To respond to the massive flight cancellations due to the current COVID-19 crisis, airlines are offering different options to support passengers including refunds, vouchers or exchange of the initial ticket. This repository summarizes all public information available from its airline members. More information on other customers voucher initiatives
For questions related to the definitions of the various fields in the repository, please refer to the Glossary of Terms (pdf).
68 Airline Policies
Airline Name | Voucher Policy | Ticket Exchange Policy |
Aer Lingus | Available | |
Aerogal | Available | |
Air Dolomiti | Available | |
Air France | Available | |
Air Mauritius | Available | Available |
Air Tahiti Nui | Available | |
Air Transat | Available | |
AirBaltic | Available | Available |
American Airlines | Available | |
APG Airlines | Available | |
Austrian Airlines | Available | |
Avianca | Available | |
Azerbaijan Airlines | Available | Available |
AZUL | Available | |
British Airways | Available | |
Brussels Airlines | Available | |
Canadian North | Available | Available |
Cathay Dragon | Available | Available |
Cathay Pacific | Available | Available |
Cayman Airways | Available | Available |
Chalair Aviation | Available | |
China Airlines | Available | |
China Southern Airlines | Available | |
Copa Airlines | Available | Available |
Czech Airlines | Available | Available |
Delta Air Lines | Available | Available |
Eastern Airlines | Available | |
Emirates | Available | Available |
Etihad Airways | Available | |
Eurowings | Available |