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eAWBLink - FAQs

​​​​​​​Find answers to Frequently Asked Questions about the eAWBLink industry tool.

Registration Logging In Air Waybill e-CSD User Management

Registration

How can I register to eAWBLink?

Submit your registration request via the eAWBLink registration form.

What happens once my registration request is submitted?

IATA will send you the eAWBLink Terms of service agreement (and Multilateral e-AWB Agreement, if applicable) for e-signature. Once completed, you will receive payment instructions for the IATA Online store. Once the payment is issued, you will receive your username and first-time password.

How can I pay for my subscription?

You can pay using your credit card on the IATA Online store.

What is a DUNS number?

The Dun & Bradstreet (D&B) D-U-N-S Number is a unique nine-digit identifier for businesses. Check if your company has a DUNS number.

Is the DUNS number mandatory for eAWBLink registration?

No, it is optional.

Where can I find the MeA Reference Number?

The Submission Reference Number is found on Page 1 of your Multilateral e-AWB Agreement.

Is the MeA Reference Number mandatory?

No, it is optional.

Is it mandatory to sign the Multilateral e-AWB Agreement to use eAWBLink?

Yes, unless you have already signed a Bilateral Agreement with your Airline partner(s).

I have not yet signed the Multilateral e-AWB Agreement, can I still register?

Yes, you will be sent the Multilateral e-AWB Agreement for e-signature prior to registration.

Can I use e-AWB if I have already signed the Multilateral e-AWB Agreement or used eAWBLink before?

Yes, subject to having received an Activation Notice from your Airline partner for the Multilateral e-AWB Agreement.

What is an Activation Notice and why is it important?

An Activation Notice is a formal notification issued by Airlines to indicate to Freight forwarders the mutually agreed location(s) and start date(s) for e-AWB implementation.

Before using e-AWB, Airline and Freight forwarders need to:

  • Agree upon where they will implement e-AWB
  • Screen and validate e-AWB operational readiness for onsite parties (business processes, electronic communication, data quality, etc)

For more information, please see our FAQ on Activation.

Is an Activation Notice necessary before implementing e-AWB?

Yes. Pursuant to Article 3.1 of the Multilateral e-AWB Agreement, freight forwarders can only provide cargo shipments to participating Airlines once an Activation Notice is issued.

I have selected airlines for e-AWB implementation. Can I start e-AWB with these Airlines right away after I receive access to eAWBLink?

No. Prior to sending e-AWBto Airline, you need to confirm Airline is willing to conduct business with you electronically.This is achieved by using the Activation process.

Will I automatically receive Airline stock by selecting Airline at time of registration?
A. No. You need to contact Airline to request AWB stock as you do currently. Once received, you can manage the AWB stock in eAWBLink.

Product support

Product support is provided by email: eawblink@iata.org during Geneva business hours. During the non-support time, please contact your Airline partner for standard fall-back procedures and use paper AWB, if needed.

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