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Air Transport Economics - University of Geneva (Classroom, 3 days) |
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Benefit from IATA’s unique vantage point in air transport economics. Appreciate the consolidated views of world-renowned industry specialists and organizations seeking to promote effective aviation industry development and sustainability. Gain an understanding of key issues, concepts and developments, including how aviation business planning inter-relates with current regulatory and evolving state policy issues.
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Air Transport Economics (Classroom, 5 days) |
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Learn the latest in air transport economics from IATA and the relationship between aviation regulation, policy, management, business planning, fees and charges.
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Change Management (Classroom, 3 days) |
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Learn how to effectively lead and manage important organizational changes through proven methodology and experiential exercises.
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Consultative Selling Skills and Account Management (Classroom, 5 days) |
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Understand the subtle human interactions affecting your customer’s decision-making process to successfully close the sale.
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Corporate Risk Management (Classroom, 5 days) |
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Learn about the Integrated Risk Management Technique, tailored for the aviation industry with an emphasis on operations.
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Cultural Intelligence: The Basics |
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Did you know that 70% of all international ventures fail because of culture? If you are like most people, working with peers or customers from other countries can be both exciting and challenging. Learn how to overcome cultural challenges and how to succeed in our global world by boosting your Cultural Intelligence. |
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Customer Service (Classroom, 3 days) |
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Learn how to handle difficult customers and situations confidently, maximize each customer contact, and develop loyalty.
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Drive Corporate Performance (Classroom, 5 days) |
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Learn how performance measurements enhance your organization's ability to deliver on its mission.
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Effective Communication Skills (Classroom, 5 days) |
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Explore how effective communication skills is crucial to the success of a business.
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Human Resources Management (Classroom, 5 days) |
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Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy.
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Instructional Design (Classroom, 5 days) |
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Systematically design, develop, implement, and evaluate training using an instructional design model.
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Instructional Techniques (Classroom, 5 days) |
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Launch your career in training with a solid foundation of what it takes to be a good instructor.
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International Negotiation Skills (Classroom, 5 days) |
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Sign better deals by improving your tactics and techniques.
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International Strategy Planning and Implementation (Classroom, 3 days) |
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Examine competitive advantage, government and economic changes, global reach, and strategic agility from successful business leaders.
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Leadership Development and Succession Planning (Classroom, 5 days) |
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Lead talent development and plan the succession for the sustainability of your organization.
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Lean - Six Sigma in Aviation (Classroom, 5 days) |
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Understand lean management; focus on greater value to the customer by eliminating waste throughout business processes.
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Legal Compliance Training, eLearning |
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IATA offers 70+ Online Compliance Training and can provide yourself and your organization with online, mobile, offline/classroom, or custom training materials. All of our courses are written and edited by experienced attorneys with a proven track record in interactive computer-based training.
Each course combines the following features:
- Instructional text, illustrations, narration and bullets;
- Pop quizzes, matching exercises and other interactivity;
- Hyperlinks to ancillary information, policies and related matters; and
- A final quiz that can take the form of numerous interactive training games.
Compliance Training Course Features
Our courses provide interactive training on the most important compliance topics every company must address. They include pop-quizzes, news clippings and a final quiz highlighting real-world compliance issues that employees should learn to recognize and deal with appropriately. Please refer to the sidebar of this webpage to review the course titles and their content.
Access the entire course library by just purchasing one license per user, valid for 12 months.
Popular Courses
Ethic and Compliance Essentials – This course is, in essence, a "Code of Conduct Training" course for organizations that do not have a formalized Code of Conduct. It covers all of the most important legal/ethical/compliance principles that organizations face — including conflicts of interest, information security, electronic communications, anti-competitive conduct, alcohol and drug abuse, and many others — but without reference to a Code.
Global Anti-Corruption/FCPA/UK Bribery – This course explains the central principles of the major anti-corruption laws and conventions, including the U.S. Foreign Corrupt Practices Act, the new UK Bribery Act and others. It provides detailed guidelines, FAQs and alerts for employees in marketing, sales, operations, business development and finance to ensure that they will recognize and respond appropriately to corrupt activities and practices wherever they conduct business.
Global Competition Law Essentials – This course explains the essential principles of global competition law and provides guidance to help airline employees recognize potential problems, deal with them appropriately, and compete creatively and legitimately.
Fair Labor Standards Act (FLSA) – This course explains the basic requirements of the FLSA, including issues involving minimum wage and overtime, how "exempt" employees are classified, independent contractors and recordkeeping requirements, among others. It highlights FLSA "hot spots" to aid employers in avoiding FLSA disputes and violations of this important labor law.
HIPAA Privacy and Security – This course explains the basic principles of privacy and security of personal information under the Health Insurance Portability and Accountability Act (HIPAA), including the obligation imposed on organizations handling protected health information to create information-security policies. It also covers other fundamental HIPAA privacy and security principles, such as administrative, physical and technical safeguards, handling and use of protected health information, and many others.
For a complete list of courses offered please refer to the descriptions available on the sidebar. |
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Management of Training (Classroom, 5 days) |
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Position training at the heart of organizational growth and improvement.
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Managing Across Cultures - University of Geneva (Classroom, 3 days) |
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Discuss cultural biases and develop and apply a culture model at various levels; understand how culture impacts management practice.
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Managing Across Cultures (Classroom, 3 days) |
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Polish your skills and understand cultural awareness and communication as a service provider.
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Managing People Performance (Classroom, 5 days) |
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Maximize the performance of the people you manage.
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Monitoring and Controlling Multiple Projects (30 PDUs) (Classroom, 5 days) |
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Deliver high-quality projects while avoiding delays and cost overruns.
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Organization Development and Restructure (Classroom, 5 days) |
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Learn to analyze various management options to meet current organizational challenges.
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Principles of I-LEAD (Classroom, 3 days) |
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Intercultural Leadership Engagement and Development (I-LEAD) is a comprehensive leadership development program that builds cultural intelligence while delivering tangible business results. This course will introduce you to I-LEAD’s methodology, models and tools. Focus areas include cultural awareness, team development, project and stakeholder management, and presentation skills.
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Product Management Action-Learning (Classroom, 4 days) |
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The Product Management Action-Learning course is considering best practices in product management based on world class research and industry best practices with some practical tools that you can eventually apply in the context of your organization.
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Project Management - Advanced (30 PDUs, classroom, 5 days) |
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Build your project management experience by sharing tools and tips with other experienced managers.
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Project Management - University of Geneva (30 PDUs, classroom, 3 days) |
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Learn how to develop a project management plan, define scope, and determine project requirements.
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Project Management Essentials (30 PDUs, classroom, 5 days) |
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Develop the skills required to effectively lead and manage successful projects.
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Project Planning and Design (Classroom, 5 days) |
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This course offers 30 PDUs towards your Project Management Professional certification and is delivered by a Certified Project Management Professional (PMP).
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Self-leadership |
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Self Leadership is an innovative approach to tackle the challenges of a changing world by developing your potential for the benefit of the organization. The program places managers in a position to reflect actively about their current and future positions.
This course will provide you with the necessary tools to become aware of your competencies and values, and also to reposition yourself within the organization and the broader surrounding. Created to share the innovative approach to managers’ development, Self-leadership was developed by the University of Geneva Business School (HEC).
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Servicio de Atención al Cliente (presencial, 3 días) |
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Aprenda a tratar con clientes y situaciones difíciles en toda confianza, a sacar el mayor partido de cada contacto con sus clientes y a potenciar su fidelidad.
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Sustainable Aviation (Classroom, 5 days) |
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Aviation is more committed than ever to advance and strengthen its contribution to economic progress, social development and environmental stewardship. Sustainability is the way forward for aviation, as an industry which aspires to be safe, efficient, affordable, responsive and healthy.
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Técnicas de Comunicación Efectivas (presencial, 3 días) |
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Descubra la importancia de unas técnicas de comunicación efectivas en el éxito de una empresa.
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Trade Union Structure and Negotiations (Classroom, 5 days) |
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Gain insight into the laws and regulations surrounding trade unions and successful negotiations.
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Train the Trainer - Advanced (Classroom, 3 days) |
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Advance your instructor skills to prepare, manage, conduct, facilitate, and evaluate training.
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Training Needs Assessment (Classroom, 3 days) |
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Learn about human performance, including assessing needs, work interactions, improvements, techniques, and cultural elements.
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