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29 January 2020

Focus on customers, core competencies drive internal realignment

Last month, IATA announced changes to its corporate structure to better serve its customers and stakeholders as the association implements a strategy focusing on its core competencies of advocacy, standard-setting, and services and products.

The changes include the creation of a new business unit, Customer and Business Services (CBS), that will manage the operations of IATA's industry settlement systems, central sales and marketing, and its customer service. Additionally, the Financial and Distribution Services unit (FDS) has been renamed Financial, Distribution and Data Services (FDDS) to reflect the alignment of IATA Business Intelligence Services oversight with existing FDS Travel Intelligence Services. Going forward, FDDS will focus on digital transformation, efficient industry processes, product differentiation and business intelligence. 

Aleks Popovich, formerly Senior Vice President, FDS, was named Senior VP, Customer and Business Services and Interim Senior VP, FDDS. Aleks discusses these changes in this video.

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