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Billing and Settlement Plan (BSP) related information and news for IATA Accredited Agents can be found in this page.

The IATA/UFTAA International Travel and Tourism Training Programme

• Designed for those wishing to start a career in the travel industry or upgrade their professional competence, the IATA/UFTAA International Travel and Tourism Tourism Training Programme is the most extensive, industry-responsive and career-oriented training programme, providing students with the best industry-wide knowledge and globally recognised qualifications.
• This course is also offered in IATA Authorized Training Centre in Hong Kong - Hong Kong Travel and Tourism Training Centre. 

BSP Forms

• BSP Quick Reference
• BSP_Training_Curriculum.pdf
• BSP_Training_Enrolment_form.pdf
• Chapter 14 of BSP Manual for Agents 

Standard Admin Forms

• Agent Sales Report Adjustment Request Form.pdf
• Refund Application Form.pdf
• Agent Ticket Limit Allocation Template(effective 16Dec10)

VMPD Training for Agent - 17/19 June 08

• Training for Agents powerpoint

Conditions of Contract (Warsaw Convention) and Other Important Notices of Ticket
When tickets are sold, agents are legally obliged to provide customers with a copy of the ticket notice. They may print the ticket notice on paper and hand it to the customer.  Delivery by fax or other electronic means are equally acceptable. Please also note that this notice applies to both paper ticket and electronic ticket.

• Ticket Notice