Baggage Improvement Program (BIP)

In 2007, 18.99 bags in a 1000 passengers were being mishandled.  According to the 2012 SITA Baggage Report mishandling has been reduced to 8.99 bags in a 1.000 passengers.

IATA's Baggage Improvement Program (BIP) has certainly contributed to reduce worldwide mishandling. BIP took place from 2008 to the end of 2012. 

• A total of 80 hub airports were visited for a week long one to one diagnosis
• A total of 120 airports participated in the Self-Help program

BIP activites were driven by member airlines and provided the industry with solutions that addressed all causes of baggage mishandling.

Maintaining the knowledge

Throughout BIP airlines and airports gained insight and knowledge about their baggage operations and it is important that this remains available to the industry when BIP closes.

• BIP one to one diagnosis and Self Feedback reports will be made available to participated airlines on a request basis until the end of 2014
• The BIP Self Help guidebook is available free of charge
• A new baggage book will be launched in 2013 replacing the BIP toolkit. This publication will include details about a bags' journey and best practices to run your airlines baggage operation as efficiently as possible. The Toolkit will be available through IATA publishing
• BIP 1 to 1 visits will be made available on a commercial basis through IATA consultancy. Please contact us for further information.

Understanding the project

BIP Fact Sheet (pdf)

 

BIP case studies

BIP Egyptair case study (pdf)

BIP KLM case study (pdf) 

BIP US Airways case study (pdf)

BIP Air France case study (pdf)

BIP Aegean case study (pdf)

What's next?

In 2012, 1% of worldwide baggage is mishandled costing the industry 2.58 billion USD. IATA Baggage Services will continue to address this through the InBag program which will bring further reduction in mishandling, improvements in efficiency and enable innovation.