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NewGen ISS

NewGen ISS

​​​The New Generation of IATA Settlement Systems (NewGen ISS) aims to transform the current ISS business model which facilitates the distribution and settlement of funds between travel agents and airlines.

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​​​​New Generation of IATA Settlement Systems​

NewGen ISS is a program launched by IATA to deliver faster, safer and more cost effective and relevant financial settlement services and solutions to airlines and travel agents that rely on the IATA Settlement Systems (ISS). It will do so by putting our customers at the heart of our operation.​

For airlines, NewGen ISS means faster settlement, safer funds and a lower cost of distribution. For travel agents, NewGen ISS will offer more personalized products and services, enhanced customer support and more cost-effective solutions. With the introduction of NewGen ISS, IATA will also provide an enhanced 24/7 customer support to better address the needs of airlines and agents.

NewGen ISS will deliver:

Next Steps

IATA has taken a collaborative approach to introducing NewGen ISS. Forums such as the Passenger Agency Program Global Joint Council (PAPGJC) and Agency Program Joint Councils (APJCs) enable IATA’s travel agent partners to contribute to the development of NewGen ISS.

In September 2016, the Passenger Agency Conference (PAConf), adopted Resolution changes which will enable the introduction of the new accreditation models, IATA EasyPay and Global Default Insurance. Resolution text related to Remittance Holding Capacity will be presented to PAConf in 2017 following the outcome of a joint Agent/Airline Working Group. NewGen ISS country pilots will begin in the second half of 2017.

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