Skip to main content

Test Home
You & IATA


You are here: Home » Programs » Cargo » e-Cargo » e-Air Waybill » Multilateral e-AWB Agreement - Freight Forwarders

Freight Forwarders

How to join?

1. Download and complete both of the following documents using the Completion Instructions

IMPORTANT: Please ensure to complete the documents as per the Completion Instructions. In case of any questions, please contact

2. E-mail the completed Word documents (without signature) to

3. Print and sign two (2) copies of the Agreement and one (1) copy of the Freight Forwarder Submission Form 

4. Send the signed Original Agreements and Submission Form to:

               Ben Behanan
               Manager, e-AWB Standard Multilateral Agreement
               International Air Transport Association
               33 Route de l'Aéroport 
               1215 Geneva 15 Airport

Upon receipt of the documents and completion of processing, IATA will counter-sign and return one (1) copy of the Agreement back to freight forwarder, and send the joining confirmation by e-mail.

How to update your information?

You can update the list of affiliates and/or change your designated contact:

               Ben Behanan
               Manager, e-AWB Standard Multilateral Agreement
               International Air Transport Association 
               3 Route de l'Aéroport
              1215 Geneva 15 Airport

What are the next steps?

    • Check which of your airline partners have joined the agreement and select your partners to roll out e-AWB
    • Engage with your airline partners to discuss where and when to start e-AWB
    • Validate your e-AWB operational capability together with your airline business partners
    • Once this process is completed, your airline partner will send you an Activation Notice 
    • Start doing e-AWB at the activated locations
    • Roll out e-AWB at further locations and with more airline partners by repeating the steps above 


  • You should start doing e-AWB at a location only after receiving the Activation Notice from the airline for that location.
  • The multilateral e-AWB agreement comes into force between an airline and a freight forwarder at a location only upon airline sending an Activation Notice to freight forwarder (pursuant to Resolution 672, Attachment A, Article 3.1).

See FAQ on the Activation Notice

How to implement e-AWB?

Multilateral agreement is a 3-step process!

 Remember that doing e-AWB under the multilateral e-AWB agreement is a 3-step process:

Step 1: Joining

Step 2: Activation

Step 3: Start e-AWB!



Additional information

© International Air Transport Association (IATA) 2014. All rights reserved.