IATA e-services (EMD Implementation)

The IATA e-services project aims to facilitate sales and collection of ancillary services through all distribution channels. Using IATA's electronic miscellaneous document (EMD) standard will also help take the remaining paper out of the airline ticketing processes.

Key benefits

• Easier access: Both airlines and travel agents can sell these services quickly and easily, including sales through online and mobile channels  
• More services: By creating a paperless environment, the project enables a whole range of services across the industry - from fast track security to on-board wifi access to limo transfers
• Customer satisfaction: Offer ancillary services across journeys, even those that involve multiple airlines, making life simpler for passengers travelling on alliance or interline partners 

 IATA Board target

• 100% usage in IATA BSPs by end 2013
• vMCO/vMPD* will no longer be processed in IATA BSPs by 1st January, 2014

Project update

• IATA e-services Project Update (pdf)
• IT Provider Status (pdf)

Project materials

• Guide - The road to 100% EMD in IATA BSP (pdf) – new !
• IATA e-services strategy paper (pdf)
• IATA e-services fact sheet (pdf)
• EMD Implementation Guide (form for free download)  
• EMD BSP implementation process (pdf)
• GDS readiness per BSP (pdf)
• GDS/Airline readiness per BSP (pdf)
• Access to EMD Matchmaker (For airlines EMD capable and live in BSP only)
• EMD Matchmaker User Guide (pdf)
• EMD Matchmaker Demo (video)

Campaign Results

• Industry Status Campaign Final Report October 2012 (pdf)
• Industry Status Campaign Final Report October 2011 (pdf)
• Awareness & Mobilization, April 2010 (pdf)

EMD Related

• IATA EMD standard - Resolution 725 (part of PSCR manual)
• Additional services standard - Recommended Practice 1790 (part of PSCR manual)
• Interline EMD GBR v1.0 (pdf) 
• Strategic Partnership
• HOT File sample (This sample allows airline Revenue Accounting validation)

 

 

 * virtual Miscellaneous Charge Order / virtual Multipurpose Document (i.e. current Miscellaneous documents in IATA BSPs)