elemento mayor de los esfuerzos que el sector de la aviación está realizando para mejorar su seguridad operacional. Aprenda cómo respetar la conformidad con las últimas disposiciones de IOSA relativas a los Sistemas de Gestión de la Seguridad (SMS).

Learn how to build a management system that integrates safety, quality and risk processes for all aviation operations.

This practical course gives you the expertise to implement a successful safety management system (SMS) in your organization with the latest tools and processes. Gain the skills to implement a phased approach and a manageable workload, and become compliant with regulatory requirements. Understand the importance of proactive risk management and learn how to promote and maintain a safety culture within your organization.

Guidelines to prepare your operations for the upcoming safety management requirements of ICAO annex 19 and comply with existing industry requirements for personnel licensing, operation of aircraft and more.

The systematic SMS approach ensures both safer operations and improved overall efficiency by managing organizational structure, staff accountabilities, policies and procedures. Developed in accordance with ICAO principles, this course helps you fulfill SMS requirements and establish a working SMS within your operations.

An executive workshop to demystify ICAO Safety Management Systems.

Take on board the key safety management principles, and those of accident prevention and related human factors. Top IATA lecturers will share their experience on how theory is applied in practice.

This course provides the fundamentals of how to systematically manage safety in civil aviation using the Safety Management System concept developed by ICAO.

Evaluate the capabilities and limitations of your technology and team to increase efficiency in your screening operations.

This course provides you with the latest assessment techniques to help identify areas for improvement in your operations. Develop your staff by implementing stringent recruitment processes and recurrent training programs. Improve the use of your screening technology with the most current information on industry threats, new technologies and x-ray screening techniques.

This ten day course focuses on the latest trends and market needs to examine strategies for Civil Aviation Authorities (CAAs). Learn how to plan and execute the delivery of efficient, effective and sustainable civil aviation regulatory and operational services to meet national air transportation policies and objectives. You will work in teams to resolve problems and issues, applying the concepts and principles learned during the course.

Este curso práctico le dotará de los conocimientos necesarios para implementar un sistema de gestión de la seguridad operacional (SMS) exitoso en su empresa, a través de las herramientas y procesos más recientes. Adquiera las capacidades necesarias para aplicar un enfoque gradual y prever una carga de trabajo manejable y aprenda cómo cumplir con los requisitos normativos. Entienda la importancia de la gestión proactiva del riesgo y aprenda cómo promover y mantener una cultura de la seguridad operacional en su empresa.

Implemente un sistema de gestión de seguridad: aprende los fundamentos y aproveche de los ejemplos de diseño, implementación, y funcionamiento de un sistema bien establecido.

Learn the latest in strategic planning for Civil Aviation Authorities and benefit from comprehensive case studies. 

Aviation is more committed than ever to advance and strengthen its contribution to economic progress, social development and environmental stewardship. Sustainability is the way forward for aviation, as an industry which aspires to be safe, efficient, affordable, responsive and healthy.

Ce cours fournit les connaissances fondamentales pour la gestion systématique de la sécurité dans l'aviation civile à l'aide du concept de système de gestion de la sécurité (SMS) développé par l'OACI.

Directives pour préparer vos opérations aux futures exigences en matière de gestion de la sécurité de l'annexe 19 de l'OACI et vous conformer aux exigences actuelles de l'industrie relatives à l'octroi de licence au personnel, à l'exploitation des aéronefs et bien plus.

L'approche SMS systématique garantit des opérations aériennes plus sécurisées et une amélioration générale de l'efficacité par la gestion de la structure organisationnelle, des responsabilités du personnel ainsi que des règles et des procédures. Développé conformément aux principes de l'OACI, ce cours vous aide à remplir les exigences en matière de SMS et à établir un SMS performant dans le cadre de vos opérations.

Learn the principles of learning theory and competency-based training in aviation and how they apply to your area of specialization.

Strengthen your instructional skills through exercises, demonstrations and practical activities that let you put lesson building into practice: write lesson plans, conduct lessons, assess and evaluate training. This course is designed specifically for training officers in the CNS (Communication/ Navigation/ Surveillance), AIS (Aeronautical Information Services) and MET (Meteorology) domains.

Improve your skills and techniques when obtaining safety information directly from individuals or groups or when taking part in an investigation into an aviation incident or accident.