IATA PaxInsight Forum

Chicago, USA
24 October
McCormick Place

Join us at the 2023 IATA PaxInsight Forum, an exclusive event tailored for airline customer experience, insight, brand, and marketing professionals. This forum is a unique opportunity to immerse yourself in the world of passenger experience and insights, offering valuable learnings, networking opportunities, and the unveiling of IATA PaxInsight: Passenger Satisfaction Benchmark survey. Mark your calendars for this exciting event, taking place right before the IATA World Passenger Symposium (WPS).

Why should you attend?

Exploring CX and Passenger Insight

Discover insights from industry experts on effective practices, strategies, and innovative approaches for delivering superior customer experiences. Delve into the potential of data-driven decision-making to enhance your services and distinguish your airline in the competitive aviation sector.

Introducing IATA PaxInsight

Be among the first to learn about IATA's latest survey solution - PaxInsight, which is redefining the way we measure, benchmark and enhance passenger satisfaction. Empower your organization with informed decisions and drive meaningful improvements in the passenger journey.

Putting Passenger Insights into Action - Real-life Use Case 

Witness the power of passenger insights in action during an engaging real-life use case presentation. Learn how leading airlines have harnessed valuable insights to streamline operations and create exceptional customer experiences. Walk away with practical takeaways to implement within your organization.

Networking Opportunities with CX and Insight Industry Peers

Forge valuable connections and expand your professional network during exclusive networking sessions. Engage with industry experts and thought leaders to exchange ideas, share experiences, and explore potential collaborations.

Destination & Venue



From the iconic Magnificent Mile to the scenic lakefront, Chicago is a destination that will impress any traveler. The Windy City is known for its architecture and skyline, including the Willis Tower, where United Airlines is headquartered. The third largest city in the US is also famous for its world-renowned museums and delicious food. There is always something new to discover, from Michelin-star restaurants to countless events. Home to two international airports, it is accessible to more than 240 destinations, so getting there is easy – leaving is a little more difficult.


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McCormick Place

The McCormick Place is the premier convention facility in North America. Located on Chicago’s lakefront, just minutes from downtown and facing one of the most iconic skylines in the world, the McCormick Place campus provides world-class facilities that can accommodate just about any requests. 


> Find information on passport, visa & health requirements through the IATA Travel Centre.

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