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Passenger Facilitation Working Group (PFWG)

Over the last decade, the regulatory processes in air travel have increased both in significance and visibility. As the industry continues to improve the passenger experience, it is vital that these processes are integrated within the passenger journey and not as ancillary or separate steps.

Passenger Facilitation brings together airlines, airports and governments to see how processes can be linked across stakeholder environments, with a focus on the crucial areas of Security, Border Protection, Immigration and Customs that results in an “end-to-end passenger experience that is secure, seamless and efficient”.

To drive projects and standards that support this endeavour, a working group called the Passenger Facilitation Working Group (PFWG) has been formed under the Passenger Experience Management Group (PEMG). Illustrating the true collaborative nature of this group, the PFWG Co-chairs (and government representatives to the PEMG Committee) are Australia Customs and Border Protection and U.K. Border Agency and the Vice Chair is Copenhagen Airport.

Membership of PFWG is open to:

  • IATA and ATA members
  • Members of ACI
  • Government Agencies
  • Members of the IATA Strategic Partnership Program

Find out more:
PFWG Terms of Reference 


  • Automated Border Control Task Force (ABCTF)
  • Security Access and Egress Task Force (SAETF)
  • Travel Communication Task Force (TCTF)

Our mission is to represent, lead and serve the airline industry

Additional information