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10 October 2021

Airline Retailing: The new business of airlines

Today, when they search, book and pay for travel, customers want that online retailing experience – for both leisure and business travel!

This journey toward airline retailing is not new but it has definitely accelerated during the COVID19 crisis. To remain relevant, airlines will need to embrace modern technologies and new capabilities to better meet evolving customer needs.

Below are some of the topics covered on the Airline Retailing track at the upcoming Digital, Data & Retailing Symposium (DDRS):

  • An update on the industry journey to Airline Retailing
  • Insights from major airline leaders on why they have embarked on this journey
  • How to track and measure airline value creation …  with the new IATA Airline Retailing Maturity index tool
  • How have the needs of leisure and business customers changed and how to address them?
  • How do TMCs see the future of Distribution?
  • What is the latest in airline Dynamic Offers capabilities?
  • The end vision is on the radar: Offers & Orders only!

And many more topics will be addressed during the Airline Retailing specialized discussions.

Have a look at the detailed agenda (pdf) and come and join us in Madrid!

Register today and see you in Madrid!

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