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NewGen ISS

NewGen ISS

​​​The New Generation of IATA Settlement Systems (NewGen ISS) aims to transform the current ISS business model which facilitates the distribution and settlement of funds between travel agents and airlines.

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​​​​New Generation of IATA Settlement Systems​

NewGen ISS is a program launched by IATA to deliver faster, safer and more cost effective and relevant financial settlement services and solutions to airlines and travel agents that rely on the IATA Settlement Systems (ISS). It will do so by putting our customers at the heart of our operation.


For airlines, NewGen ISS means faster settlement, safer funds and a lower cost of distribution. For travel agents, NewGen ISS will offer more personalized products and services, enhanced customer support and more cost-effective solutions. With the introduction of NewGen ISS, IATA will also provide an enhanced 24/7 customer support to better address the needs of airlines and agents.

NewGen ISS will deliver:

Next Steps

IATA has taken a collaborative approach to introducing NewGen ISS. Forums such as the Passenger Agency Program Global Joint Council (PAPGJC) and Agency Program Joint Councils (APJCs) have enabled IATA’s travel agent partners to contribute to the development of NewGen ISS. In particular, a joint agent and airline working group cooperated to develop a proposal for Remittance Holding Capacity that promotes safer selling while taking into account both travel agent and airline concerns.

In November 2017, the Passenger Agency Conference (PAConf) voted on a new Resolution covering Remittance Holding Capacity, as well as the accreditation and IATA EasyPay provisions adopted by PAConf in 2016. The Resolution will become effective March 1, 2018 and will be progressively rolled out across all BSPs.

In preparation for this roll-out, IATA is running pilots in a limited number of markets of the NewGen ISS components during the 2nd half of 2017 and early 2018, but without enforcement of RHC.

In addition, the Resolution text incorporates provisions related to Transparency in Payments, a new industry initiative. TIP reveals the different costs associated with each form of payment. As it stands, airlines only see the settlement cost after the fact, if at all. No form of payment is barred by TIP but agents can only use those forms to which an airline has previously given consent. Importantly, TIP allows agents to use their own credit cards if an airline approves.

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