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C2K Master Operating Plan (MOP)

Industry MOP

The Industry MOP provides the air cargo supply chain with the first, industry-endorsed, standard description of the end-to-end process of transporting cargo by air. It covers the key processes and sub-processes involved in transportation from shipper to consignee in a systematic and harmonized structure.

This MOP, developed initially by C2K to support implementation of quality management processes and metrics using standard approaches and definitions has now been elevated to the status of industry standard with the goal of:

    • Serving as the foundation for developing industry standards and best practices across the supply chain in areas such as e-Cargo, security, quality and others.
    • Facilitating discussions with regulators.
    • Facilitating dialogue with partners in the supply chain.

Adopting a common industry reference is key in modernizing air cargo, improving its value proposition in the future, and making it the transport mode of choice for shippers worldwide.

The MOP has been adopted by leading industry organizations, including TIACA, the Airport Services Association (ASA), the Cool Chain Association (CCA), and ULD Care.

IATA strongly recommends to all participants in the supply chain to use this Industry MOP when defining internal processes and discussing processes with business partners.

The MOP will continue to be maintained, managed and developed by the C2K interest group on behalf of the industry.


The Cargo 2000 Master Operating Plan (C2K MOP) is a more detailed version of the Industry MOP that includes the specific information related to the implementation of the Cargo 2000 quality management system.

It has been developed through detailed customer research and with the assistance of leading technology companies. It enables industry-wide process control and reporting that in turn drives on-going improvement and corrective action systems.

Implementing best practice quality management improves effectiveness, reduces time spent managing irregularities, such as service failures, cuts the time required for manual track and trace procedures and leads to a reduction in service recovery costs.

C2K Quality Management System

Within the C2K quality management system, a unique ‘route map’ is created for each individual shipment, using the MOP as reference, and then monitored and measured throughout the delivery cycle of each shipment.

Depending on the industry stakeholders, the C2K management system can be implemented with two different scopes:

  • Airport to Airport (A2A): includes shipment planning & tracking at master air waybill level, from origin forwarder to destination forwarder.
  • Door to Door (D2D): include shipment planning and tracking at house air waybill level from shipper to consignee.

The process starts with the shipment booking. The system implemented by stakeholders enables the proactive monitoring of the transit of the freight through a series of checkpoints. Alerts can be sent linked to exceptions to the plan, allowing them to respond pro-actively to fulfil their customers’ expectations.

A third level is being envisioned to manage shipment planning and tracking at individual piece level to provide full visibility to shippers of the transit of their individual shipments.

Read the Cargo 2000 monthly reports for the latest performance data.


Additional information

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