Reshaping the Passenger Experience

Online, Webinar Series
4 - 5 August

COVID-19 has disrupted the air industry and challenged the status quo throughout the entire passenger journey. As the situation develops dynamically, the industry is adapting quickly and facilitating a reshaped passenger experience.

This special webinar series focuses on two parts: Part I: where we are today, and what can be readily developed and deployed today in order to allow passengers to travel safely and Part 2: examines the new normal. 

Title resources

Part 1: The Voice of the Customer (18 June 2020)

Watch the RECORDING  

Download the PRESENTATION and FAQs

Part 1: Securing the Passenger Journey (23 June 2020)

Kindly sponsored by :

Watch the RECORDING  

Download the PRESENTATION

Part 2: Prepare to Travel Contactless  (30 June 2020)

Kindly sponsored by :

Watch the RECORDING 

Download the PRESENTATION 

Part 2: Cabin Crew Prepare for Take-Off  (7 July 2020) 

Watch the RECORDING 

Download the PRESENTATION (pdf)

Part 2: Disruption Management: Service Excellence or Fire Fighting (14 July 2020)

Watch the RECORDING

Download the PRESENTATION (pdf)

 

Sponsorship Contact

Gregory Basecqz
Manager, Industry Engagement , IATA
Email: APCSDAP@iata.org

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