Administrative forms and other documents

Please note that documents, manuals and standard administrative forms used can be found on the Document and Form Centre of our Customer Service portal for Europe. However, below you find some forms used specifically in IATA Nordic & Baltic.

• Returned Documents Form
  Please use this form if you have any documents to return to BSP.

• Power of Attorney DK
  Please use this form to change Power of Attorney for Debitor in Denmark.

• Power of Attorney NO
  Please use this form to change Power of Attorney for Autogiro in Norway.

• Power of Attorney SE
  Please use this form to change Power of Attorney for Autogiro in Sweden.

• IATA Logos for Accreditated Agents
  Zipped archive with instructions how to use the IATA logo + logo in different formats. 

• Orderform(Requisition Card)
  Please use this order form found from our Customer Portal Europe to order paper forms
  
  The paper forms that can be ordered are:
  - Credit Card Charge Form (pack size 50)
  - Credit Card Refund Notice (pack size 25)
  - Reporting Envelopes 176x250 mm (pack size 25)
  - Reporting Envelope 254x281 mm (pack size 25)
  - Ticket Covers (pack size 200)
  
  

• Error Descriptions ( word document)
  The "RET Error report" is sent to all Airlines and Agents each reporting period on BSPlink, and shows all transactions that are reported on the RET (Reporting Tape sent daily by all GDSes) and which do not follow expected standard. Some errors are caused by the data formating by the GDS some by Agent entry. The errors have 2 levels : warnings and Billing Critical. Most Billing Critical Errors are rejected in the BSP process. Those are marked on your list as "deleted". Some other Billing Critical will only affect secondary process of Credit Card processing and will result in transactions being reported on Billing Analysis but not processed by Credit Card Acquires. Typically this would be Agent errors in the Credit Card numbers or old expiry dates but even other related. The above document shows a detailed description of each error / warning that can exist on the RET Error Report.