IATA Aviation Data & Digital Webinar Series

In a time of crisis, priorities shift towards generating & retaining cash, cutting costs and stimulating recovery & growth. IATA Aviation Data & Digital Webinar Series focus on ways to achieve quick and immediate results by leveraging data and digital capabilities to meet these priorities.

Episode 2: Customer Service

COVID-19 is having a major impact on the customer service of airlines and the wider aviation and travel industries. Data & technology can help relieve the pain and optimize the use of existing capacity. In this webinar, we’ll explore all the options, leveraging best practices, data, and available technologies.

Wednesday 6 May

Post-Webinar Resources and Stats

• The full webinar recording is now available for watching
• The complete slides are now available for download (pdf)
• 1423 registrations, 803 live attendees, satisfaction rate of 95%

Speakers

Alexander Csidei KLM Royal Dutch Airlines, Social Mediahub Manager	Ambra Roveda Head, Customer Service, CSC, IATA	Gabriel Perdiguero Chief Transformation Officer, Iberia

Guillaume Laporte Founder & CEO, Mindsay	Houman Goudarzi Head of BI & Industry Engagement, IATA	Dr. Joe Leader CEO, APEX & IFSA

Meltem Uysaler Director, Customer Service Center, IATA

Sponsor

In a time of crisis, priorities shift towards generating & retaining cash, cutting costs and stimulating recovery & growth. IATA Aviation Data & Digital Webinar Series focus on ways to achieve quick and immediate results by leveraging data and digital capabilities to meet these priorities.

Episode 3: Plan Recovery

It is difficult to know when the recovery will start for airlines and the wider aviation and travel industries. Data and analytics can provide insights associated with the various scenarios, demand and buying behavior. This webinar will focus on data & technology in the context of the COVID-19 crisis.

Wednesday 13 May

Post-Webinar Resources and Stats

• The full webinar recording is now available for watching
• The complete slides are now available for download (pdf)
• 1796 registrations, 991 live attendees, satisfaction rate of 98%

Speakers

Alberto Rey Villaverde Chief Data Officer, JUST EAT	Brian Pearce Chief Economist, IATA	Charles De Gheldere Director of Travel Intelligence, IATA	Frederik van Essen Commercial Director, Digital Operation, KLM Royal Dutch Airlines

Houman Goudarzi Head of BI & Industry Engagement, IATA	Nils Gelbjerg-hansen CEO, Infare	Nina Wittkamp Expert Associate Partner, McKinsey & Company	Olivier Jager Co-founder & CEO, ForwardKeys

Phil Callow CEO, OAG	Sébastien Texier CEO, winglet.io	Sebastien Touraine Head Dynamic Offer Creation, IATA	Yanik Hoyles Director Distribution, IATA

In a time of crisis, priorities shift towards generating & retaining cash, cutting costs and stimulating recovery & growth. IATA Aviation Data & Digital Webinar Series focus on ways to achieve quick and immediate results by leveraging data and digital capabilities to meet these priorities.

Episode 4: Build Resilience

Considering that short disruptions and high impact & duration crises are bound to occur from time to time, this webinar will take a deeper look at what is the potential of digital to ease the pain and make airlines and wider aviation more adaptable and resilient.

Wednesday 20 May

Post-Webinar Resources and Stats

• The full webinar recording is now available for watching
• The complete slides are now available for download (pdf)
• 1389 registrations, 678 live attendees, satisfaction rate of 97%

Speakers

Diane Krisciunas VP Product Management, GE Aviation	Duane Wehking VP of Digital Solutions & Analytics for Boeing Global Services	Fabricio Labanca Senior Director Corporate Purchasing, Lufthansa Technik AG	Houman Goudarzi Head of BI & Industry Engagement, IATA

Jesus Rubio Director Data & Digital Content, IATA	Martin Mitev Captain & A-SVP, Flight Ops, airBaltic	Mohan Perumal SVP, Operational Excellence & IT, Delta Material Services (DMS)	Sander Stomph VP Operations Decision Support, KLM

Simon Brown Head of IT Architecture, Operations, Heathrow	Stuart Fox Director Flight Operations, IATA

In a time of crisis, priorities shift towards generating & retaining cash, cutting costs and stimulating recovery & growth. IATA Aviation Data & Digital Webinar Series focus on ways to achieve quick and immediate results by leveraging data and digital capabilities to meet these priorities.

Episode 5: Adapt & Grow

This crisis has unprecedented impact on the airline industry, wider aviation, travel and the world. Going back to normal is very unlikely to happen, what will the new normal be and the role of digital?

Tuesday 26 May

Post-Webinar Resources and Stats

• The full webinar recording is now available for watching
• The complete slides are now available for download (pdf)
• 1416 registrations, 560 live attendees, satisfaction rate of 95%

Speakers

Houman Goudarzi Head of BI & Industry Engagement, IATA	Jean-Louis Lalonde President & CEO of AZUR Group	Jim Davidson President and Chief Executive Officer, Farelogix	Martin Mitev Aviation Futurist

Muhammad Albakri RVP & Sponsor, Digital Transformation Strategy, IATA	Serdar Gürbüz SVP, Digital Innovation & Analytics Solutions, Turkish Airlines	Dr. Thomas Wittmann Managing Director, Lufthansa Systems

Sponsor

Sponsorship Contact

Juraj Cervinka
Manager Innovation & New Product Development, IATA

E-mail: addws@iata.org

I can't make the webinar at the scheduled time. Can I view the webinar at a later time?

Yes. This webinar is a Live event. However, we will be recording the webinar and will post the video recording online
afterwards. We'll send out an email to all registrants after the webinar with a link to the recording.

How do I log in to the webinar?

Your unique link to login to the webinar will be sent to you in a confirmation email once you register. Audio for the
webinar will be streamed via your computer speakers. Make sure that your computer speakers are on and test your
system to see if you can receive audio.

Will there be interaction with the webinar speakers?

Yes. During the webinar, we will be monitoring the chat box for your questions, and will try to address all of them time
permitting.

What time is the webinar?

The exact date and timing of the webinar can be found on the registration page. Take note of the time zone indicated.

I am unable to connect with the webinar, how do I connect?

Connecting with the webinar involves the GoToWebinar software being downloaded and it is possible firewalls or
your organisation’s security system has prevented this from being downloaded. The GoToWebinar customer support
gives some advice on connectivity problems on this page.

Shape our Webinars

Is there a topic and speaker you think we should consider for our future webinars that would be beneficial for the aviation and travel industry audience? If so, then please send us your proposal at: addws@iata.org