A Safety Management System (SMS) is an essential part of operating in today’s aviation industry.

This advanced course introduces participants to the key tools to manage a performance-based SMS. The processes examined are equally applicable to airline, airport, Air Traffic Management and other aviation operations.

Participants will be able to streamline the operational and business processes of their companies and demonstrate improved safety performance to their Board of Directors, insurance underwriters, their clients and customers, and the regulatory agencies that oversee them. Managers and staff from Safety Offices will particularly benefit from the course, as will representatives from Civil Aviation Authorities.

Get up to date on how T-CAS Traffic Advisories (TA) and Resolution Advisories (RA) are generated and how to manage the subsequent situation.

This course enables airline staff members to participate in an aircraft accident and serious incident investigation in accordance with ICAO Annex 13 standards. Special attention is given to understanding the underlying causes of accidents and incidents in order to improve safety and prevent future occurrences.

Learn to manage an aircraft recovery event.

Safety compliance in airside safety operations is key to avoiding costly incidents and damaging accidents. This course will demonstrate how to align with the latest best practices and regulations, providing detailed explanations on the role of airside safety in the Safety Management System (SMS).

Learn how to better manage air traffic control team resources and safety.

IATA has developed a complete solution for Pilots and Air Traffic Controllers around the world to meet ICAO English language proficiency standards. IATA's Aviation English Solution consists of the following three sequential services (Figure 1).

(1) Assessment Service (2) Language Training (3) Proficiency test -- >> ICAO Proficiency Level 4.    

Assessment service

This service enables organizations to assess their Pilots' and ATCOs' level of English language proficiency in an aviation context. This is the critical first step for any organization to create an action plan. The objective of the assessment is to evaluate pronunciation, structure, vocabulary, fluency, comprehension and interaction. A consolidated report with recommendations for training is then provided to the organization.

The IATA Aviation English Language solution for Assessment and Training is offered through Berlitz Languages Inc.. For further information, please contact Berlitz directly at aviationenglish@berlitz.com

IATA has developed a complete solution for Pilots and Air Traffic Controllers around the world to meet ICAO English language proficiency standards. IATA's Aviation English Solution consists of the following three sequential services:

(1) Assessment Service (2) Language Training (3) Proficiency test ->> ICAO Proficiency Level 4    

Assessment service

This service enables organizations to assess their Pilots' and ATCOs' level of English language proficiency in an aviation context. This is the critical first step for any organization to create an action plan. The objective of the assessment is to evaluate pronunciation, structure, vocabulary, fluency, comprehension and interaction. A consolidated report with recommendations for training is then provided to the organization.

Language Training

Once assessments are completed, Aviation English Language Training can be delivered in a variety of methods to meet any organization's needs and budgets. The training modules are tailored to reflect the working environment of Pilots and ATCOs who must learn how to communicate effectively in English in a variety of aviation-related situations such as regular operations, irregular operations and emergencies. Standard ICAO phraseology is used whenever applicable. In order to offer the best possible quality of language training, IATA has partnerered with Berlitz, the world-renowned language services provider with 400 training centers in 60 countries. 

The IATA Aviation English Language solution for Assessment and Training is offered through Berlitz Languages Inc.. For further information, please contact Berlitz directly at aviationenglish@berlitz.com

Focus on safety in a cargo environment by properly investigating accidents and developing effective prevention programs.

Familiarícese con la redición de cuentas, la credibilidad, la reputación y la supervivencia de una línea aérea en función de la respuesta aportada tras un incidente o un accidente.

Learn strategies to prevent error at all phases of flight through the optimization of people, resources, equipment and procedures.

Human error accounts for up to 80% of accidents in civil aviation. This course examines the complex threat and error environments common to today’s workplace, providing best practices to increase flight safety. A recognized standard throughout the industry, IATA’s Crew Resource Management (CRM) training is used by leading airlines to improve teamwork within their crews and reduce the number of accidents.

Learn about airline accountability, credibility and reputation based on the response after an incident or accident.

Tools to make safety a priority in your organization.

A functional safety culture brings open communication, continuous improvement and increased productivity, but requires continuous effort from all levels of the organization. This course presents a rigorous approach to aligning organizational culture with safety culture, allowing you to reinforce safety in your organization and implement a Safety Management System (SMS).

This convenient, one-day course provides in-class familiarization training for maintenance and quality managers as required by the European Aviation Safety Agency (EASA) and similar authorities.

This two-day comprehensive classroom course meets European Aviation Safety Agency (EASA) fuel system safety training requirements for all staff involved in inspection standards and maintenance procedures. Learn the theoretical and practical fundamentals for ensuring the integrity of a system’s features and to prevent unsafe conditions.

Learn the latest methodology and requirements for responding to an aircraft emergency at or around the airport.

This course helps you to set up a coordinated response between the aircraft operator, airport authorities, ground service providers and state emergency response agencies.

Design and execute an emergency plan with insight into ICAO, the National Transportation Safety Board, and state regulations.

Be prepared to plan, deliver and assure the quality of your aviation organization's Emergency Response Plan (ERP).

Guidelines to prepare your team for mobilization and action in an emergency situation.

Preparation is key as ground service providers are increasingly required to assist or represent customer airlines in emergency situations. This course shows you how to implement an emergency response plan and get your team ready to react in the event of an incident or accident.

A concentrated course for Executives on the elements and processes of your organization's Safety Management System (SMS).

Learn the fundamentals of sleep science and fatigue, the impact of fatigue, and strategies to mitigate the likelihood of fatigue-related incidents. In the aviation industry, fatigue is a significant contributor to workplace incidents which can compromise the safety of passengers.

Employees working in aviation are more prone to fatigue because they engage in shift work to serve the needs of their company. This course will increase your awareness of fatigue, introduce you to the causes of fatigue and provide you with strategies to manage fatigue effectively between flights or shifts.

Organizations having implemented or considering implementing a Fatigue Risk Management System (FRMS), will find this course a useful and cost-effective training tool for:

• Ensuring their personnel is performing at adequate levels of alertness while on duty, and
• Achieving a realistic balance between safety, productivity, and costs.

Learn the fundamentals of sleep science and fatigue, the impact of fatigue, and strategies to mitigate the likelihood of fatigue-related incidents. In the aviation industry, fatigue is a significant contributor to workplace incidents which can compromise the safety of passengers.

Employees working in aviation are more prone to fatigue because they engage in shift work to serve the needs of their company. This course will increase your awareness of fatigue, introduce you to the causes of fatigue and provide you with strategies to manage fatigue effectively between flights or shifts.

Organizations having implemented or considering implementing a Fatigue Risk Management System (FRMS), will find this course a useful and cost-effective training tool for:

• Ensuring their personnel is performing at adequate levels of alertness while on duty, and
• Achieving a realistic balance between safety, productivity, and costs.

Learn the fundamentals of sleep science and fatigue, the impact of fatigue, and strategies to mitigate the likelihood of fatigue-related incidents. In the aviation industry, fatigue is a significant contributor to workplace incidents which can compromise the safety of passengers.

Employees working in aviation are more prone to fatigue because they engage in shift work to serve the needs of their company. This course will increase your awareness of fatigue, introduce you to the causes of fatigue and provide you with strategies to manage fatigue effectively between flights or shifts.

Organizations having implemented or considering implementing a Fatigue Risk Management System (FRMS), will find this course a useful and cost-effective training tool for:

• Ensuring their personnel is performing at adequate levels of alertness while on duty, and
• Achieving a realistic balance between safety, productivity, and costs.

Benefit from the latest in scientific discoveries and developments in the management of risk posed by fatigue in aviation.

Familiarícese con estrategias destinadas a prevenir el error en todas las fases de vuelo mediante la optimización del desempeño del personal y la mejora de los recursos, los equipos y los procedimientos.

El error humano está al origen de hasta el 80% de los accidentes de aviación civil. Este curso tiene por objeto examinar los complejos entornos en que se inserta la gestión de amenazas y errores, entornos comunes en todos los lugares de trabajo de hoy en día, y facilitar las mejores prácticas para incrementar la seguridad operacional durante el vuelo. El curso de capacitación de la IATA sobre gestión de recursos de la tripulación (CRM) es reconocido en toda la industria y aprovechado por aerolíneas líder que apuntan a mejorar el trabajo en equipo de sus sus tripulaciones y a reducir el número de accidentes.

Aplique los avances más recientes de la gestión de riesgos a las operaciones aéreas cotidianas de su organización y en todos los niveles del proceso de toma de decisiones.

Mettre en œuvre les connaissances les plus récentes en matière de gestion des risques dans les opérations du secteur de l'aviation de l'ensemble d'une organisation et à chaque étape des procédures de prise de décision.

Gain a comprehensive overview of human factors in aviation, as well as the key reference documents and methodologies.

Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.

Learn how to use a ‘system of systems’ approach to aviation safety, quality, risk and business management.

This course will help participants and organizations understand the function, role and importance of developing and implementing a Safety Management System (SMS).

Understand the IOSA Program and its aims as well as the auditing methodology and techniques.

Capitalize on the safety and commercial benefits SMS can bring your organization.

Leading airlines from all regions have incorporated the IATA Operational Safety Audit (IOSA) standards into their airline operations, and IOSA is a major component of industry efforts to improve aviation safety. Learn how to comply with the latest IOSA provisions for Safety Management Systems (SMS).

This course prepares applicants to take the comprehensive FAA/NAA written, oral, and practical exams leading to issuance of the Aircraft Dispatcher license. While originally written for compliance with airline regulatory standards, this education will help standardize dispatchers from global corporate, military, and private operations with best practices and techniques to promote both safety and efficiency within any operation. Training is globally standardized at all Jeppesen locations, however each location includes regional differences required by regulators for licensing. Upon successful completion of the course, graduates will have the background to:

• Earn a Federal Aviation Administration (FAA) license through flight dispatcher certificate classes delivered in the United States.
• Earn a relevant National Aviation Administration (NAA) license through flight dispatcher training courses delivered in other locations.

This course is offered by Jeppesen Commercial Aviation Training as part of the IATA-Jeppesen Airline Operations and Safety Diploma. Please visit the Jeppesen website to register for this course.

Gain the safety knowledge you need to efficiently supervise and manage airside operations, and learn how to comply with industry best practices on ground safety. Develop your management skills in aircraft safety and accident prevention, so that you can improve your company’s bottom line and performance. 

Learn aviation incident and accident investigation requirements, techniques and working practices. Acquire a structured approach to managing safety to prevent incidents and accidents.

Understand safety oversight in civil aviation and  address the findings of the ICAO Universal Safety Oversight Program (USOAP).

Receive the tools you need to run safe, cost-effective maintenance and engineering operations.

Analyze the effects of engineer performance on aircraft safety and evaluate what safety nets can be deployed to reduce errors. Develop your communication skills and improve coordination between maintenance crew.

Apply the latest in risk management to everyday aviation operations across the organization at every level of the decision-making process.

Communicate safely using ICAO standard phraseologies.

Elaboración y ejecución de un plan de emergencia con una mejor comprensión de las reglamentación normativas de la OACI, el National Transportation Safety Board (NTSB) y de las autoridades nacionales.

Aprenda a elaborar Sistemas de Gestión de la Seguridad Operacional (SMS) y de la Calidad (QMS) para integrarlos como procesos diarios en las operaciones de la aviación. Aprenda a integrar la gestión de la seguridad, de la calidad y del riesgo.

Invierta en seguridad operacional y en los beneficios comerciales que el SMS puede aportar a su organización.

Las principales líneas aéreas de cada región han integrado las normas de la Auditoría de Seguridad Operacional de la IATA (IOSA por sus siglas en inglés) en sus operaciones. La IOSA constituye un elemento mayor de los esfuerzos que el sector de la aviación está realizando para mejorar su seguridad operacional. Aprenda cómo respetar la conformidad con las últimas disposiciones de IOSA relativas a los Sistemas de Gestión de la Seguridad (SMS).

Learn how to integrate risk management into your operations, maximizing operational capability, reducing costs and improving resource allocation.

This course offers a practical step-by-step approach to risk management, and demonstrates how you can improve safety performance through enhanced operational and strategic decision-making processes.

This course will be available in 2013. Please check back soon for more information and to find scheduled sessions.

Learn how to implement and integrate risk management within your organization and achieve effective internal controls with risk identification and analysis, risk rating and practical risk treatment action plans.

This course is an intensive, hands-on workshop that will enable you to confidently identify and manage risks in you department or station.

Improve your awareness of airline responsibilities and follow-up procedures in a SAFA audit to prevent recurrent findings.

With the help of this two-day course you will understand the EC SAFA program principles and improve your safety performance by complying with international safety standards. Learn what items are checked during a SAFA audit, consequences of audit results, and the link to the EU list of air carriers subject to an operating ban (EU blacklist).

Learn how to build a management system that integrates safety, quality and risk processes for all aviation operations.

This practical course gives you the expertise to implement a successful safety management system (SMS) in your organization with the latest tools and processes. Gain the skills to implement a phased approach and a manageable workload, and become compliant with regulatory requirements. Understand the importance of proactive risk management and learn how to promote and maintain a safety culture within your organization.

Take a hands-on approach to Safety Management System implementation.

Conduct an assessment of your organization’s level of SMS compliance with the help of a checklist and action plan. Gain tools to facilitate implementation, promote organizational change and monitor operations continuously.

As the first of four workshops in the SMS Implementation Professional Diploma, this workshop looks at the fundamental stages of the SMS program, breaking the implementation process into projects and initiatives.

Develop a SMS implementation action plan during this practical course.

Receive templates that allow you to manage the projects and initiatives within your implementation plan. Use these tools to prioritize projects, adapt your plan to your organization’s operational needs, and gain commitment from your senior management. As part of the successful SMS Implementation Professional Diploma already completed by 28 airlines worldwide, this course uses proven methodology and is delivered by experienced program developers.

Build upon the lessons and exercises provided in the SMS Implementation Methodology and SMS Implementation Plan I courses and review the progress of your implementation projects with a panel of professionals. Based on the successful SMS program implemented in 28 airlines worldwide, this course is delivered by experienced program developers.

Improve performance, introduce safer operations and reduce costs in your organization with the latest SMS training.

This course provides you with the skills and experience you need to deliver effective SMS training. Learn how to comply with ICAO SMS requirements and how to develop SMS training relevant to your organizational needs.

Guidelines to prepare your operations for the upcoming safety management requirements of ICAO annex 19 and comply with existing industry requirements for personnel licensing, operation of aircraft and more.

The systematic SMS approach ensures both safer operations and improved overall efficiency by managing organizational structure, staff accountabilities, policies and procedures. Developed in accordance with ICAO principles, this course helps you fulfill SMS requirements and establish a working SMS within your operations.

A successful SMS reduces the rate and cost of accidents and incidents, improves communication and productivity, and helps your airport meet its legal responsibility to manage safety.

Learn how to implement an efficient SMS at your airport and promote a safety culture within your organization. Understand the relevance of risk management in relation to SMS and learn how to evaluate, prioritize and mitigate risk. Analyze the impact human factors have on safety and develop your skills in detecting, controlling and preventing errors in an airport environment.

An executive workshop to demystify ICAO Safety Management Systems.

Take on board the key safety management principles, and those of accident prevention and related human factors. Top IATA lecturers will share their experience on how theory is applied in practice.

This course provides the fundamentals of how to systematically manage safety in civil aviation using the Safety Management System concept developed by ICAO.

Gain practical training to manage Safety Management Systems (SMS) in cargo organizations.

SMS is a top-down approach to managing safety risk that includes a systemic approach, comprising of organizational structures, accountabilities, policies and procedures. Improve your understanding of SMS and its function, and learn how to implement and manage SMS in a cargo organization.

Este curso práctico le dotará de los conocimientos necesarios para implementar un sistema de gestión de la seguridad operacional (SMS) exitoso en su empresa, a través de las herramientas y procesos más recientes. Adquiera las capacidades necesarias para aplicar un enfoque gradual y prever una carga de trabajo manejable y aprenda cómo cumplir con los requisitos normativos. Entienda la importancia de la gestión proactiva del riesgo y aprenda cómo promover y mantener una cultura de la seguridad operacional en su empresa.

Implemente un sistema de gestión de seguridad: aprende los fundamentos y aproveche de los ejemplos de diseño, implementación, y funcionamiento de un sistema bien establecido.

Ce cours fournit les connaissances fondamentales pour la gestion systématique de la sécurité dans l'aviation civile à l'aide du concept de système de gestion de la sécurité (SMS) développé par l'OACI.

Un SMS performant réduit le taux et le coût des accidents et des incidents, améliore la communication et la productivité et aide votre aéroport à endosser ses responsabilités légales en matière de gestion de la sécurité.

Apprenez comment mettre en œuvre un SMS performant dans votre aéroport et promouvoir une culture de la sécurité au sein de votre organisation. Identifiez l'importance de la gestion des risques en lien avec les SMS et apprenez comment évaluer, classer par ordre de priorité et réduire les risques. Analysez l'impact des facteurs humains sur la sécurité et développez vos compétences pour détecter, contrôler et prévenir les erreurs dans l'environnement d'un aéroport.

Directives pour préparer vos opérations aux futures exigences en matière de gestion de la sécurité de l'annexe 19 de l'OACI et vous conformer aux exigences actuelles de l'industrie relatives à l'octroi de licence au personnel, à l'exploitation des aéronefs et bien plus.

L'approche SMS systématique garantit des opérations aériennes plus sécurisées et une amélioration générale de l'efficacité par la gestion de la structure organisationnelle, des responsabilités du personnel ainsi que des règles et des procédures. Développé conformément aux principes de l'OACI, ce cours vous aide à remplir les exigences en matière de SMS et à établir un SMS performant dans le cadre de vos opérations.

Improve your skills and techniques when obtaining safety information directly from individuals or groups or when taking part in an investigation into an aviation incident or accident.