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Why closing gaps in the Tokyo Convention will be a deterrent to unruly passenger behavior.
The trusted source to prepare and document dangerous shipments in compliance with international regulations.
Improve baggage performance. From quick wins to strategical options, custom solutions for airlines, airports and ground handlers.
We’re adding new IATA training centers, partner locations and distance learning options to bring our training closer to you.
Join us in San Diego 15-17 Oct to discuss innovation and trasformation in Distribution, Customer Experience & Airport Design
In his State of the Industry address, Tony Tyler shared his reflections on the 100th anniversary of civil aviation
These courses provide beginner to advanced training on using the IATA BSP, global distribution systems and other fare calculation procedures.
Identify common challenges faced by travel agents in BSP and gather solutions and best practices. This e-learning module is part of a six-module course: IATA BSP Essentials for Travel Agents
Learn about the Agent reporting process in the Billing and Settlement Plan (BSP) and how to interpret billing reports. This e-learning module is part of a new six-module course: IATA BSP Essentials for Travel Agents.
Examine the Agent Remittance process of the Billing and Settlement Plan (BSP), including the reporting calendar and debt identification. This e-learning module is part of a new six-module course: IATA BSP Essentials for Travel Agents.
Demonstrate your knowledge of the Billing and Settlement Plan (BSP) for travel agents and earn an internationally recognized certificate.
BSP Essentials for Travel Agents is a training course providing essential knowledge of the Billing and Settlement Plan (BSP), specifically for travel agents. It is designed to raise the learner’s awareness of the BSP system and processes, and improve an Agent’s efficiency and level of knowledge.
Minimize costs through a better understanding of ticketing authority and the traffic documents used in BSP, including the VMPD. This e-learning module is part of a six-module course: IATA BSP Essentials for Travel Agents
Apprenez les notions de base nécessaires à la vente de produits de voyage : géographie, transports, hôtellerie, tarifs, billetterie électronique, service à la clientèle, technologies et fonctions des systèmes GDS.
Defina la parte que le corresponde según los acuerdos multilaterales sobre prorrateo de pasajeros (MPA-P).
La amplitud de este curso te prepara para trabajar en una industria que emplea a 200 millones de personas. En este curso adquirirás los conocimientos y habilidades para vender productos de viajes y servicios, gestionar la planificación de itinerario, asesorar a los clientes sobre destinos y requisitos de viaje, aprender terminología de la industria y la codificación, citan las tarifas aéreas internacionales y comprender las características de e-ticketing. Este curso para agentes de viaje se abre la puerta al fascinante mundo de los viajes y el turismo.
Combine la capacitación de los agentes de viajes con cursos de Harvard ManageMentor para desarrollar sus ventas y capacidades de gestión.
Aprenda a aplicar las reglas del manual de prorrateo de pasajeros (PMP) y del acuerdo multilateral sobre prorrateo de pasajeros.
Explore and interpret Global Distribution Systems Fares (GDS) by using mileage system pricing.
Master complicated fare construction and ticket alterations!
Study ticketing procedures and learn how to amend Electronic Ticket Records (ETRs) when customers change their travel reservations. Gain the skills to exchange and reissue tickets, to process refunds, and to collect rebooking fees.
Construct normal fare of single pricing units and consecutive or contiguous pricing units.
Learn the fundamentals for pricing journeys, interpreting constructed fares and decoding e-ticket data to provide your customers the best service possible.
With the abundance and complexity of today’s fare options, your clients expect you to provide a service that is accurate, faster and more affordable than the competition. This course teaches the language of fare construction and fare rules so you can provide your customers with the best advice and the lowest fare for their air itinerary and needs. You will develop new skills through practical exercises and with the support of reference materials to become the travel professional your customers trust.
Develop your ability to recognize ticketing entries and handle voluntary and involuntary e-ticket alterations.
Learn about pricing passenger air travel and interpret fare rules and restrictions with an IATA appointed instructor.
Improve your skills and knowledge in calculating the prorate value of passenger flight and excess baggage. Assess your entitlement in accordance with the Multilateral Proration Agreements – Passenger (MPA-P).
Apply the rules of the Prorate Manual - Passenger (PMP) and the Multilateral Proration Agreement – Passenger (MPA-P) within your organization.
Learn how proration can be a useful tool in maximizing the revenue of an airline, through proper pricing policy and fare structuring.
Learn how to handle unused taxes, fees, and charges when a ticket is submitted for rerouting.
Study the key factors affecting airline performance and the revenue management methods used to measure and control them. Through a series of practical exercises, this course prepares you to make accurate forecasts and implement the right approach in your organization.
Learn how to make and manage bookings for flights, hotels and car rentals in the Amadeus system using our unique simulation program.
Amadeus is among the most widely used reservation booking systems in the travel industry and is an essential tool for any aspiring travel professional. This smart course will show you how to use the Amadeus system for common reservation scenarios and teach you key transactions that will help you stand out in the competitive travel industry.
Learn how to make and manage bookings for flights, hotels and car rentals in the Galileo system using our unique simulation program.
Galileo is among the most widely used reservation booking systems in the travel industry and is an essential tool for any aspiring travel professional. This smart course will show you how to use the Galileo system for common reservation scenarios and teach you key transactions that will help you stand out in the competitive travel industry.
Learn how to make and manage bookings for flights, hotels and car rentals in the Sabre system using our unique simulation program.
Sabre is among the most widely used reservation booking systems in the travel industry and is an essential tool for any aspiring travel professional. This smart course will show you how to use the Sabre system for common reservation scenarios and teach you key transactions that will help you stand out in the competitive travel industry.
Air passengers are always searching for the lowest possible special fares, but cheap fares come with a number of challenging restrictions. Learn how to interpret special fare conditions and provide alternatives to system pricing failures so you can offer the best deals that consider the accompanying ticket restrictions.
Become a travel consultant specialist by learning approaches to selling travel and tourism.
Combine travel consultant training with Harvard ManageMentor courses to develop your sales and management skills.
Данный курс разработан для приобретения новых знаний и навыков, необходимых при продаже туристических продуктов: география, транспорт, гостиницы, тарифы, оформление электронных авиабилетов, обслуживание клиентов, технологии и функциональность GDS.
Объединенный курс ИАТА и Гарвардского ManageMentor модуля помогут вам приобрести навыки руководителя и углубить знания в туристической индустрии.
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