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eAWBLink - FAQ

​​​​​​​Here are some Frequently Asked Questions and their answers on the new eAWBLink industry tool.

Registration

Q. How can I registe​r to eAWBLink​?

A. Submit your registration request through the eAWBLink registration form

Q. What happens next after submitting my registration request?
​​​​​​A. IATA will send you the eAWBLink Terms of service agreement (and Multilateral e-AWB Agreement, if applicable) for e-signature. Once done, you will receive payment instructions to make payment on IATA Online store. Once done, you will receive your username and first-time password.

Q. How can I pay for m​​​y subscription?
A. You can pay using your credit card on the IATA Online store.

Q. What is DUNS number?
A. The Dun & Bradstreet (D&B) D-U-N-S Number is a unique nine-digit identifier for businesses. Check if your company has a DUNS number.

Q. Is the DUNS number mandatory to register to eAWBLink?
A. No, it is optional.

Q. What is the MeA Reference Number?
A. It is the Submission Reference Number found on Page 1 of your Multilateral e-AWB Agremeent.

Q. Is the MeA Reference Number?
A. No, it is optional.

Q. Is it mandatory to join the Multilateral e-AWB Agreement to use eAWBLink?
A. Yes, unless you have signed BIlateral Agreement with your Airline partner(s).

Q. I have not joined Multilateral e-AWBAgreement, can I still register?
A. Yes,you will be sent the Multilateral e-AWB Agreement for e-signature.

Q. Can I do e-AWB if I have signed Multilateral e-AWB Agreement and use eAWBLink?
A. Yes, subject to having received Activation Notice from your Airline partner for the Multilateral e-AWBAgreement.

Q. What is Activation Notice and why is it mandatory?
A.Before starting to do e-AWB, Airline and Freight forwarder need to:

  • Discuss and decide the locations where they will start e-AWB
  • Together validate and ensure e-AWB operational readiness of both parties (business processes, electronic communication, data quality, etc) at the location(s)

The Activation Notice is a formal means for Airline to confirm to Freight forwarderabout the mutually agreedlocation(s) ​and start date(s) fore-AWB. Seeour FAQ on Activation​

Q. Is it mandatory to receive Activation Notice before starting e-AWB with an Airline?
A. Yes.Pursuant to Article 3.1 of the Multilateral e-AWB Agreement, teh freight forwarder shall only commence tendering cargo shipments to a participating Airline after receiving an Activation Notice from the Airline. Guidelines for Activation​ (pdf)​

Q. I have selected Airlines I wish to do e-AWB at time of registration. Can I start e-AWB with these Airlines right away after I receive access to eAWBLink?
A. No. Prior to sending e-AWBto Airline, you need to confirm Airline iswilling to conduct business with you electronically.This is acheived by using the Activation process.

Q. Will I automatically receive Airline stock by selecting Airline at time of registration?
A. No. You need to contact Airline to request AWB stock as you do currently. Once received, you can manage the AWB stock in eAWBLink.

Logging In

Q. What is the eAWBLink login URL?
A. Go to:https://www.eawblink.org/​

Q.​How do I get my username and password?
A. You will receive your username and password after registration and payment process is completed. You need to change your password upon logging in first time.

Q. I forgot my password, help!
A. Go to the eAWBLink Login page and click Forgot Password. Follow the on-screen prompts.

Q. I forgot my username, help!
A. Your username is your e-mail address.

Air Waybill (AWB)

Q.How can I create a new e-AWB?
A: Click Create AWB from menu to start.

Q. How can I save myAWB number?
A: Type the AWB number and then click Save.

Q. When entering AWB numberI get error message: Invalid Airline Code. Help!
A. This is because the Airline has not been added to your profile. Go to Settings > Company Profile. Add Airline and then click Modify. Note: Before adding Airline, you need toconfirm that Airline is willing to do business with youelectronically, and you are registered in Airline system for electronic messaging.​

Q. How can I select nextAWB number from Stock?
A: Click Use Stock,then select Airline,and ​thenclick Use​AWB Number.

Q.How can I send my AWB to Airline?
A: After creating AWB, click Submit to send to Airline.

Q. Can I cancel an AWB?
A: Yes, go to Manage Stock and unlock the AWB.

Q. Are the TACT Rates autopopulated?
A: No. You can enter your own rates.

Q. How do I enter rating details for shipmentwithmultiple dimensions?
A: You can enter each dimension on seperate rating line.

Q. How can I enter Other Charges?
A. Typethe codeor the chargedescription and matching code will be displayed for selection. Only standard IATA charge codes can be used.

Q. I have an Other charge code from Airline not found in list. Can I use this code?
A. No. Contact Airline to request appropriate IATA code.

Q. How is the currency ​selected for my shipment?
A: System auto-selects currency based on Airport of Origin, and you can change if needed.

Q. When creating AWB, how can I search for a Shipper I entered before?
A: Click theSearch button (magnifying glass) and entername of Shipperin the window that appears

Q.Can I edit Shipper/Consignee details?
A: Yes.​Go to Settings,​Manage Shipper/Consignee. Searchforcontact,then click the Edit icon to open the record for editing.

Q. Can I change the Issuing Carrier's Name and Address?
A: Yes, click on the plus (+) sign and then add the Carrier name and address

Q. Can I see the data entered looks on a paper AWB?
A: Yes,click the Preview button (bottom of screen).

Q.How is the defaultCurrency populated?

A. Based on the Airport of Origin entered.

Q. Can I change the Currency?
A. Yes.

Q. Can I have USD as default currency for my AWBs?
A. Yes, by using Templates to create new AWBs.

Q. Is there a field to enter Tax amount?
A. Yes, you can enter the amountdirectly in the Taxbox.

Q.Can I search by Shipper/Consignee as I do not remember the AWB number?
A. If you dont remember AWB number, you can search by Airline, Orign, Destination, Departure Date, Submitted Date and Status, or by usingany combination of these.

Master Air Waybill (MAWB)

Q. What is difference between AWB and MAWB?
A. You can use MAWBfor consolidation shipments with House Waybills

Q.How can I create a MAWB?
A.Click on main menu and thenclick Master Waybill

Q. How do I link House Waybills to a MAWB?
A. Go to MAWB screen and click Link HAWB

Q. How can I view the HAWBs linked to my MAWB?
A. Open the MAWB record and click View HAWB

House Waybill​ (HAWB)

Q. How can I create new HAWB?

A. Click on main menu and thenclick House Waybill

Q. Does my HAWB have to be numeric?
A. No. It can be mixed, alphabets (A through Z) and numeric (0 through to 9),up to a maximum of 12 characters.

Q. Can I addstock for HAWBs?
A. No.

e-CSD

Q. How can I create e-CSD?
A. e-CSD is added to an AWB.There are 2 ways: (1) Click Create AWB and click Add e-CSD (2) Click on main menu and then click e-CSD.

Q. How can I send e-CSD to Airline?
​A. e-CSD data is sent as part of AWB submission.

Q. I can't find Send button on e-CSD screen?
A. This is because e-CSD is sent as part of AWB only.

Q. Can I submit AWB to Airline and then add e-CSD to to it later?
A. Yes, you can add e-CSD and then Re-submit AWB to Airline.

Q. Can I preview e-CSD data in paper layout?
A. Yes, click the preview button

Q. Can I print paper CSD?

​​​​User management

Q. How can I give access to more users in my company?
A: Go to Settings, User Profile​ and click​Add New User. ​

​Q. How many users can I add?
A. You can two users(total 3 users per company).

Q. How can I update my company's IATA Agent code?
A.Go to Settings > Company Profile. Add IATA Agent code and then click Modify.

Q. How can I add new Airline to my company's profile?
A. Go to Settings > Company Profile. Add Airline and then click Modify. Note: Before adding Airline, you are recommended toconfirm that Airline is willing to do business with youelectronically, and you are registered in Airline system for electronic messaging.​

Product support

Q. What type of product support is available?
A: Product support is provided by email: eawblink@iata.org

Q. What are the support timings?
A. During Geneva business hours​

Q. How to resolve any issues during non-support timings?
A. Contact your Airline partner for standard fall-back procedures and use paper AWB, if needed.

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