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On 29 April 2010 the US Department of Transportation (DOT) rule enhancing airline passenger protections became effective. This rule deems chronically late flights to be an unfair and deceptive practice and requiring US air carriers to:

• Adopt contingency plans for lengthy tarmac delays and to publish those plans on their websites
• Respond to consumer problems
• Publish information on flight delays on their websites
• Adopt customer service plans, to publish those plans on their websites, and audit their own compliance with their plans

This new rule does not apply to non-US airlines.

DOT rule on delayed flights
US Regulations on oversales.