Baggage Services

IATA’s Baggage Services brings value to the air transport industry through several mechanisms. These support our members and encourage collaboration between airlines when transporting baggage. Our main project focus is InBag - Innovation in Baggage. 

Closely tied to our project work, we produce and maintain standards for the handling of baggage and baggage messaging. We also support our IATA colleagues in our Training and Development Institute. 

The value that IATA's Baggage Services delivers to the industry can be resumed through our:

• Standards - Resolutions and Recommended Practices
• Advice – Member Airlines and Strategic Partners may contact us with questions
• Training Courses

Work Groups

Through resolutions and recommendations, IATA provides the industry standards for processing baggage.

Our baggage standards are being continuously developed by our Working Groups, whose members are representatives from airlines, airports, ground handlers and industry suppliers.
The working groups related to Baggage Services are:

• Baggage Working Group
• Baggage Steering Group
• Airport Services Committee
• Passenger Services Conference

Publications

Touching numerous points in the air transport industry, the work of IATA Baggage Services is being presented in more detail in the following publications, available in our online store:

• Baggage Services Manual
• Baggage Improvement Program (BIP) Toolkit
• Passenger Services Conference Resolutions Manual
• Baggage Identification (ID) Chart

99% of travelers arrive at their destination together with their bag. To make sure you are not in the 1% of passengers who suffer a slight delay, please consult our Passenger Portal for advice regarding your travel.  

Consultancy

A review of your baggage operation using a proven methodology, identifying issues and recommending solutions to drive down baggage mishandling

• Baggage Services Consultancy