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Smart Facility

​Part of the Simplifying the Business Cargo (StB Cargo), the Smart Facility project aims at developing a future audit and certification scheme for cargo handlers, airlines, and other cargo facility operators, with the goal to reduce redundant industry audits by 50%. The Smart Facility Program will create transparency in cargo handling services and their quality, as well as enhance handling capabilities to a consistently high standard across the industry.


Currently the industry spends thousands of man-hours on redundant facility quality audits as each carrier is performing them individually to ensure operating standards are matching agreed service levels. That puts a burden on carriers and facility operators alike.

Smart Facility has the potential to reduce this burden significantly by establishing an industry wide accepted audit and certification scheme that creates trust in the operational capabilities of cargo facilities.


Did you know?

In 1 year, 27’000 airline man days are spent auditing cargo facilities, in most cases duplicating and triplicating the effort.

Smart Facility aims to reduce this effort by 50%.


The backbone for the Smart Facility audit is the Smart Facility Checklist which contains a list of capabilities derived from IATA's Cargo Regulations and Standards against which a cargo facility can be measured.

Benefits of streamlining cargo operations audit processes

Developed at the request of the industry and pilot-tested with multiple airline and cargo handling partners, the Smart Facility program aims to deliver the following benefits: 

  • Standardization of individual audit requirements for handling facilities in the industry
  • Simplification of multiple audits over time through mutual recognition of the Smart Facility program -> elimination of audit fatigue
  • Decrease in audit costs/redundancies for SLA adherence
  • Easy matchmaking between Shipper, Freight Forwarder, Airline and Cargo Handling Agent, through transparent display of services and capabilities offered
  • Easy benchmarking against industry standards and identification of gaps in processes/facilities/qualifications

Objectives for 2018

  • Development of the Smart Facility Publishing Platform
  • Alpha and Beta pilot testing with a variety of cargo terminal operators
  • Development of the Smart Facility Standards Manual
  • Development of the Smart Facility Auditor Training

Help us improve

IATA is looking for interested cargo terminal operators who would be ready to undergo the Smart Facility Audit wihting the Beta Pilot Phase between Q2 - Q3 2018.

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