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C2K Master Operating Plan

The global air cargo standard

C2K Members initially developed the C2K Master Operating Plan (MOP) to support implementation of quality management processes and metrics, using standard approaches. The MOP describes the key processes and sub-processes involved in transporting air cargo from shipper to consignee in a systematic and harmonized manner.

The C2K MOP includes specific information related to the implementation of the C2K Quality Management System. It enables industry-wide process control and reporting that in turn drives constant improvement and corrective action systems. Download the C2K MOP Executive Summary (pdf) for an overview of the history and contents of the document.

C2K Quality Management System

Within the C2K Quality Management System, a unique ‘route map’ is created for each individual shipment, using the MOP as reference, and then monitored and measured throughout the delivery cycle of each shipment. Depending on the industry stakeholders, the C2K Quality Management System can be implemented with two different scopes:

  • Airport-to-Airport (A2A): includes shipment planning and tracking at master air waybill level, from origin forwarder to destination forwarder
  • Door-to-Door (D2D): includes shipment planning and tracking at house air waybill level from shipper to consignee

A third level is being envisioned to manage shipment planning and tracking at individual piece level to provide full visibility to shippers of the transit of their individual shipments.

Industry Master Operating Plan

The Industry MOP (pdf) is a generic description of the air transportation process, excluding elements that are unique to C2K, intended to be used by the whole industry. The document provides the air cargo supply chain with the first, industry-endorsed, standard description of the end-to-end process of transporting cargo by air with the goal of:

  • Serve as the foundation for developing industry standards and best practices in areas such as e-Cargo, security, quality, and others
  • Facilitate discussions with regulators
  • Ease dialogue with partners in the supply chain

IATA recommends to all participants in the supply chain to use the Industry MOP when defining internal processes and in discussions with business partners. The document has already been adopted by leading industry organizations, including TIACA, the Airport Services Association (ASA), the Cool Chain Association (CCA), and ULD Care.

  • Check the MOP Summary (pdf), a diagram that summarizes the activities included in the MOP for carriers and forwarders
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Additional information

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