Security threats, extreme weather and demanding customers

These are just a few of the potential issues aviation employees may encounter as they work to ensure a safe and comfortable journey for customers every day.

Navigating crisis is part of the job description for communications staff in the aviation industry, where often anything and sometimes everything can go awry. Being responsible for operational and crisis communications in such a public role that affects the schedule and safety of so many people means that managing crisis is a public endeavor, often with widespread ramifications.

Hear crisis management experts from the industry share their experiences and best practices in this 1 hour webinar, which took place on November 29th.

Who presented?

Ross Feinstein, Senior Manager of Corporate Communications at American Airlines shared a series of real-life crises he recently faced in just one day at the office. Dataminr’s Monica Weber, Associate Director of Client Engagement for Corporate Security and Neil Steinberg, Vice President, Public Relations and Crisis Communications Sales joined Ross in discussing the importance of efficient and effective crisis management, particularly in such a high volume environment where ineffective response can cost money, resources, and even lives.

In this webinar you will

  • Gain insight about effective incident response from crisis management professionals
  • Review best practices and real examples of how early intelligence is used to effectively communicate with stakeholders
  • Understand how a crisis can impact all areas of a business
  • Learn about new platforms that can provide early intelligence about unforeseen events

Watch the crisis management webinar