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1 December 2021

IATA Passenger Rejection Reduction Dashboard

The Interline Billing and Settlement Operations ("IBS OPS") Working Group and Simplified Invoicing and Settlement ("SIS") Operations Team are pleased to introduce this New Passenger Interline Rejection Reduction Quarterly Dashboard of the industry's passenger interline rejection billings. Some members of the “IBS OPS” Working Group have already started using this quarterly dashboard as a benchmark KPI to measure against their own airline’s passenger interline billing rejection performance.

This dashboard will be a quarterly publication from the IATA Passenger Rejection Memo Reduction Initiative, which is endorsed by the IATA Financial Advisory Committee to reduce the number of unnecessary passenger rejection billings in the industry.

The purpose of this new quarterly dashboard is to maintain industry awareness of passenger interline rejection billings and encourage airlines to track the trend of their own passenger interline rejection billings by generating the report in SIS titled, "Non-Sampling RM Analysis Comparison to the Industry".

While the industry's overall passenger interline prime billings have notably decreased due to the impacts of the COVID-19 pandemic, rejection billings have maintained or, in some instances, increased in volumes relative to prime billings.

Below is the latest edition of this publication, representing the 3rd quarter of 2021 (Q3-2021) - click on the dashboard to access the detailed communication. This dashboard is followed by the link to the first edition (Q2-2021).

How will your airline continue to reduce passenger interline rejections? Stay updated with these dashboard publications and helpful resources on the “Rejections” tab of the SIS Webpage.

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