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BSP Agent Best Practices and Common Solutions |
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Identify common challenges faced by travel agents in BSP and gather solutions and best practices. |
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BSP Agent Billing Reports and Procedures |
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Learn about the Agent reporting process in the Billing and Settlement Plan (BSP) and how to interpret billing reports. |
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BSP Agent Remittance Procedures |
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Examine the Agent Remittance process of the Billing and Settlement Plan (BSP), including the reporting calendar and debt identification. |
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BSP Essentials for Travel Agents |
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Become an internationally recognized specialist in BSP operations and functionality through this 6-module course. |
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BSP Essentials for Travel Agents: Final Examination |
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Demonstrate your knowledge of the Billing and Settlement Plan (BSP) for travel agents and earn an internationally recognized certificate. |
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BSP Standard Documents and Procedures |
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Minimize costs through a better understanding of ticketing authority and the traffic documents used in BSP, including the VMPD. |
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Comercialización de productos turísticos |
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Aprenda a elaborar un plan de comercialización para una agencia de viajes, definir las estrategias de segmentación para la confección de la oferta y desarrollar mecanismos de control para el seguimiento y control de la comercialización. |
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Compétences Essentielles en Tourisme |
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Les employeurs du secteur du tourisme et de l’hébergement sont à la recherche d’employés compétents possédant les connaissances et les habiletés professionnelles de base.
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Cours d’introduction en voyage et tourisme |
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Apprenez les notions de base nécessaires à la vente de produits de voyage : géographie, transports, hôtellerie, tarifs, billetterie électronique, service à la clientèle, technologies et fonctions des systèmes GDS.
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Cours d’introduction en voyage et tourisme avec Harvard ManageMentor |
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Apprendre les rudiments aux agents de voyage: géographie, tarification, e-billetterie, service clientèle, technologie, fonctionnalité GDS. |
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Cuisinier à la chaîne |
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Les cuisiniers à la chaîne jouent un rôle clé dans le bon fonctionnement de la cuisine, de façon à donner pleine satisfaction à la clientèle. Ce cours s’adresse à ceux et celles qui ont une passion pour la bonne chère et la satisfaction de la clientèle.
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Curso para Consultores de Viajes |
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La amplitud de este curso te prepara para trabajar en una industria que emplea a 200 millones de personas. En este curso adquirirás los conocimientos y habilidades para vender productos de viajes y servicios, gestionar la planificación de itinerario, asesorar a los clientes sobre destinos y requisitos de viaje, aprender terminología de la industria y la codificación, citan las tarifas aéreas internacionales y comprender las características de e-ticketing. Este curso para agentes de viaje se abre la puerta al fascinante mundo de los viajes y el turismo.
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Curso Para Consultores de Viajes con HMM |
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Combine la capacitación de los agentes de viajes con cursos de Harvard ManageMentor para desarrollar sus ventas y capacidades de gestión.
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Curso para Consultores de Viajes para el Diploma IATA-Harvard Business Publishing |
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La amplitud de este curso te prepara para trabajar en una industria que emplea a 200 millones de personas. En este curso adquirirás los conocimientos y habilidades para vender productos de viajes y servicios, gestionar la planificación de itinerario, asesorar a los clientes sobre destinos y requisitos de viaje, aprender terminología de la industria y la codificación, citan las tarifas aéreas internacionales y comprender las características de e-ticketing. Este curso para agentes de viaje se abre la puerta al fascinante mundo de los viajes y el turismo.
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Destination Geography |
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Nearly one billion people worldwide travel every year to international destinations. Consider the world’s population of seven billion, one in seven people travel outside their home country every year for different reasons. Ten countries out of 50 receive 40% of these international visitors. What countries are travelers visiting and why? Travel professionals provide value-add service when they know what attracts visitors to these destinations and when they provide accurate information about them. |
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Destination Geography plus Rosetta Stone® TOTALe® PRO language learning |
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Nearly one billion people worldwide travel every year to international destinations. Consider the world’s population of seven billion, one in seven people travel outside their home country every year for different reasons. Ten countries out of 50 receive 40% of these international visitors. What better reason is there to study another language? Travel professionals provide value-add service when they know what attracts visitors to these destinations and when they provide accurate information about them in the customer’s own language. |
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Directeur de la restauration |
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Le directeur de la restauration dirige l’équipe de serveurs de mets et de boissons et est responsable du bon fonctionnement d’une salle à manger. Un directeur de la restauration efficace offre à ses clients l’ultime expérience en matière de mets et de vins.
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e-Business para Agencias de Viajes |
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Conozca las claves para la definición de una estrategia de negocio en internet para agencias de viajes. |
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Food and Beverage Manager |
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A Food and Beverage Manager is responsible for a team of food and beverage servers and for the efficient operation of a dining facility. Effective food and beverage managers offer guests the ultimate wining and dining experience.
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Food and Beverage Server |
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A professional Food and Beverage Server uses interpersonal skills, product knowledge, and sales techniques to meet and exceed guests’ expectations. This course will help you deliver superior dining experiences in challengingly fast-paced environments and anticipate customer needs.
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Foundation in Travel and Tourism for the Leadership & Management Training Program |
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Build your leadership skills and industry knowledge with a combined focus from IATA and Harvard ManageMentor.
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Foundation in Travel and Tourism with Harvard ManageMentor |
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Build your leadership skills and industry knowledge with a combined focus from IATA and Harvard ManageMentor.
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Front Desk Agent |
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As a hotel guest’s initial point of contact, the Front Desk Agent creates a positive first impression and sets guest expectations.
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Geography in Travel Planning |
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Master world geography, itinerary planning, and travel industry codes. |
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Geography in Travel Planning plus Rosetta Stone® TOTALe® PRO language learning |
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This interactive e-learning course, developed with the international travel professional in mind, is bundled together with online interactive language training. In an engaging web-based presentation guided by an Avatar, you’ll learn while exploring the richness of the world’s geography. This Course requires an average of 12 hours of geography study plus 100-200 hours of language learning. You will earn two certificates by successfully completing both courses online. |
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Global Distribution Systems Fares and Ticketing Course - AMADEUS |
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Explore and interpret Global Distribution Systems Fares (GDS) by using mileage system pricing.
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Global Distribution Systems Fares and Ticketing Course - GALILEO |
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Explore and interpret Global Distribution Systems Fares (GDS) by using mileage system pricing.
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Global Distribution Systems Fares and Ticketing Course - SABRE |
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Explore and interpret Global Distribution Systems Fares (GDS) by using mileage system pricing.
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Housekeeping Room Attendant |
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Hard work, commitment and going above and beyond the call of duty makes guests eager to stay longer and visit often.
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IATA Rosetta Stone® TOTALe® PRO - Online Language Training |
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Travel connects more than 1 billion people worldwide every year. Think of the opportunities waiting if you can interact with travelers in their own language. Choose from 23 languages. IATA will issue a unique certificate of course completion once you have successfully completed the language training. |
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Introduction to BSPlink |
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Explore Billing and Settlement Plan (BSP) reporting and remittance processes and BSPLink user functionality. |
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Introduction to the BSP System and BSP Language |
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Learn how the IATA Billing and Settlement Plan (BSP) works and how it benefits a travel agency. |
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Las Nuevas Formas de Comunicación con el Cliente |
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Conozca las herramientas para desarrollar una identidad digital de tu agencia de viajes en internet, gestionar y fidelizar clientes a través de redes sociales y ofrecer un asesoramiento multicanal. |
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Le service au client voyageur |
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La connaissance de l’industrie du voyage et de ses produits est importante, mais elle ne suffit pas à assurer la pérennité et la croissance de l’entreprise. Le niveau de satisfaction de la clientèle influence les décisions d’achat et la fidélisation. L’objectif de ce cours sur le service à la clientèle est de présenter les stratégies essentielles pour faire en sorte que le contact de première ligne avec le client constitue une expérience positive et mémorable. |
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Le service au client voyageur avec Rosetta Stone® TOTALe® PRO apprentissage de langue en ligne |
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Le niveau de satisfaction de la clientèle influence les décisions d’achat et la fidélisation. L’objectif de ce cours sur le service à la clientèle est de présenter les stratégies essentielles pour faire en sorte que le contact de première ligne avec le client constitue une expérience positive et mémorable. En étudiant ce cours avec un cours de langue Rosetta Stone® TOTALe® PRO, vous serez en mesure d'offrir un service efficace à la clientèle dans une des 22 nouvelles langues possibles. |
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Line Cook |
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Line cooks are key to smooth kitchen operations that deliver high quality satisfy hospitality customers. This course is for people who have a passion for food and customer satisfaction.
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Managing the Travel Business |
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Build management skills in accounting, negotiation, marketing, and product development through IATA.
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Managing the Travel Business for the Leadership & Management Diploma |
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Build your management skills in accounting, negotiation, marketing, and product development through IATA and Harvard ManageMentor courses.
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Managing the Travel Business with Harvard ManageMentor |
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Build your management skills in accounting, negotiation, marketing, and product development through IATA and Harvard ManageMentor courses.
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Passenger Fares and Ticket Alterations (Distance Learning) |
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This course will help you provide full value service to travel customers and gain their trust. You will learn how to deal with alterations to Electronic Ticket Records (ETRs) when ticketed customers change their travel reservations. Some customers need to change their ticketed flight reservations before travel begins while others request a flight or routing change after travel has begun. In such situations, the original ticket issued must be exchanged or reissued to reflect new routings and flights. |
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Préposé à la réception |
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Dès le premier contact avec les clients, le Préposé à la réception crée une première impression positive qui donne le ton à leur séjour.
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Préposé à l'entretien ménager |
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L’effort du préposé, son engagement et sa volonté d’aller au-delà des attentes incitent les clients à prolonger leur séjour et à revenir souvent.
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Préposé au service des mets et boissons |
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Un serveur d’aliments et de boissons professionnel met à profit son entregent et sa connaissance des produits et des techniques de vente pour servir ses clients au-delà de leurs attentes. Ce cours vous aidera à offrir aux clients une expérience de restauration de haute qualité, même dans un milieu de travail difficile où le rythme est rapide, et à prévoir leurs besoins.
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Préposé aux réservations |
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Le préposé aux réservations est la première personne en contact avec le client; il représente le visage de l’établissement de tourisme. Le préposé aux réservations a le pouvoir d’influencer l’expérience client.
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Reservation Sales Agent |
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A reservation sales agent is the clients’ first point of contact and represents the face of the tourism establishment. The reservation sales agent has the power to set the tone for the customer’s experience.
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Selling International Rail Transportation |
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With new technology, passenger rail transportation offers comfort, speed, convenience and a rewarding travel experience. It is no wonder why more people travel by train. |
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Serving the Travel and Tourism Customer plus Rosetta Stone® TOTALe® PRO language learning |
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Knowledge of the travel industry and travel products is important but not enough to secure business sustainability and growth. The customer’s level of satisfaction will influence a purchase or repurchase decision, especially when you can communicate in the customer’s own language. This objective of this customer service course is to provide essential strategies to ensure that frontline contact with the customer is a remarkable experience and to provide an opportunity to learn a new language. |
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Serving the Travel Customer |
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Knowledge of the travel industry and travel products is important but not enough to secure business sustainability and growth. The customer’s level of satisfaction will influence a purchase or repurchase decision. This objective of this customer service course is to provide essential strategies to ensure that frontline contact with the customer is remarkable. |
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Social Media for the Travel Industry |
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This “how to” e- course is designed for travel professionals and highlights how to implement marketing activities through the four major social networking sites: Facebook, Twitter, YouTube and LinkedIn. You will learn essential theory about the role social media plays in the travel industry and, most importantly, how to implement social media strategies that can increase business opportunities. |
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Tourism Essentials |
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Employers in tourism and hospitality look for skilled employees with basic occupational knowledge and skills.
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Tourism: Next Generation |
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Learn about the latest trends in tourism and how sustainable tourism is leading the way in all areas of the industry.
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Travel and Tourism Consultant |
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Become a travel consultant specialist by learning approaches to selling travel and tourism.
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Travel and Tourism Consultant for the Leadership & Management Diploma |
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Combine travel consultant training with Harvard ManageMentor courses to develop your sales and management skills.
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Travel and Tourism Consultant with Harvard ManageMentor |
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Combine travel consultant training with Harvard ManageMentor courses to develop your sales and management skills.
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Основной курс по туризму |
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Данный курс разработан для приобретения новых знаний и навыков, необходимых при продаже туристических продуктов: география, транспорт, гостиницы, тарифы, оформление электронных авиабилетов, обслуживание клиентов, технологии и функциональность GDS. |
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Основной курс по туризму for Leadership & Management Training Program |
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Объединенный курс ИАТА и Гарвардского ManageMentor модуля помогут вам приобрести навыки руководителя и углубить знания в туристической индустрии. |