Common Use News
This news keeps you updated on the latest information from the Common Use Working Group activities or on any information that supports the activities of this group.
The information is pertinent to airline CIOs and to anyone already involved or interested in the Common Use activities.
Common Use vision (September 2014)
The whole passenger process has changed and continues to evolve. There is now pressure on airport automation with new ways of servicing the customer (e.g. web, kiosk, mobile phone or fully automated check-in channels). At the same time, there is a need to maintain infrastructure to provide services in a traditional way for customers who want it. This is challenging and very expensive to do.
The CUWG developed the following vision in order to have a more flexible infrastructure that can do both without doubling the costs.
By 2020, common use will provide flexibility of choice to deploy services based on interfaces adhering to industry standards.
These interfaces will range from Web Services, Cloud computing and mobile devices through to standard desktop offerings.
Whether platforms are physical or virtual, there will be standard interfaces presented to the application so that the concept, first introduced by CUPPS and CUSS, of 'certify on one platform, run on many' will remain as a core principle.
IATA's perspective on common use standards (CUSS, CUPPS and web services)
In common use/shared systems environments IATA recommends the adoption of Recommended Practice RP1706c on CUSS, RP1797 on CUPPS and RP1741 on standardized data exchange supporting common use self-service bag drop through the use of web services technology. These three common use industry standards effectively support the air transport industry's business strategies and needs.
Consequently, it is recommended that as new contracts are negotiated platform operators (such as airports or Common Local User Boards - CLUBS) request CUSS and CUPPS platforms for their common use environment.
CUPPS success story at London Heathrow
The London Heathrow AOC drove a project to replace CUTE (Common Use Technical Equipment) at LHR with Common Use Passenger Processing Systems (CUPPS) that delivered its first major success with the implementation onto five check-in desks in T4 zone A on 10 September 2014.
The London Heathrow AOC mentions that "CUPPS provides airlines with greater abilities to use more advanced features such as checking-in under multiple hosts, more reliable bar code reading and, if the airline chooses, the opportunity to scan images such as visas and identity cards.
CUPPS also provides smoother certification of airline applications and better integration with other passenger automation systems such as self-boarding gates and self-bag drops.
And all this can be achieved with a user interface that is already very familiar to the agent."
For more information on this project, please contact the London Heathrow AOC's project manager (Philip Holt on email: email@example.com).
Here are a few important reminders about CUSS 1.3, Windows XP and Common Use Payment (March 2014)
As of April 2014, Windows XP and Internet Explorer (IE) 6 are no longer supported by Microsoft. Are your kiosks, applications and vendors ready for Windows 7? Do you have an upgrade plan in place?
The CUSS 1.3 specification does not itself require Windows 7, but the shift away from Windows XP means it is a good opportunity to upgrade to CUSS 1.3 and Windows 7 at the same time.
CUSS 1.3 and Windows 7 provide new and improved technologies to run CUSS applications, such as updated Java, Flash and an option to run your application in IE8 or, as many airlines have requested, in Google Chrome. The new version of CUSS also helps with new features regarding application updates and version management.
Consequently, with the industry move to Windows 7, CUSS 1.2 application providers should consider testing their applications against CUSS 1.3 mandated technologies and ultimately certify on CUSS 1.3 platform if they are planning to run their applications on CUSS 1.3 kiosks. CUSS 1.3 may also allow your application design to take advantage of CSS3, HTML5, or other new capabilities not available in CUSS 1.2. However, even if you are not planning any changes, it is still important to check your application as CUSS 1.3 includes new tools and technologies versions which your application will be running on once deployed to a CUSS 1.3 kiosk.
The airline industry is also working together to help improve security and compliance of payment at kiosks. Starting with the CUSS Form of Identification Data (FOID) Addendum in 2011, and now with a new management payment programming interface in CUSS 1.3, kiosks are a few steps closer to helping you provide secure and compliance payment.
There is more to payment compliance and security than just the new features of CUSS 1.3. With a move to EMV in all markets worldwide by 2015, it is now more important than ever to understand how changes in kiosk payment can impact your compliance and reduce your risk.
CUSS 1.3 now offers more flexibility and capability for writing more modern applications, particular within Google Chrome. However, the latest version of CUSS still has to impose some restrictions to ensure everyone running CUSS shares a consistent and predictable environment.
Input from airlines, airports and vendors is vital to ensure CUSS and other common use standards meet the needs of the industry. For more information on CUSS, Common Use and the move to Windows 7, please join the Common Use Working Group by registering to the IATA PEMG Extranet.
U.S. Department of Transportation rule on kiosk accessibility (March 2014)
Airlines, airports and vendors need to be aware of the U.S. DOT final rule on kiosk accessibility that became effective on 12 December 2013.
The rule requires that:
- U.S. and foreign airlines must ensure that all proprietary and common use kiosks installed on or after December 12, 2016 that they own, lease or control at U.S. airports with 10,000 or more annual enplanements meet detailed accessibility design standards until a total of at least 25% of each type of the kiosk provided at each location in the airport meet these standards. At least 25% of kiosks in each location at a U.S. airport must be accessible by December 12, 2022.
- U.S. and foreign airlines in addition to U.S. airports must ensure that accessible kiosks are visually and tactilely identifiable and maintained in working condition.
- U.S. and foreign airlines must give priority access to accessible kiosks to passengers with disabilities.
- U.S. and foreign airlines must provide equivalent service to passengers who cannot use accessible kiosks that airlines own, lease or control due to disability.
The U.S. DOT will be conducting onsite inspections to see that the rule has been enforced appropriately.
Whilst the IATA Common Use Working Group will update the CUSS standard and technical specifications to ensure the capability is available to the industry, airlines need to start working now on a compliance plan in order to be able to document all the efforts made to comply with this rule.
For information, the rule also covers two other elements of airline website accessibility and wheelchair stowage that are not related to common use activities.
View the official information on the U.S. DOT rule.