IATA InBag aims at addressing fundamental issues that cause mishandling, whilst improving the efficiency of baggage processes for the 99% of bags that are correctly handled. At the same time, the program aims to modernize global baggage infrastructure to make the introduction of new baggage services and products easier, further saving costs and improving the customer experience. Whereas BIP visited airports and made specific recommendations, the InBag program focuses on generic problems discovered during BIP that the entire industry should fix.
IATA Baggage Services has a close cooperation with SITA Baggage Solutions. The SITA Baggage Report stands as industry benchmark for measuring baggage mishandling evolutions every year.
IATA and SITA have developed an online repository, the WorldTracer Distribution Network (WTDN), to simplify the distribution of SITA WorldTracer documentation and manuals. WTDN allows SITA WorldTracer users quick and easy access to latest baggage related documentation. For more information visit the WTDN website, www.wtdn.aero.
In order to better illustrate the activities of IATA Baggage Services, you can consult one of our Baggage Improvement Program Case Studies, undertaken with the cooperation of our member airlines.