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ONE Order

One reference, One process, One industry

ONE Order aims to modernize the order management process in the airline industry.This industry-led initiative intends to replace the multiple and rigid booking, ticketing, delivery and accounting methods, using the data communications advances made possible by the implementation of the New Distribution Capability.

The Concept For Whom? Developing Standards Resources FAQs

ONE Order is the concept of a single Customer Order record, holding all data elements obtained and required for order fulfilment across the air travel cycle - such as customer data, order items, payment and billing information, fulfilment data and status.​ 

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One reference

One Order will result in the gradual disappearance of multiple reservation records as well as e-ticket/EMD concepts to be replaced by a single reference travel document.

A new standardized and expandable reference will become the single access point for customer orders by third parties (interline partners, distribution channels, ground handling agents and airport staff, among others).

One process

​One Order will facilitate product delivery and settlement between airlines and their partners with one simplified and standardized order management process.

All parties will follow a single process to service customers throughout their entire product purchase and delivery experience.

One industry

One Order will enable ‘network airlines’ and ‘low-cost carriers’ to interact and provide combined services to customers.
Through a new streamlined process, both airline communities will be able to manage customers in a seamless and homogeneous manner despite having different business models and operational environments.

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