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Recognizing the trend of growing airline ancillary services, the IATA Board of Governors approved the IATA e-services project in December 2009.

The project aims to facilitate sales and collection of ancillary services through all distribution channels. Using IATA's electronic miscellaneous document (EMD) standard will also help take the remaining paper out of the airline ticketing processes.

Key benefits:

• Industry benefits of up to US$2.9 billion annually 
• Easier access: Both airlines and travel agents can sell these services quickly and easily, including sales through online and mobile channels  
• More services: By creating a paperless environment, the project enables a whole range of services across the industry - from fast track security to on-board wifi access to limo transfers
• Customer satisfaction: Offer ancillary services across journeys, even those that involve multiple airlines, making life simpler for passengers travelling on alliance or interline partners  

 IATA Board target:

• Expanded use of EMDs in airlines representing 75% of passenger volumes by end 2012
• 100% usage in IATA BSPs by end 2013

Project materials:

• IATA e-services strategy paper (pdf)
• IATA e-services fact sheet (pdf)
• EMD Implementation Guide (form for free download)  
• IATA EMD standard - Resolution 725 (part of PSCR manual)
• Additional services standard - Recommended Practice 1790 (part of PSCR manual)
• EMD BSP implementation process (pdf)
• Interline EMD GBR v1.0  

 Campaign results

• Industry Status Campaign Final Report Oct, 2011 (pdf)
• Awareness & Mobilization, April 2010  (pdf)

EMD Related

• BSP EMD Implementation Guidelines (pdf)
• StB - Final Destination
• Press Releases, Ancillary services & revenues
• Strategic Partnership