BSP Essentials for Travel Agents (e-learning)

18-hour e-learning course

BSP Essentials for Travel Agents is a training program providing essential knowledge of the Billing and Settlement Plan (BSP), specifically for travel agents. It is designed to raise the learner’s awareness of the BSP system and processes and improve an Agent’s efficiency and level of knowledge. This program is intended to explain elements of the BSP system that are common to all parts of the world and is divided into five learning modules covering the fundamental components of the BSP system. The five e-learning modules that make up this program, may be studied on their own, or combined as part of this IATA BSP Essentials for Travel Agents program. If combined under this program, the final examination will need to be purchased separately

• BSP Agent Remittance Procedures
• Introduction to the BSP System and Language
• BSP Agent Billing Reports and Procedures
• BSP Standard Documents and Procedures
• Introduction to BSPlink
• BSP Essentials for Travel Agents - Final Examination

Course code: TTTG-49

Group discounts
Considerable discounts are available for multiple purchases (30+ users) of this course. To simplify company-wide implementation, you can also host this e-learning course on your company’s Learning Management.
Please contact us for more information.

Course format

• This e-learning course requires approximately 18 hours of study, to be completed within 6 months.
• After the enrollment validity expires, the users will not have access to the course content and will not be able to take the exam/assessment.
• The recommended level for this course is Intermediate.
• Student performance will be based on an exam/assessment. Please refer to the Exam/Assessment Information below for more details.

Registration information

• When you click to purchase the e-learning course, you will be directed to log in to your Training Account.

Important: Please note that if you are purchasing courses for more than one person, you must create a User Account for each individual. Registration and payment must be done through each User Account. You cannot use one User Account to purchase courses for multiple individuals. However, you may pay for multiple individuals by one credit card or bank transfer through each individual’s User Account. If you pay by bank transfer, please attach a copy of the bank transfer issued by the sender’s bank to each individual’s order.

Upon completing this course you will have the skills to:

• Discuss basic BSP processes, common terms, abbreviations, reporting calendar and billing reports
• Use the BSPlink tool and various BSPlink functions to manage in-office BSP operations
• Perform all procedures related to document refunding and voiding
• Process credit card payments and prevent credit card fraud
• Investigate the status of BSP transactions and handle remittance procedures Manage agency credit and debit memos

The key topics that are covered during this course include:

• The IATA Billing and Settlement Plan
• BSPlink training
• BSP standard traffic documents
• BSP agent billing reports and remittance procedures
• IATA Accreditation

This course is recommended for:

• Travel agency owners
• Accountants and travel agency back-office personnel
• Travel agents
• Airline billing staff

Upon successful completion of the exam/assessment, you will be awarded a Certificate that you can print for your records.

Exam/Assessment information

Please read the General Information on Self-study exams.

• Delivery method: Unsupervised online-based exam. Assessment can be taken at any time at your convenience.
• Format: 50 multiple-choice questions
• Time allowance: 2 hours
• Passing grade: 70% correct answers
• Number of exam/assessment attempts: 1

Important note: The exam/assessment should be accessed after you have completed the course module. the final examination will need to be purchased separately