Capital Investment Program (CIP) Engagement Process – Best Practice

The new EC Charges Directive coming into force on 15 March 2011 stipulates, among other principles, the need for "regular consultation" (as per article 6) on airport charges and quality of service.

CIP Engagement Best Practices

IATA's CIP Engagement best practices clarify what IATAs member airlines require in terms of "regular consultation". The document is based on the experience gained in the consultation process currently underway between Amsterdam Airport Schiphol and KLM.

• CIP - Engagement process - best practices (pdf)
• CIP diagram (pdf)

These documents outline IATA's recommendations to ensure meaningful engagement.