Geneva The International Air Transport Association (IATA) has launched a new programme to raise global standards in cargo handling operations.

The Smart Facility Operational Capacity (SFOC) programme aims to reduce audit complexity and duplication for cargo handling facilities.

This new IATA initiative has two components:

  • Standardised Global Audit Program: IATA has introduced the Smart Facility Operational Capacity Audit Certification (SFOC Audit Certification) to provide airlines with the assurance that SFOC Certified facilities are adhering to IATA's Resolutions and Recommended Practices in cargo handling and with IATA's Cargo Handling Manual (ICHM).

It is estimated 360,000 days per year are wasted annually on redundant cargo handling audits. The SFOC Audit Certification programme aims to reduce redundant efforts across the industry by 50% through removing the need to validate generic cargo operation procedures.

  • Committed Audit Reduction: The Audit Reduction Commitment (ARC) is an industry pledge to reduce audits. Airlines participating in the SFOC program will undertake a gap analysis to determine which audit standards will not need to be assessed for SFOC certified facilities. The revised audit scope is then defined through the ARC.

Individual airlines will provide clear visibility on the potential audit reduction for SFOC certified facilities, ensuring there is a solid mechanism to eliminate redundant audits.

"Auditing is critical to ensure the global standards that underpin the safe and efficient operations in the aviation industry. IATA's strong capabilities in auditing have been proven in the successful IATA Operational Safety Audit (IOSA) and CEIV programmes. The SFOC programme will bring this expertise to general cargo handling operations," said Mr. Glyn Hughes, IATA's Global Head of Cargo.

SFOC Programme Launch Partners
Singapore will be the initial focal point for this important new initiative. SATS Ltd and Singapore Airlines are the first organisations to join the Smart Facility Operational Capacity (SFOC) programme. SATS is the first Cargo Handling Facility to receive the new SFOC Audit Certification and Singapore Airlines is the first airline to join the programme by signing the ARC.

"The SFOC certification, which we have worked closely with IATA to refine, allows us to sharpen the focus of our own audits of our handling agents. This zooms in on SIA--specific procedures, and enabling even greater emphasis on safety and security. The combination of both the SFOC audits and our own audits serves to provide a comprehensive picture of our service partners' capabilities and operational quality, while improving audit efficiency for us and our service partners," said Mr. Chin Yau Seng, Senior Vice President Cargo, Singapore Airlines.

"SATS is delighted to be the world's first cargo ground handler worldwide to achieve the IATA SFOC Certification. We are delighted to have Singapore Airlines as our partner and the first carrier to commit to ARC. The certification affirms SATS' consistent standards and the quality of our service. We hope other airlines will follow this example to realise the SFOC programme's full audit efficiencies for the entire industry" said Mr. Yacoob Piperdi, CEO, SATS Gateway Services.

For more information, please contact:

IATA

Corporate Communications

Tel: +41 22 770 2967

Email: corpcomms@iata.org

Singapore Airlines Public Affairs Department

Tel: (65) 9753-2126 (after office hours)

Tel: (65) 6541-5880 (office hours)

E-mail: Public_Affairs@singaporeair.com.sg

Website: singaporeair.com

SATS Ltd.
Tan Yen Ling

Manager, Public Affairs & Branding

Head, Sustainability

DID: (65) 6541 8200 SATS Ltd.

Email: Yenling_Tan@sats.com.sg

About SATS Ltd.

SATS is Asia's leading provider of food solutions and gateway services.

Our food solutions include airline catering as well as central kitchens for food service chains and institutions. Our comprehensive gateway services encompass airfreight handling, passenger services, ramp handling, baggage handling, aviation security services, aircraft interior and exterior cleaning, as well as cruise centre management.

SATS is present in over 60 locations and 13 countries across Asia Pacific and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.



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