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    Frequently Asked Questions

    Documentation for travel

    Where can I find Passport, Visa and Health advice?

    ​The IATA Travel Centre is the most accurate information source available for personalized passport, visa and health requirement advice depending on your nationality and destination.

    IATA's immigration specialists constantly update this information. But rules and regulations change on a daily basis. Possessing the correct documentation does not guarantee entry to a foreign country. Local immigration authorities have complete control whether an individual is granted entry and under what conditions and airlines may also apply specific guidelines. Re-check requirements close to your departure. Please refer to the IATA Travel Centre Terms and Conditions.

    Passenger rights

    Can IATA help me with my airline/airport complaint?

    ​While IATA serves the airline industry, it is not a regulatory body, and cannot intervene in service disputes or other commercial matters involving airlines or agents and their customers. For any issue, approach the respective airline or agent directly.

    Visit our Travelers & IATA section for more information.

    Unfortunately, there are no harmonized regulations. Please refer to what the different airlines offer.


    What liquids, aerosols and gels am I allowed to bring on board?

    The International Civil Aviation Organisation, the UN’s aviation standard-setting body, has defined guidelines that more and more governments are adopting. The current restrictions for liquids, aerosols and gels from ICAO and in effect in most many countries are that they must be in containers 100ml or equivalent, placed in a transparent resealable plastic bag with max capacity 1-litre. At screening, plastic bags should be presented apart from other carry-on items. Medications, baby milk/foods, special dietary requirements are exempt. Consult your local airport’s website for more information.

    Visit our Travelers & IATA section for more information.

    Travelling with pets

    What should I consider if I want to bring a pet?

    For common household pets – namely cats and dogs – there are a number of considerations. Before calling the airline have the answer to the following questions:

    • Is your pet going to travel within your own country, or will it be travelling internationally?
    • When do you want your pet to travel?
    • What is your pet's size and weight?
    • How many animals will be travelling?
    • Is your pet to be accompanied?
    • Do you intend to break the journey, or stopover at an intermediate station?
    • What is the pet's final destination?
    • Do you have a suitable container for your pet?

    You will find additional information, on the Traveller Pet Corner , as well as on the customs regulations section of your destination country. Also check the IATA Travel Centre Country Information for customs regulations about travelling with pets

    Visit our Travelers & IATA section for more information.


    What is the impact of air transport on the environment?

    You will find answers on all your questions related to the environment on www.enviro.aero, the aviation industry’s environment site.

    Visit our Travelers & IATA section for more information.

    ​IATA is aware that there are fraudulent online travel and flight booking agencies operating internationally. These websites can appear highly professional and may even display the IATA logo to make their webpages appear legitimate. Because this is a growing concern, we urge you to use only verified agents (Accredited agents/agencies will provide their IATA code if asked and this can be verified online via the Check a Code website or through the IATA Customer Portal.  Please be cautious of any agent whose website states that they accept credit cards for payment, but then requests payment via wire transfer only.

    If you learn of or suspect an online agency of fraud, please contact information.security@iata.org. Please remember, if an offer seems too good to be true, it probably is

    Aviation Safety

    Is flying safer than taking a train or bus?

    ​Yes. Flying is the safest form of long distance transport with 1.61 accidents per 1 million flights.

    Visit our Travelers & IATA section for more information.


    How will airport security affect my journey?

    ​Security measures are constantly being updated in line with current threats, which vary from country to country. These measures can often lead to longer times spent between check-in and boarding. Passengers should be aware of restrictions regarding baggage and the carrying of liquids and gels before they travel and should allow plenty of time to clear security on departure. See our FAQs on Baggage. Passengers should also check which rules will apply to their journey before purchasing duty free goods.

    Visit our Travelers & IATA section for more information.

    Healthy flying

    Is there a good general reference on the issues of health and wellbeing related to air travel?

    ​The World Health Organization (WHO) publishes a manual called ''International Travel and Health'' which is a good resource for travellers. The second chapter of the manual deals with modes of travel and health considerations; it provides a very clear general overview of health and wellbeing in air travel. The manual features a range of topics such as cabin air pressure, flight phobia, communicable diseases, etc. and also includes a list of precautions to take while travelling.

    Visit our Travelers & IATA section for more information.

    Travel and cargo agents

    How to become an IATA-accredited travel agency?

    As of September 2016, travel agents can apply for IATA accreditation online via our Travel Agent Accreditation page.

    There are several steps to follow in order to apply for IATA accreditation:


    • Ensure you meet the local criteria as specified in the 'Travel Agent Handbook​'
    • Select your country of application and read the Application Guide
    • Submit your Application as specified in the Application Guide for your country​​ 
    • Pay the Accreditation fee as specified in the 'Application Guide ' (Agents in Europe, Middle East and Africa : you will be contacted for payment once your application has been accepted)
    • For any question and support, please register and login to our Customer Portal at www.iata.org/cs​ and contact our Customer Service teams via the 'Contact Support' tab once logged in

    Accreditation information for agents in Russian Federation.

    What is an IATA/IATAN Travel Agent Card, and how can I apply for one?

    An IATA/IATAN Travel Agent Card means global recognition of your professional experience when you show your valid ID Card to a travel supplier.

    Travel professionals who hold an IATA/IATAN ID Card receive exclusive access to education and travel rewards programs from industry suppliers such as hotels, airlines, attractions, FAM trips organizers and more.

    Industry suppliers often use CheckACode to validate your agent status on the spot. As such, IATA/IATAN ID Cards can be instantly validated on CheckACode.com.

    For agents based ​in the US, please visit​ IATAN site.

    For more information, read our Frequently Asked Questions

    How to become an IATA cargo agency?

    Any company involved in international ​air freight and complying with appropriate license and legal requirements can be accredited. 

    As an IATA Cargo Agent, you'll have recognition of your financial and professional competence. Airlines working with our cargo agents have access to a worldwide distribution network of approved agents to sell their product.​

    Please contact us via our Customer Portal for more information. Or if you are in the US, please go to the CNSC website

    How to receive assistance with issues related to BSP, BSPlink, CASS and CASSlink?

    • For Europe, the Middle East, Africa and the Americas, go to the Customer Portal
    • For other regions, check out the country pages under IATA by Region

    What are the processes behind the transportation of dangerous goods?

    For information about dangerous goods, please visit our Go to our Dangerous Goods FAQ page

    Preventing email and website fraud

    I have been contacted by a fake IATA website/email address, what do I do?

    Be vigilent by only using IATA-verified agencies. Please see our guidelines on how to report suspect fraudulent activities.

    Visit our Travelers & IATA section for more information.

    IATA codes

    What are IATA codes?

    IATA is responsible for the programs that generate and manage the airport Codes (and other Codes) used by the commercial aviation industry or other entities whose activities related to commercial aviation. These Codes have become a vital part of the efficient operations for companies involved with aviation operations worldwide. As such, and given the importance of maintaining harmony, IATA owns and controls these Codes, and has a copyright in the complete lists of Codes. With such ownership we are able to prevent inadvertent and/or “rogue” changes to the Codes that would disrupt airline/airport/cargo and other operations.


    Our mission is to represent, lead and serve the airline industry

    Additional information