IATA is no longer collating or publishing information on airline policies related to voucher issuance or refunds.

Customers and travel agents should refer to their airlines ticketing policy or fare rules, or should contact their airline directly with any queries.

IATA encourages all airlines to make their commercial policies clear for customers and travel agents, and to ensure that all methods of communicating policies (including within automated fare rules) are aligned. View additional information around consistent communication of commercial policies through ATPCOs automated pricing data.