Identify common challenges faced by travel agents in BSP and gather solutions and best practices.

Learn about the Agent reporting process in the Billing and Settlement Plan (BSP) and how to interpret billing reports.

Examine the Agent Remittance process of the Billing and Settlement Plan (BSP), including the reporting calendar and debt identification.

Apprenez les notions de base nécessaires à la vente de produits de voyage : géographie, transports, hôtellerie, tarifs, billetterie électronique, service à la clientèle, technologies et fonctions des systèmes GDS.

Defina la parte que le corresponde según los acuerdos multilaterales sobre prorrateo de pasajeros (MPA-P).

La amplitud de este curso te prepara para trabajar en una industria que emplea a 200 millones de personas. En este curso adquirirás los conocimientos y habilidades para vender productos de viajes y servicios, gestionar la planificación de itinerario, asesorar a los clientes sobre destinos y requisitos de viaje, aprender terminología de la industria y la codificación, citan las tarifas aéreas internacionales y comprender las características de e-ticketing. Este curso para agentes de viaje se abre la puerta al fascinante mundo de los viajes y el turismo.

Combine la capacitación de los agentes de viajes con cursos de Harvard ManageMentor para desarrollar sus ventas y capacidades de gestión.

La amplitud de este curso te prepara para trabajar en una industria que emplea a 200 millones de personas. En este curso adquirirás los conocimientos y habilidades para vender productos de viajes y servicios, gestionar la planificación de itinerario, asesorar a los clientes sobre destinos y requisitos de viaje, aprender terminología de la industria y la codificación, citan las tarifas aéreas internacionales y comprender las características de e-ticketing. Este curso para agentes de viaje se abre la puerta al fascinante mundo de los viajes y el turismo.

Nearly one billion people worldwide travel every year to international destinations. Consider the world’s population of seven billion, one in seven people travel outside their home country every year for different reasons. Ten countries out of 50 receive 40% of these international visitors. What better reason is there to study another language? Travel professionals provide value-add service when they know what attracts visitors to these destinations and when they provide accurate information about them in the customer’s own language.

Build your leadership skills and industry knowledge with a combined focus from IATA and Harvard ManageMentor.

Aprenda a aplicar las reglas del manual de prorrateo de pasajeros (PMP) y del acuerdo multilateral sobre prorrateo de pasajeros.

Master world geography, itinerary planning, and travel industry codes.

This interactive e-learning course, developed with the international travel professional in mind, is bundled together with online interactive language training. In an engaging web-based presentation guided by an Avatar, you’ll learn while exploring the richness of the world’s geography. This Course requires an average of 12 hours of geography study plus 100-200 hours of language learning. You will earn two certificates by successfully completing both courses online.

Explore and interpret Global Distribution Systems Fares (GDS) by using mileage system pricing.

Explore and interpret Global Distribution Systems Fares (GDS) by using mileage system pricing.

Explore and interpret Global Distribution Systems Fares (GDS) by using mileage system pricing.

Gestión comercial, de la política de precios, del inventario y sistemas destinados a crear oportunidades de ingresos y mantener la competitividad.

Le niveau de satisfaction de la clientèle influence les décisions d’achat et la fidélisation. L’objectif de ce cours sur le service à la clientèle est de présenter les stratégies essentielles pour faire en sorte que le contact de première ligne avec le client constitue une expérience positive et mémorable. En étudiant ce cours avec un cours de langue Rosetta Stone® TOTALe® PRO, vous serez en mesure d'offrir un service efficace à la clientèle dans une des 22 nouvelles langues possibles.

Build management skills in accounting, negotiation, marketing, and product development through IATA.

Build your management skills in accounting, negotiation, marketing, and product development through IATA and Harvard ManageMentor courses.

Build your management skills in accounting, negotiation, marketing, and product development through IATA and Harvard ManageMentor courses.

This course will help you provide full value service to travel customers and gain their trust. You will learn how to deal with alterations to Electronic Ticket Records (ETRs) when ticketed customers change their travel reservations. Some customers need to change their ticketed flight reservations before travel begins while others request a flight or routing change after travel has begun. In such situations, the original ticket issued must be exchanged or reissued to reflect new routings and flights.

Construct normal fare of single pricing units and consecutive or contiguous pricing units.

Learn the fundamentals for pricing journeys, interpreting constructed fares and decoding e-ticket data to provide your customers the best service possible.

With the abundance and complexity of today’s fare options, your clients expect you to provide a service that is accurate, faster and more affordable than the competition. This course teaches the language of fare construction and fare rules so you can provide your customers with the best advice and the lowest fare for their air itinerary and needs. You will develop new skills through practical exercises and with the support of reference materials to become the travel professional your customers trust.

Develop your ability to recognize ticketing entries and handle voluntary and involuntary e-ticket alterations. 

Learn about pricing passenger air travel and interpret fare rules and restrictions with an IATA appointed instructor.

Improve your skills and knowledge in calculating the prorate value of passenger flight and excess baggage. Assess your entitlement in accordance with the Multilateral Proration Agreements – Passenger (MPA-P).

Apply the rules of the Prorate Manual - Passenger (PMP) and the Multilateral Proration Agreement – Passenger (MPA-P) within your organization.

Learn how proration can be a useful tool in maximizing the revenue of an airline, through proper pricing policy and fare structuring.

Learn how to handle unused taxes, fees, and charges when a ticket is submitted for rerouting.

Study the key factors affecting airline performance and the revenue management methods used to measure and control them. Through a series of practical exercises, this course prepares you to make accurate forecasts and implement the right approach in your organization.

Knowledge of the travel industry and travel products is important but not enough to secure business sustainability and growth. The customer’s level of satisfaction will influence a purchase or repurchase decision, especially when you can communicate in the customer’s own language. This objective of this customer service course is to provide essential strategies to ensure that frontline contact with the customer is a remarkable experience and to provide an opportunity to learn a new language.

Become a travel consultant specialist by learning approaches to selling travel and tourism.

Combine travel consultant training with Harvard ManageMentor courses to develop your sales and management skills.

Combine travel consultant training with Harvard ManageMentor courses to develop your sales and management skills.

Данный курс разработан для приобретения новых знаний и навыков, необходимых при продаже туристических продуктов: география, транспорт, гостиницы, тарифы, оформление электронных авиабилетов, обслуживание клиентов, технологии и функциональность GDS.

Объединенный курс ИАТА и Гарвардского ManageMentor модуля помогут вам приобрести навыки руководителя и углубить знания в туристической индустрии.