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IATA Safety Audit for Ground Operations (ISAGO)

​​​​​​​​​IATA's Safety Audit for Ground Operations (ISAGO) has been built upon a 'backbone' of audit standards applicable to all ground handling companies worldwide, coupled with a uniform set of standards relevant for the specific activities of any ground handler. 

As a result, the ISAGO audit can be applied consistently to multinational ground handlers, as well as to smaller companies providing services at a single station. 

In 2017, ISAGO is undergoing some major changes. Learn about the ISAGO New Operational Model
2018 ISAGO Audit Application is now open for initial audit request ISAGO Audit Application Form. GSPs with current ISAGO registrations will receive notification from IATA on the recommended action to take. You do not need to apply for a renewal audit.

See Alexandre de Juniac's post about the success of the ISAGO Program
Benefits Strategy Airlines Providers Authorities Documents

Safer ground operations

  1. Reduction of risk in ground operations
  2. Less damages and incidents
  3. Fewer injuries to personnel
  4. Safer ground operations
  5. Better understanding of high-risk areas
  6. Support to implementation of Safety Management System by the providers​



Audit efficiency and global harmonization

  1. Safety audit program under stewardship of IATA
  2. Elimination of audit redundancy, reducing costs and audit resource requirements 
  3. Standardization of ground operations requirements and industry best practices
  4. Structured audit methodology, standardized checklists aiming for continuous improvement
  5. Harmonized auditors’ training leading towards consistency in auditing
  6. Award Program for Ground Service Providers​

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