​​​​​IATA is working to lower industry costs and improve the passenger travel experience. Our mission is to help transform the air transport value chain, covering the following areas:   

Airline Distribution: Ticketing (JPTC), Reservations (RESCOM), Passenger Tariffs, BSP Reporting, New Distribution Capability (NDC) and more.

Passenger Experience: Addresses the end to end passenger journey through the  (Passenger Experience Management Group (PEMG) and various projects such as,Fast Travel, Common Use Working Group, and Passenger Facilitation.

Baggage Services: Delivering Baggage Services to the industry, including standards and baggage quality ensuring an efficient and hassle free journey.​

Passenger Data: IATA has an aggressive agenda for improving the methods of dealing with Passenger Data​, aiming to harmonize systems, set forward-looking standards, and educate countries on the existence of international standards.