The Passenger Experience Management Group (PEMG) was established by IATA Resolution 705 and reports to the Travel Board. The PEMG was created to allow the industry to focus its efforts on standards and solutions aligned to the end-to-end passenger process.

Main functions of the PEMG:

  • Set direction and policy for all areas within Passenger Experience and Facilitation
  • Provide oversight and governance for the constituent working groups
  • Review and approve proposed additions, changes and deletions to Standards within PEMG and the constituent working groups as well as any future products and/or PEMG activities
  • Submit an annual report of its activities to the Passenger Service Conference (PSC) meeting
  • Liaise closely with other A4A (Airlines for America), Airports Council International (ACI) and IATA Committees impacting on PEMG Standards

The PEMG governs a number of initiatives under the Passenger Experience and Facilitation.

PEMG composition and meetings

The PEMG works closely with IATA member airlines, IATA Strategic Partners as well as Industry Stakeholders. The group meets at least once a year, but as often as necessary.


PEMG Working Groups

Joining the PEMG

To login or register to the private site of the PEMG please use the links below.