Prepare your organization for participation in the ACC3 European Union (EU) Security Validation.

Independent ACC3 Security Validation will be mandatory as of 1 July 2014, and this training will ensure that you are able to transport air cargo and mail into EU Member States, Norway, Iceland and Switzerland beyond July 2014. With the help of this workshop you will understand the applicable EU Regulations and checklist items, and how to use the IATA-developed, self-assessment tool kit.

Este curso le permitirá fomentar la coherencia y el cumplimiento en su empresa. Conozca los fundamentos de las exigencias normativas y obtenga las habilidades necesarias para llevar a cabo una auditoría interna de primer nivel.

Refuerce su Sistema de Gestión de la Calidad gracias a un programa de Auditoría Interna efectivo.

Aprenda a realizar una auditoría y a utilizar pruebas objetivas para medir la conformidad con las políticas empresariales, la reglamentaciónlas normativas, los requisitos ISAGO y las normas de sus clientes.

Advanced audit techniques and guidelines to launch an internal audit program in your organization.

A successful internal audit program starts with a solid foundation - this course makes sure you have the tools to build it. Learn how to structure your internal audit program around a clear strategy, scope and plan. Then, see best practices to help you develop an organizational structure, processes and communications protocols that deliver long-term results.

The audit requirements, procedures and skills you need to know to get started as an internal auditor

This course prepares you to conduct consistent audits and drive continuous improvement within your organization. Learn about the audit process through a breakdown of its stages: the audit scope, objectives, follow-up and closing; and practice using techniques that deliver objective, measurable results.

ICAO and civil aviation authority audit requirements are covered in detail followed by a hands-on practical component.

Take this first step to becoming an ACC3 Independent Validator.

Currently the EU requires air carriers to obtain the ‘Air Cargo or Mail Carrier operating into the Union from a Third Country Airport’ (ACC3) designation. From 1 July 2014, ACC3 designation will only be valid upon a successful EU Aviation Security Validation performed by an Independent Validator accredited by an EU Member State.

This means that by 1 July 2019, approximately 3,000 air carrier stations in non-EU airports and around 2,000 regulated agents and known consignors must be validated by Independent Validators and re-validation must take place within five years. Each five-year cycle will create between18 to 60 million Euros in validation activity. Get the required training and position yourself to become an Independent Validator.

Learn about quality management and how it can be successfully applied within your air cargo organization.

This three-day course introduces principal quality systems and well-known quality tools and techniques. With the help of practical guidance, learn how to encourage an organization to adopt a quality culture and how to introduce a quality system.

Document control helps you ensure compliance with industry regulations and reinforce quality management within your organization. This hands-on course gives you a test environment to build your own document control procedures, including: process mapping, referencing and amendments. You will also learn how to maintain a document infrastructure and distribute control documents so that they are current and accessible to all stations.

Construya un marco destinado a asegurar la calidad en su organización y dé el paso de la certificación ISAGO.

Recuerde las aplicaciones prácticas de dos elementos clave del sistema de calidad: el Sistema de Control Documental y las Normas y Prácticas Recomendadas ISAGO. El curso le proporcionará una serie de herramientas que le ayudará a normalizar sus operaciones y sus procesos de comunicación, así como a mejorar la seguridad operacional en general.

Incremente la satisfacción del cliente y la seguridad con las prácticas recomendadas de la industria.

Los sistemas de gestión de la calidad (QMS, por sus siglas en inglés) proporcionan el marco necesario para un rendimiento constante en las actividades de una aerolínea. Este curso ofrece una introducción a los componentes y objetivos de los sistemas de gestión de la calidad para que usted pueda establecer prácticas de gestión de calidad en el marco de sus operaciones.

Conozca las prescripciones normativas y operacionales fundamentales para diseñar y controlar un sistema de gestión de la calidad eficiente y ponga en práctica, a través de ejercicios prácticos, sus habilidades en la diagramación de procesos, la elaboración de manuales de procedimientos y la ejecución de auditorías.

Build a framework to ensure quality across your organization and take this important step to becoming ISAGO registered.

Review the practical applications of two key elements in the quality system: the Control Documentation System and ISAGO Standards and Recommended Practices. Leave the course with operational tools to help you standardize operations, communicate processes and improve overall safety.

Técnicas y directrices de auditoría avanzadas para lanzar un programa de auditoría interna en su organización

Un programa de auditoría interna sólo puede ser exitoso si cuenta con una base sólida. El objetivo de este curso es proporcionarle las herramientas necesarias para consolidar esta base. Aprenda a estructurar su programa de auditoría interna en torno a una estrategia, un objetivo y un plan claros. Examine las mejores prácticas para crear una estructura organizativa, procesos y protocolos de comunicación que garanticen resultados a largo plazo.

Learn how to use a ‘system of systems’ approach to aviation safety, quality, risk and business management.

Support your Quality Management System with a successful Internal Audit program.

Learn how to perform an audit of station or cargo operations, and how to use objective evidence to measure compliance with corporate policies, regulations, ISAGO requirements and customer standards.

This course is now called Aviation Internal Audit Implementation. Go to the course page now

Update your knowledge of regulatory requirements, and improve your auditing techniques and the implementation of your internal audit program.

Manage aviation quality with a systemic, process-driven approach. Increase customer satisfaction and safety following industry best practices.

Aprenda a elaborar Sistemas de Gestión de la Seguridad Operacional (SMS) y de la Calidad (QMS) para integrarlos como procesos diarios en las operaciones de la aviación. Aprenda a integrar la gestión de la seguridad, de la calidad y del riesgo.

Quality Management Systems (QMS) lay the framework for consistent performance throughout an airline’s activities. This course provides an introduction to QMS components and objectives so that you can establish quality management practices within your operations.

Learn the key regulatory and operational requirements for designing and controlling an efficient QMS, then practice your skills in process mapping, procedure writing and audit review through practical exercises.

Whether you provide services to one or multiple airports, you are confronted with changing standards, resources and working conditions that can compromise the quality of your services. This course shows you quality practices you can immediately apply in your station and cargo operations to deliver safe and consistent service no matter what the circumstances.

Through class lectures and practice scenarios, learn the components of a Quality Management System (QMS) that will help you transform your processes and promote sustainable quality throughout your organization. Discover techniques to map your processes and conform to customer requirements and corporate policies.

Drawing from the experience of IATA’s Instructors and experts, this course addresses the common challenges to implementing a Quality Management System. Learn how to bring the necessary discipline and control to your operations with strategies to identify problems, assign resources and evaluate the effectiveness of your system. 

Implement quality management, improve customer service and safety. Designed for Civil Aviation Authorities and Air Navigation Service Providers.

Learn how to build a management system that integrates safety, quality and risk processes for all aviation operations.

Ensure your compliance with industry-wide security audit requirements.

Learn the essential airline and airport security audit requirements in ICAO Annex 17 in this advanced-level course. Become proficient in a wide range of industry standards, with in-depth reviews of international and national security programs. Gain the skills to conduct compliant audits and quality control across multiple security segments.

Mantenga su competitividad gracias a un programa de capacitación indispensable en Calidad y Satisfacción de los usuarios.

Adquiera las herramientas necesarias para elaborar y poner en ejecución un Sistema de Gestión de la Calidad (QMS por sus siglas en inglés) que lo ayudará a proveer un servicio coherente. Para ello, estudie las características de los componentes de un sistema de gestión de la calidad y sus aplicaciones concretas en la prestación de servicios en tierra.

Airports interact with a wide range of customers and it is important to have the correct processes in place to ensure a positive customer experience. During this course learn how you can improve organizational effectiveness in an airport environment by progressively changing attitudes, practices and structures. Gain the skills you need to promote a quality culture throughout your organization, and understand the benefits of providing a sustainable quality and cost profile of customer services.