Global Airport & Passenger Symposium

Osaka, Japan
13 - 15 October

GAPS - Building capacity for the future together

With air travel expected to double by 2036, the industry will not be able to handle the growth or evolving customer expectations with the current processes, installations and ways of doing business. Accommodating growth with even bigger airports will be increasingly difficult - if not impossible.


Global Airport and Passenger Sympoisum (GAPS) examines the processes that touch the passenger journey, on the ground and in the air, and impact related airport processes and operations. Delegates will collectively shape future solutions through panel discussions, innovation sessions, and partake in the development of the future passenger journey storyline.

Glimpse into the 2019 Edition:

Read the news from the Global Airport and Passenger Symposium 2019 found in IATA's aviation business magazine and discover the organizations that joined us in Warsaw! (pdf)



See you in Osaka, Japan 13-15 October 2020

                                                                                                                                             Join the conversation on Twitter with #IATAGAPS

Join the conversation on LinkedIn with #IATAGAPS


Target Audience

This Symposium will bring together airline and airport executives and managers who cover:                                                                                                                               

  • Operations managers covering baggage, terminal and ramp
  • Security screening
  • Airport engineers and architects
  • Government and authority representatives
  • Technology and solution providers.



“A good and clear view of where the industry is going, a must for the experts.”                                                                               Choonho Cho, Korean Air

"I found GAPS to be a great opportunity to have a holistic view of industry challenges and trends and tackle these through many good interactive discussions coupled with case studies analysis.”                                                                                                   Walid K. Aryan, Etihad Airways

“With collaboration being the key for the business, this event is surely an excellent first step for that.”                                                       Susana Santos, ANA Airports de Portugal

 "An excellent gathering with fascinating contributions. A perfect launch pad to network and exchange industry ideas. A must attend Event for the passionate aviators."                                   Prof. Dr. Eyden Samunderu, ISM Dortmund

"A great conference, bringing together all parties enabling the traveler journey from airport to the plane, with a view at exploring how to collaborate to improve customer experience and operations efficiency."                                                                         C. Baillet, Amadeus


​​​​​​​​​​​​​Specifically designed panels will explore existing technology solutions alongside processes that could define and impact on-ground concepts, and that can optimize the use of emerging technologies, processes and design developments. Interactive discussions will revolve around valued-added solutions, coupled with case studies analyzing industry implementation and impact. ​​​​​​​​​​​​

GAPS is an excellent opportunity to showcase your products and solutions to the aviation community. Find out what kind of privileges we can offer to our sponsors and exhibitors!

Join IATA's Strategic Partnership Program and benefit from discounts on sponsorship and exhibition rates. Get on Board!

Sponsorship/Exhibition Contact:

Mickey Martin
Director Sponsorships & Exhibitions
Email: or
Tel.: 1-631-841-6866
Mobile: + 1 720 616 7119

Online registration will open in Spring 2020!

Find out what precautions to take regarding Coronavirus & communicable diseases (pdf).

Should you have any questions, please email:


Osaka is a city in the Kansai region of Japan and also the second largest metropolitan area in Japan and among the largest in the world with more than 20 million inhabitants.

The city is known for its modern architecture, nightlife and hearty street food. The 16th-century shogunate Osaka Castle, which has undergone several restorations, is its main historical landmark. It's surrounded by a moat and park with plum, peach and cherry-blossom trees.

We should not forget that it is also a city with 1400 years of history. It has long been a gateway into the country from foreign lands, and it prospered as "The Kitchen of the Nation" in the Edo Period. This left Osaka with a wealth of historic sites, and a multitude of museums of art and history to introduce those sites.

                                                                                                                                                          The second largest metropolitan area in Japan was once noted for its large textile industry, but emphasis has shifted to heavy industry. The city’s principal industries include machinery, electric machinery, iron and steel, metal fabrication, textiles, chemicals, and pulp and paper, printing and publishing are also important. Osaka is also one of Japan’s largest financial centres. Its port, long one of the most important in the nation, has been combined administratively with that of Kōbe since the early 1970s.

Our Diversity & Inclusion Pledge

IATA believes that diversity of culture, gender, age, orientation and experience boosts the success of the aviation industry. We actively encourage aviation professionals with diverse profiles to contribute to our events as speakers, panelists, facilitators, or in any other way.

​Thank you to our Sponsors!

Silver Sponsor

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