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End-to-End Passenger Process

IATA's Simplifying the Business initiatives, particularly Fast Travel, as well as the Simplifying Passenger Travel programme have largely contributed to alleviating the hassles faced by passengers during air travel. While all of these efforts have made distinct contributions in their own areas towards improving the air travel experience, no single project has considered all of the steps from the moment of booking to arrival at the passenger’s destination.

To address this concern, IATA has developed a model for an end-to-end process comprising 14 steps that the passenger would undergo during a journey. The steps that are within airline remit (blue boxes) can be further simplified through the development of pilots and standards (e.g., Fast Travel).  For the remaining areas (blue boxes with red outline), these are regulatory in nature (falling under Security and Facilitation) and solutions can vary from state to state.

14-Step end-to-end Passenger Process

There are plans for the toolbox to ultimately result in a new IATA Recommended Practice for the entire Passenger Process that provides an industry standard to drive consistency of process, while allowing for variations to meet local needs and set the baseline for the harmonisation of the passenger process globally.

IATA Security Priorities get Traction at ICAO AVSEC Panel

The ICAO Aviation Security Panel met in Montreal from 30 March to 3 April. The deliberations and Panel conclusions were positive:

• The principles behind SeMS were supported, as new and emerging threats need to be addressed in a consistent manner;
• The Panel agreed to set one-stop security as a key element in a High Level International Conference on aviation security, to be organised in 2010/2011;
• Thanks to a coordinated US-IATA effort on cargo, a new provision on supply chain security is now making its way towards Annex 17.

The Panel’s gathering provided an opportunity to organise an IATA working breakfast on the industry crisis. Regulators from over 20 countries were briefed on the industry’s situation and heard about IATA’s proposals for solutions that improve efficiency – without compromising security. A summary of IATA’s Security Strategy and priorities can be found here.