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Baggage Improvement Program (BIP)

In 2007, 18.99 bags for 1000 passengers were being mishandled. Five years later, according to the 2012 SITA Baggage Report, mishandling had been reduced to 8.99 bags in a 1.000 passengers.

Launched in 2008, the Baggage Improvement Program (BIP) has certainly contributed to reduce worldwide mishandling. The program ended in December 2012. During these years:

  • A total of 80 hub airports were visited for a week long one to one diagnosis
  • A total of 120 airports participated in the Self-Help program

BIP activities were driven by member airlines and provided the industry with solutions that addressed all causes of baggage mishandling.

Maintaining the knowledge

Throughout BIP airlines and airports gained insight and knowledge about their baggage operations and it is important that this remains available to the industry when BIP closes.

  • BIP one to one diagnosis and Self Feedback reports will be made available to participated airlines on a request basis until the end of 2014
  • The BIP Self Help guidebook is available free of charge
  • A new baggage book will be launched in 2013 replacing the BIP toolkit. This publication will include details about a bags' journey and best practices to run your airlines baggage operation as efficiently as possible. The Toolkit will be available through IATA publishing
  • BIP 1 to 1 visits will be made available on a commercial basis through IATA consultancy. Please contact us for further information.

Understanding the project

BIP case studies

What's next?

In 2012, 1% of worldwide baggage was still mishandled, costing the industry USD 2.58 billion. IATA Baggage Services will continue to address this through the InBag program which will bring further reduction in mishandling, improvements in efficiency and enable innovation. 


Additional information

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