There have been attempts to obtain payments from users of IATA products and services through fraudulent e-mail messages. On this page you will find resources to help you detect such fraud and report it to us.
Handling and reporting
Tactics used by fraudsters
- Fraudsters contact IATA customers by email or telephone, seeking payment for products or services, or claiming payments for outstanding amounts due
- Often the fraudster will use names similar or identical to that of IATA officials
- Fraudsters use email addresses that include the acronym ‘iata’, but come from different domains such as @iatafinances.org
- The email may appear to come from IATA (such as firstname.lastname@example.org), but the fraudster is using a spoofing technique to hide the true sender address
- Fraudsters send fake IATA invoices bearing the official IATA logo, and staff names. However, “new” bank account information is provided
What you can do to protect your organization
- Recognize fraudulent e-mails. Read our Fraudulent e-mails warning (pdf)
- Always be wary of requests to update bank account information
- The email addresses below have been used by fraudsters within the past month. If you receive an email from any of these addresses do not respond.
Simply ignore, block the sender and delete the emails from:
||and any emails coming from:
If you are unsure of whether the e-mail you have received comes from IATA, write to us at email@example.com
. Please make sure to attach the full fraudulent message
Current e-mail alert: Seresnet.com emails requesting login to retrieve IATA invoices
Please be aware that fraudsters are currently sending emails stating that IATA has sent customers an invoice via an electronic system requiring login. The email originates from ‘firstname.lastname@example.org’ and includes a link. IATA has not sent invoices via Seresnet.
If you receive such a Seresnet.com email (pdf), please block the sender and delete the email.
Fake Travel Agency Websites
IATA is aware that there are fraudulent online travel and flight booking agencies operating internationally. These websites can appear highly professional and may even display the IATA logo to make their webpages appear legitimate. Because this is a growing concern, we urge you to use only verified agents (Accredited agents/agencies will provide their IATA code if asked and this can be verified online via the Check a Code website or through the IATA Customer Portal).
Please be cautious of any agent whose website states that they accept credit cards for payment, but then later requests payment via wire transfer. This could be an attempt to obtain your credit card information in addition to a wire transfer payment which you cannot dispute later.
Below are examples of fake travel/flight booking websites. Be mindful of sites that may be similar. If you learn of or suspect an online agency of fraud, please contact email@example.com. Please remember, if an offer seems too good to be true, it probably is.
To report fraudulent emails, or if you have any questions relating to fraudulent emails, please contact us at firstname.lastname@example.org